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Workforce Australia

Find the job that's right for you with Workforce Australia.

Workforce Australia is a service funded by the Australian Government to help Australians find work. It can be difficult to find a job if you haven’t been working for a while or have some personal circumstances that make working more challenging. The job market is constantly changing, and so are job application techniques, which can be daunting. TURSA is here to help you navigate your way back to work as quickly and efficiently as possible.

Ready to find that new job with TURSA today?
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What is Workforce Australia?

Workforce Australia is an Australian Government program designed to help people find work. TURSA‘s goal is to help you prepare for, identify, secure, and remain in a job that is right for you.

Download our Workforce Australia Welcome to TURSA Booklet HERE

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Am I eligible for Workforce assistance?

If you currently receive an income support payment through Centrelink, such as JobSeeker, Youth Allowance or the Parenting Payment, you may be eligible for the Workforce Australia employment programme. Your circumstances will then determine the level of assistance you will receive either via a self-managed process, or enhanced services with a Workforce Australia provider like TURSA. To participate in Workforce Australia, you must also meet mutual obligation requirements.

If you aren’t on income support, you may still be eligible to enrol voluntarily, depending upon your circumstances. If you are unsure, contact us through our enquiry form, and we will assist you.

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How TURSA can assist you

TURSA specialise in assisting you in preparation for work. We provide an end-to-end approach to understanding your needs, working with you to develop your objectives and guiding you in practical ways to actively find work.

You will have a dedicated Employment Adviser. They will support you by understanding your individual needs and goals and then helping to identify the perfect type of job that would meet those objectives. Once we have achieved this, we will assist you in developing the right skills for your chosen industry.

When you’re ready, we’ll access our extensive network of employers and online job vacancy boards in your area to support you with finding your next role.

We will provide access to training and assistance and additional resources that will help you prepare for success in your next job.

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Additional Resources

You’ll want to access the latest tools and tips to help you along the way, and you can do this at a time that suits you through TURSA‘s Resources page.

Your TURSA Employment Adviser can show you how to navigate our website while they are getting to know you better and what you want to achieve.

We aim to ensure you are prepared with as much practical information and resources as possible to help you prepare for securing work. Some of these include cover letters, resumes, communication, interview tips and other valuable skills.

We want you to find the perfect position, so we have established our online job board showing current vacancies from our employment partners. In addition, your Employment Adviser will be busy also researching any potential upcoming jobs that may suit.

Our TURSA sites have all the technology you need, such as printers, computers and photocopiers, to allow you to take the time necessary to undertake job searches.

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How TURSA can get you Workforce ready

If you are looking for sustainable employment or want to return to work, we can help you. Our Employment Advisers work with you to understand where you are at and where you want to be. Our plans are tailored just for you, focusing on getting you job ready and achieving your goals. Support may include:

  • Creating a plan with you to achieve your employment goals
  • Support to access other community services if needed
  • Resume Help
  • Interview Coaching
  • On-site computer facilities for you to use
  • Support liaising with suitable employers
  • Job Training, Workshops and Education
  • Relocation Assistance
  • Workplace Modifications
  • On-the-Job Support for 26 weeks or more when you start work
How We Work With You

How We Work With You

Our person-centred model will support you on your journey to sustainable employment. Where possible, you will have one Employment Adviser support you on your entire journey with us. You will be supported with face-to-face appointments from a highly skilled Employment Adviser who is accessible at one of our physical locations.

We will respect and consult with you every step of the way to tailor services and Job Plans to meet your needs.

We will focus with you on your strengths and abilities, your current and potential skills, and your employment goals.

Our participant portal has links to services to support you on your journey to work and provides information on our, and other services to support you achieve your goals.

Contact us now to find your closest TURSA office and speak to someone today about how we can help you!

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Support Doesn't Stop There

When your job is secured, your Employment Adviser will work through everything you need to ensure you feel confident about getting started.

Once you start the role, your Employment Adviser will continue to provide guidance and mentoring. While settling in, they will also ensure you have all the tools needed for success.

We may also provide assistance to your employer with accessing funding to help you purchase clothes, tools, and equipment for your new role. We may be able to support you to access further accredited or non-accredited training you may require.


Your feedback is essential

It is part of TURSA’s Continuous Improvement to involve our participants in the provision of client our services. We value your input at any time and would like you to complete a Survey Questionnaire at different points during your time with us. You can also provide online feedback or via the Contact Us menu option. If you have any further concerns you can contact National Customer Service Line.


Workforce Australia is a government program aimed at assisting Australians in finding employment and supporting businesses in recruiting suitable staff. It provides services like job search assistance, skill development, and employer connections.

Workforce Australia operates by offering personalised support to job seekers, including help with job searches, career advice, and skills training. It also works with employers to understand their needs and matches them with appropriate job candidates.

A Workforce provider is an organisation, such as TURSA, contracted by the government to deliver employment services under the Workforce Australia initiative. They offer support to job seekers in finding employment and provide assistance to employers in recruiting suitable candidates. These providers deliver a range of services, including career advice, job search assistance, skills training, and support with workplace integration.

Centrelink provides your income support payments while enrolled in the Workforce Australia programme. TURSA is contracted by the Department of Employment and Workplace Relations as an employment services provider. Our role is to assist you in preparing and looking for work during this time.

Mutual obligation requirements are what you’ll have to do as a condition for receiving an income support payment. These obligations will be set out in your Job Plan, and your TURSA Employment Adviser will provide you with the support and resources to help you meet them. The requirements can include:

  • Attending appointments with us
  • Completing the required number of job searches per month
  • Participating in Work for the Dole (if necessary) and applying for specific jobs that you are referred to by your TURSA Employment Adviser.

Your requirements and job searching activities will be outlined in your Job Plan, which you’ll create with your TURSA Employment Adviser during your initial meeting. Your TURSA Employment Adviser will explain what you’ll need to do. You’ll be able to provide input to ensure your Job Plan also suits your individual needs.

Each month Centrelink requires you to report on your job searching activity. This is done via the MyGov website. Your plan will advise your due dates for lodgement, and your Employment Adviser will step you through the process.

If you can’t make an appointment or activity, please let us know as soon as possible so we can reschedule this for you and ensure there’s no delay in your income support payments.

Explainer – Workforce Australia and Points Based Activation System (PBAS) – Department of Employment and Workplace Relations, Australian Government ( CLICK HERE

Workforce Australia is the new way for job seekers to access the government’s employment services. Workforce Australia Services, delivered by Tursa Employment and Training, provides you with an enhanced service to overcome barriers to finding a job and to be work-ready.

In order to keep receiving income support payments from Centrelink, you need to meet your mutual obligation requirements while you search for work. From 4 July, 2022, your mutual obligations will be part of the new Workforce Australia Points Based Activation System (PBAS). This system aims to give you more choice in the tasks and activities you carry out as part of your mutual obligation requirements.

Please speak to your TURSA employment Adviser if you have any questions about your points total or the activities in your Job Plan.

How to earn points ( CLICK HERE

You’ll earn a certain number of points with Workforce Australia by completing tasks and activities in a reporting period.

These can include:

  • a minimum number of job searches
  • going for job interviews
  • stints of paid or voluntary work
  • work experience
  • training opportunities
  • online learning modules
  • scroll down to see the list of activities and available points for each one.

Meeting your points total

Your TURSA employment adviser will discuss the number of points you need to earn for each reporting period.

They will also discuss with you how to earn and how to report them.

Every participant’s points total will depend on the support they receive and their circumstances, so you may have a different number of points to earn than other Workforce Australia participants.

Please remember, that your income payments can be impacted if you don’t reach your number of points during the reporting period.

If you have any problems meeting your points total, speak to your TURSA Employment Adviser as soon as possible.

If you are self-managing your job search through Workforce Australia Online, reach out to the Digital Service Contact Centre (DSCC) by calling 1800 314 677 or email [email protected].

TURSA is dedicated to helping provide Workforce Australia services to all New South Wales locations. You can learn more about some of the locations below.

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