TEL 1800 670 914

Berrick Hardwick – Fresh and Frozen: A Journey into Work

Berrick Freshnfrozen Tursa

 Meet Berrick Hardwick

Berrick Hardwick, a ‘driving force’ at Fresh and Frozen, has a remarkable story of resilience and determination. After surviving a severe heart attack, Berrick found himself longing to return to work. His journey led him to TURSA, an approachable employment agency that would change his life.

The Turning Point

What brought you to TURSA?

Berrick explains, “I had been on Disability Employment Services (DES) for five years after my near-death experience. I was tired of sitting idle and wanted to get back to work. That’s when I was referred to TURSA at Coomera, and later, I moved to Beenleigh.”

Navigating the TURSA Process

Berrick found TURSA’s support invaluable. They helped him with paperwork and phone usage and provided expert guidance. “TURSA is probably the best agency I’ve ever worked with,” he says. “Their communication is excellent, and they genuinely care about their participants.”

From Business Owner to Courier Driver

Having owned his own business previously, Berrick was no stranger to hard work. However, due to health concerns, he needed to explore new avenues. “I considered driving buses,” he recalls. “But my heart condition made it challenging. Instead, I looked for courier or driver jobs.”

Unfortunately, a bus job near Hyperdome didn’t meet his expectations. “They wanted us to clean buses after hours without pay,” Berrick shares. “It wasn’t feasible. That’s when I turned to Frishta, my Disability Employment Advocate.”

A New Beginning

Frishta introduced Berrick to FreshnFrozen, where he found purpose and stability. “I work Monday to Friday, 9 to 12 hours a day,” he says. “The salary setup allows flexibility; some days, I finish earlier.”

Overcoming Challenges

Being out of work for an extended period took a toll on Berrick. “I struggled with anxiety and lost confidence,” he admits. “But thanks to TURSA’s support, I’ve improved. Dealing with clients is easier now.”

Words of Wisdom

When asked what advice he’d give a friend, Berrick doesn’t hesitate. “Just go and see TURSA,” he emphasises. “They understand, listen, and genuinely help. Unlike other agencies, TURSA doesn’t push you aside. They’re here for you.”

Berrick’s journey with TURSA and Fresh and Frozen exemplifies the power of resilience and community support. If you’re seeking employment assistance, take a page from Berrick’s book—visit TURSA and discover a path to meaningful work.

Berrick, His Wife, and the Journey of Resilience

A Car Accident and a Helping Hand

Berrick and his wife faced a life-altering car accident. In the aftermath, TURSA stepped in to provide support. His wife, who was also registered with TURSA, needed assistance. Frishta,  ensured they had access to transportation—whether Uber rides or other means—to help them navigate their challenges and maintain access to employment.

Bob’s Generosity

But the story doesn’t end there. Bob, Owner at Fresh and Frozen, went above and beyond. He lent Berrick one of his personal cars, ensuring that Berrick could continue his journey of employment. Bob’s generosity made a significant impact, allowing Berrick to regain independence and mobility.

A Remarkable Transformation

And then came an unexpected twist. Berrick’s wife, who had been legally blind, also found employment through TURSA. Today, she works full-time, defying the odds. Her vision has improved, and she can now see the world around her.

A Tale of Resilience

Berrick, his wife, and the entire support network—Frishta, Bob, and TURSA—have woven a tale of resilience, compassion, and determination. Their journey reminds us that sometimes, it takes a village to transform lives.

If you’re facing challenges, remember that allies are ready to walk alongside you. Visit TURSA, and let your journey begin.


Lionel’s Journey: From Casual Musician to Warehouse Worker

Lionel Tursa Employment & Training

Meet Lionel

Lionel, a talented keyboard player, has faced his share of challenges. His journey to meaningful employment took him through twists and turns, but it ultimately led him to TURSA, where he found a supportive community and a chance to make a difference.

The Prelude

Before joining TURSA, Lionel’s work history was unconventional. “I’ve played music,” he says, “and some might consider that a ‘real’ job. But I hadn’t held down consistent employment for a long time—maybe 15 to 20 years.”


The Turning Point

Enter TURSA. Lionel’s Disability Employment Advocate encouraged him to explore job opportunities. Initially hesitant, Lionel decided to give it a shot. “I didn’t think I’d succeed,” he admits. But when he landed a job, everything changed.

A Positive Impact

Working at Fresh and Frozen—both in the warehouse and as a delivery driver—proved transformative. “It’s been great for my mental health,” Lionel shares. “And it’s helped me feel more connected to the world.”

TURSA provided essential support, from petrol assistance to resume building. “They genuinely care,” Lionel emphasises. “They understand the challenges and provide practical solutions.”

Looking Back

Reflecting on his 12 months at Fresh and Frozen, Lionel wishes he’d started this journey 20 years ago. “I feel better,” he says. “More a part of the planet.”

Overcoming Obstacles

Lionel battled depression and anxiety before finding stability through work. “Keeping busy is essential,” he notes. “And there are plenty of resources out there.”

A Beacon of Understanding

TURSA’s approach resonated with Lionel. “They listen,” he explains. “They connect you with the right contacts. It’s about understanding and support.”

Lionel’s story underscores the power of perseverance and community. If you’re navigating your own path, take inspiration from Lionel—visit TURSA and discover how they can help you find your place in the world.

Frishta: Guiding the Journey

Meet Frishta

As a Disability Employment Advocate at TURSA, Frishta plays a pivotal role in the success stories of participants like Berrick and Lionel. Her dedication and understanding have made a lasting impact.

A Pleasure to Serve

Frishta reflects, “Working with Berrick and Lionel has been a pleasure. Each client brings a unique backstory, motivations, and expectations. Many have tried other service providers, and they arrive at TURSA with a mix of hope and scepticism.”


Frishta Disability Employment Advocate TURSA

Listening and Empowering

Frishta’s approach is simple yet powerful. “I listen,” she says. “I empower them to recognise their potential. There’s often resistance, but that’s part of the journey.”

Trial and Error

Navigating employment opportunities involves trial and error. “We send clients to job interviews, refer them to positions,” Frishta explains. “Sometimes it works seamlessly; other times, we adjust. With Berrick and Lionel, we’ve been by their side throughout.”

The Right Fit

Berrick faced medical clearance challenges for specific jobs. “We backed out,” Frishta recalls. “But we persisted. We won’t settle until we find the right fit.”

Beyond Placement

Frishta’s commitment extends beyond job placement. “We stay connected,” she emphasises. “Life gets busy, but we’re here—supporting, encouraging, and ensuring they thrive.”

A great employer makes all the difference

Understanding employers like Bob at FreshNFrozen play a pivotal role in fostering a positive work environment.

Bob’s commitment to his staff goes beyond the conventional employer-employee relationship. By providing his own personal vehicle to an employee in need, he demonstrates empathy and genuine concern. Such actions not only retain valuable team members but also create a sense of loyalty and trust.

Bob’s philosophy—that success hinges on understanding individual needs and aligning them with business goals—holds true. It’s not merely about the job service provider; it’s about the person behind it, someone who comprehends the intricacies of the business and ensures the right people are in place. Bob’s approach exemplifies effective leadership and underscores the importance of human connections in the workplace. 

Berrick, Frishta and Lionel at FreshnFrozen talking about employment goals and success

Words of Wisdom

For those seeking employment, Frishta offers advice: “Reach out. We understand. We’re here to help. TURSA isn’t just an agency; it’s a community.”

Beric, Lionel, and countless others owe their progress to advocates like Frishta and dedicated Disability Employment Advocates who work tirelessly to help them achieve their goals. If you’re on your own journey, remember: TURSA is ready to walk alongside you.

Leah from TURSA standing and smiling in McDonalds talking about best employment outcomes for Martyn

Dedication & Hard Work Pays Off

Leah, a Disability Employment Advocate at TURSA, shared with us her passion for her work and her sense of satisfaction when she was able to secure a positive outcome for Martyn. During the conversation, Leah’s face lit up with a genuine smile, demonstrating her commitment to her role. In addition, her dedication to working with employers to find suitable employment for Martyn showcases the exceptional work done by the entire TURSA team. 

Working with Martyn, Leah secured a best employment outcome, this in turn has been life changing for him.  We share his story below 

If you are keen to work and are managing a disability, experience the genuine support from our TURSA Team, it’s easy, register HERE

Martyn got the best employment outcome now working at McDonalds and smiling in his uniform
Best Outcomes start with Perserverence

Martyn, a man who faced challenges from meningitis as a baby, had been working as a volunteer at Currumbin Sanctuary for 11 years before COVID hit and he found himself at a loss.

Despite his limitations in speech and fine motor skills, he was determined to find paid work for the first time in his life.

Leah, his Disability Employment Advocate, worked tirelessly with him, using reverse marketing tactics to showcase Martyn’s strengths and value as an employee. They walked around to pet stores, nurseries, and vets, handing out Martyn’s resume. 

Hard Work Paid Off

As a result, their hard work paid off.  A new franchise owner took over a local McDonald’s and expressed interest in diversifying their workforce. 

Leah submitted Martyn’s resume and highlighted his reliability and punctuality. In November, Martyn got the job, he couldn’t be happier! He’s been working in the maintenance team, cooking fries, keeping the place looking clean and fresh and helping customers with touch screen ordering. His employer is thrilled with him and he’s loving every minute of it.

3b3f96ea 299c 4c66 9710 133c9f85c302
"Everyone Loves Martyn Here"

Tyson, a shift manager at McDonalds Murwillumbah, recently gained a valuable team member in Martyn. Despite the restaurant losing staff due to them leaving school and moving forward with their life choices, Martyn’s arrival has been an enormous asset with his ability to handle multiple jobs such as pre-close work, wash-up, fries and restocking. Not only is he efficient, but he’s also helped maintain the cleanliness of the front of the restaurant. 

Significant Improvement from school to work

Tyson shared that he and Martyn actually went to school together and that Martyn was a year ahead. He wasn’t aware Martyn had secured employment at Mcdonalds’ and was happy to see him form part of the team. Tyson said, “I’ve seen a significant improvement in Martyn’s communication skills and ability to fit in with the team. Everyone at the restaurant has come to appreciate having Martyn around, and his positive impact is undeniable.

Martyn and Tyson standing in front of the McCafe sign in McDonalds Murwillumbah
"TURSA Support is Evident"

TURSA’s support has been instrumental in helping Martyn excel in his role at our restaurant. As a manager, it’s a huge relief to have someone like Martyn who is always punctual, 10 minutes early and takes the initiative by asking what tasks need doing and where. He’s also always impeccably dressed, which is a big deal for us. He is a great employee, and Martyn’s positive attitude towards work is contagious. Even when faced with tasks like washing dishes or changing bins, which can be unpleasant, he approaches them with a smile. 

Having Martyn on our team has been a positive experience for our entire team and me as a manager. Definitely a best employment outcome. His work ethic and attitude inspire our younger staff, and it’s a reminder that anyone can succeed in their chosen field, regardless of their challenges. Martyn is a valuable support for our team and a role model for others. Overall, having Martyn on our team has been a huge benefit, and we feel lucky to have him.”

TURSA helps people managing disability secure employment.  With 28 years of experience and a genuine desire to help make them your perfect choice as a DES provider.

Font Size:100%
en Language
af Afrikaanssq Albanianam Amharicar Arabichy Armenianaz Azerbaijanieu Basquebe Belarusianbn Bengalibs Bosnianbg Bulgarianca Catalanceb Cebuanony Chichewazh-CN Chinese (Simplified)zh-TW Chinese (Traditional)co Corsicanhr Croatiancs Czechda Danishnl Dutchen Englisheo Esperantoet Estoniantl Filipinofi Finnishfr Frenchfy Frisiangl Galicianka Georgiande Germanel Greekgu Gujaratiht Haitian Creoleha Hausahaw Hawaiianiw Hebrewhi Hindihmn Hmonghu Hungarianis Icelandicig Igboid Indonesianga Irishit Italianja Japanesejw Javanesekn Kannadakk Kazakhkm Khmerko Koreanku Kurdish (Kurmanji)ky Kyrgyzlo Laola Latinlv Latvianlt Lithuanianlb Luxembourgishmk Macedonianmg Malagasyms Malayml Malayalammt Maltesemi Maorimr Marathimn Mongolianmy Myanmar (Burmese)ne Nepalino Norwegianps Pashtofa Persianpl Polishpt Portuguesepa Punjabiro Romanianru Russiansm Samoangd Scottish Gaelicsr Serbianst Sesothosn Shonasd Sindhisi Sinhalask Slovaksl Slovenianso Somalies Spanishsu Sudanesesw Swahilisv Swedishtg Tajikta Tamilte Teluguth Thaitr Turkishuk Ukrainianur Urduuz Uzbekvi Vietnamesecy Welshxh Xhosayi Yiddishyo Yorubazu Zulu

Share This

Select your desired option below to share a direct link to this page.

Your friends or family will thank you later.

Hi Who We Are Img Model