ICT Support Assistant / Officer
TURSA is seeking to employ an appropriately qualified and suitably experienced person who meets our selection criteria to provide ICT support services to staff and management. This position will be based at Lismore in New South Wales.
The ICT Support Assistant / Officer will be responsible for providing technical support to the organisation and ensuring support requests are responded to in a timely manner. The ICT Support Assistant / Officer is the first point of contact for all ICT enquiries or issues requiring assistance. The successful applicant will need the ability to analyse, troubleshoot and resolve complex problems in a short time frame and have excellent customer service skills.
Staff will need to be flexible and have the ability to adapt as the industry is subject to frequent change and development. The ICT Support Assistant / Officer will be required to travel with the possibility of occasion overnight stays within TURSA’s area of operations from Noosaville, QLD to Forster, NSW. A current drivers license is therefore essential.
TURSA offers Above Award salaries and employment conditions, including a 9-day fortnight, salary packaging, and 12% superannuation contributions.
Applicants should not canvass current TURSA staff in respect to their application.
Application details and procedures are set out as follows:
- Selection Criteria
- Position Overview
- Application Procedure
- Medical Examination
- Federal Police & Child Protection Checks
|ICT Support Assistant / Officer|
|1||Previous experience in a similar ICT support role or Helpdesk environment|
|2||Advanced Microsoft Office skills along with demonstrable understanding of mobile technologies, Surface Pro laptops, printers and peripheral hardware|
|3||A demonstrated strong customer service focus with the ability to prioritise whilst working in a fast paced environment|
|4||The ability to learn new material and solve technical problems quickly and explain the resolution clearly to staff and management both verbally and in writing|
|5||Minimum Cert III level qualifications in ICT|
|6||Motor vehicle driver’s licence|
|7||Preparedness to travel with possible occasional overnight stays|
|POSITION:||ICT Support Assistant / Officer|
|ACCOUNTABLE TO:||Chief Officer - IDT Group|
|CLASSIFICATION:||Minimum of Administrative Assistant scale according to relevant experience and/or qualifications, and duties. Progress beyond the scale shall be dependent upon appropriate experience, skills, and holding Certificate III or higher relevant qualifications|
|OBJECTIVE:||To provide ICT support services to staff and management at the highest possible professional standard in an efficient and cost-effective manner, and to contribute effectively to the establishment, installation, and maintenance of a modern, efficient ICT environment for the organisation to meet its contractual and organisational objectives and performance standards.|
|SCOPE:||A ICT Support Assistant / Officer shall be responsible to provide Help Desk technical support to all TURSA staff over the region, as varied from time to time, and to the maintenance, repair, and upgrading of PC’s, laptops, peripheral equipment, and telephony as directed by the Chief Officer - IDT Group. Responsibilities of the incumbent will be within the range of duties set out below and dependent upon experience, qualifications, skills and classification.|
Applicants must follow the following format in applying for employment:
- Address all of the selection criteria in a concise and relevant manner in your letter of application or as a separate (preferred) attachment to your letter of application (no more than ½ page per criterion - just a simple statement of fact as to why you believe you meet the criterion will suffice). Objective, quantitative evidence is desired to support your claims. (NOTE: Your application will not be considered if you do not address the selection criteria.)
- Attach a copy of resume with details of three recent, relevant referees, and copies of any qualifications
- Please place a footer on each page of any application letter, resume, and addressing of selection criteria stating your name, date and the position applied for
TURSA reserves the right to appoint applicants prior to the closing date.
Tursa Employment & Training reserves the right to require applicants to undergo a medical examination before offering employment.
Federal Police and Child Protection Checks:
Successful applicants will be required to undergo Federal Police and relevant State Child Protection Checks before confirmation of employment.
All jobs offers will be subject to satisfactory reference checks.