Novel Coronavirus (COVID-19)
WHERE TO GET HELP
SERVICING ARRANGEMENTS to keep you and our staff safe:
Services Australia may connect you to TURSA or you are researching new jobs. We advise you that we have implemented national Department of Health social distancing measures. All contact will by alternative methods.
Please do not attend a TURSA site as all contact will be by phone, email or video conferencing.
We understand that you may have many questions and require urgent support.
If you receive notifications to attend appointments in person, please disregard these messages as they are automated.
For further information please contact TURSA on: 1800 670 914 or.
Thank you for your patience as we work to streamline systems to assist secure new employment over coming months.
TURSA BOARD of DIRECTORS
If you have cold or flu-like symptoms and are yet to obtain medical advice, contact the National Coronavirus Hotline on 1800 020 080.
Disability Information Helpline
The Disability Information Helpline provides information and referrals for people with disability who need help because of coronavirus (COVID-19).
The Helpline can help families, carers, support workers and services, too.
The Disability Information Helpline is free, private and fact-checked.
You can contact the Helpline in the following ways:
- Phone (free call): 1800 643 787
- If you are deaf, or have a hearing or speech impairment, you can also call the National Relay Service on 133 677.
- Livechat: click on this livechat (link is external) link, then on the button in the bottom right corner.
The Helpline is available Monday to Friday 8am to 8pm (AEST) and Saturday and Sunday 9am to 7pm (AEST). It’s not available on national public holidays.
Department of Social Services – Important Information for people with a disability about COVID-19
SUPPORT FOR HOUSEHOLDS:
Support for households includes:
- Income support for individuals
- Payments to support households
- Temporary early release of superannuation
- Temporarily reducing superannuation minimum drawdown rates
- Reducing social security deeming rates
Go to the Treasury website
Or, to Services Australia
Or to make a claim for income support visit MyGov