The Connection Between Work and Well-being 

Work has a direct impact on your mental and physical health. A positive job can help you feel focused, supported, and motivated. Good work should give you more than a paycheque. It should offer routine, purpose, and a safe space to grow. That’s why the link between health and well-being at work is so strong and why it’s worth finding the right job, not just any job.

Why Finding the Right Job Matters

The right job can support every part of your life. It helps you feel valued, capable, and connected to something meaningful. When your work aligns with your skills, values, and goals, staying motivated and managing challenges becomes easier.

Finding the right job matters because it can: 

  • Improve your mental health and reduce stress
  • Build a routine and give you a sense of purpose 
  • Support social connection and confidence 
  • Provide financial security without sacrificing well-being 
  • Encourage growth and long-term stability 

Work should support your health, not harm it. That’s why at TURSA, we focus on helping you find a job that fits your needs and goals, not just any vacancy. Because the right fit leads to better well-being, outcomes, and a better future

What to Look for in a Role That Supports Your Well-being

The right job should help you feel safe, supported, and capable—not overwhelmed. Knowing what to look for can help you choose a role that protects your health and helps you grow. 

Here are key things to look for: 

  • Supportive management – clear communication, fair treatment, and regular feedback 
  • Safe and inclusive environment – respect for your needs, background, and boundaries 
  • Realistic workload – expectations that match your role and allow time to rest 
  • Work/life balance – enough time outside work for family, health, and personal goals 
  • Opportunities to grow – training, development, or a clear path forward 
  • Alignment with values – work that feels meaningful and fits your personal goals 

The importance of health and well-being at work can’t be overstated. A good job won’t just pay the bills—it will help you stay healthy, confident, and ready for what’s next.

How TURSA Can Help You Find the Right Fit

Finding the right job is easier with the right support. At TURSA, we work with you to understand your goals, strengths, and what matters most to your well-being. 

Our services are built to help you find more than just a job—we help you find the right fit. 

Here’s how we can support you: 

  • One-on-one support: We create a personal job plan based on your needs and goals. 
  • Resume and interview help: Get guidance to present your skills clearly and confidently. 
  • Training and upskilling: Access short courses, licences, and accredited training to expand your options. 
  • Local connections: We link you with trusted employers and community services. 
  • Ongoing support: We stay with you after you start work, helping you adjust and stay on track. 

TURSA has over 30 years of experience supporting job seekers. We understand that the right job can change lives—and we’re here to help you find it.

Your Well-being Matters—And So Does Your Work

The work you do each day plays a big part in your overall well-being. A job that supports your health, your goals, and your values can help you feel more confident, capable, and secure. 

If you’re unsure where to start, TURSA is here to help. We’ll listen, guide you through your options, and support you in finding the right job for your life. Because when your work supports your well-being, everything else becomes easier to manage.

Why Having a Job Path Matters

Knowing where you’re heading makes it easier to take the first step. A clear job path gives you direction, structure, and motivation. It helps you focus your time and energy on actions that move you forward, rather than leaving you stuck or unsure.

Whether you’re starting out, looking to change direction, or returning to work, building a job path gives you something solid to work towards. It’s not about having everything figured out—it’s about setting a goal and working towards it, one step at a time.

Start with What You Enjoy and What You’re Good At

The best job path starts with understanding yourself. What you enjoy doing and what you’re naturally good at are strong clues for the kind of work that will suit you.

Ask yourself:

  • What tasks give you energy instead of draining it?

  • What do people often ask you for help with?

  • What work have you done—paid or unpaid—that felt rewarding?

  • What values matter most to you in a job?

You don’t need all the answers at once. Start by writing down your skills, interests, and any experience you’ve had, even if it’s not formal work. These can help guide your decisions and show you where your strengths lie.

Understand Your Current Starting Point

Before building your job path, it helps to know where you’re starting from. This gives you a clear picture of what you already have and what you might need to move forward.

Start by taking stock of:

  • Your experience – paid work, volunteer roles, caregiving, or community involvement

  • Your qualifications – certificates, licences, or courses you’ve completed

  • Your skills – both practical (like using tools or software) and soft skills (like communication or teamwork)

  • Any challenges – health concerns, transport issues, or other barriers that might affect your work

Being honest about your starting point isn’t about limiting yourself—it’s about setting a plan that works. At TURSA, we work with you to understand your situation and help build a path that’s realistic, achievable, and right for you.

Explore Pathways That Match Your Strengths and Interests

Once you know what you’re good at and where you’re starting from, it’s time to look at job options that fit. A clear job path connects your skills and interests with real opportunities in the workforce.

Think about:

  • Industries you’re drawn to—like trades, retail, or admin

  • Roles that match your strengths—such as hands-on work, customer service, or problem-solving

  • Work environments where you feel comfortable—indoors, outdoors, team-based, or independent

  • What matters to you—such as stability, creativity, flexibility, or helping others

You don’t need to have one “perfect” job in mind. The goal is to find a direction that suits you now and leaves room to grow.

TURSA can help you explore different job paths and connect you with roles that align with your goals. We’re here to guide you through your options—step by step.

Set Clear, Realistic Steps to Build Your Future

Once you’ve identified a direction, the next step is to take action. Big goals can feel overwhelming, so break them down into smaller, achievable tasks. This makes it easier to stay focused and keep moving forward.

Here are simple steps to help build your future:

  • Choose a goal – Pick one area to focus on first, such as a specific job or industry

  • Update your resume – Make sure it reflects your current skills and experience

  • Complete training – Enrol in a short course or workshop to build confidence and job-readiness

  • Apply for entry-level roles – Get started and build experience in your chosen area

  • Seek advice – Talk to a mentor, employment adviser, or someone working in the field

Progress doesn’t have to be fast—but it should be steady. At TURSA, we help you set clear goals and support you at each stage so you can build your future with confidence.

How TURSA Helps You Build a Job Path That Works for You

You don’t have to figure everything out on your own. At TURSA, we help you create a clear job path based on your goals, skills, and life situation. Whether you’re starting from scratch or changing direction, we offer practical support at every step.

Here’s how we help:

  • Personalised job planning – We work with you to set goals and create a clear, step-by-step plan

  • Training and short courses – Get access to programs that boost your skills and confidence

  • Resume and interview support – We help you present yourself clearly to employers

  • Local employer connections – We link you with job opportunities in your area

  • Ongoing support – Our team stays with you even after you find work to help you settle in and stay on track

Our focus is to help you build a job path that’s right for you—not just for now, but for the future. Whatever your goals, we’ll support you to move from dreaming to doing.

Start Small, Stay Focused, Keep Going

Building your job path takes time, but every small step brings you closer to where you want to be. You don’t need to have it all figured out—you just need to start.

Think about what matters to you. Set one goal. Take one action. Then build from there.

At TURSA, we’re here to walk that path with you. We’ll help you stay focused, build your future, and find work that fits your life. Because with the right support, your goals are always within reach.

Additional Resources

Interviews can be nerve-wracking, and sometimes, you might face a question that completely stumps you. This can happen to anyone, even the most prepared candidates. But not knowing an answer doesn’t mean you’ve failed the interview, it’s how you handle the situation that matters most.

Employers aren’t just looking for the right answer; they’re assessing how you think under pressure, how you problem-solve, and how you communicate when faced with uncertainty. The way you respond can demonstrate confidence, adaptability, and a willingness to learn, all valuable traits in any workplace.

In this guide, we’ll walk you through practical strategies to handle tricky interview questions with ease, stay composed, and leave a positive impression.

Stay Calm and Composed

The first and most important step when you don’t know how to answer an interview question is to stay calm. Feeling flustered is natural, but how you manage that moment can make a big difference in how the interviewer perceives you.

Why Staying Composed Matters

Interviewers don’t expect candidates to know everything. They’re assessing how you handle uncertainty and whether you can think on your feet. If you panic or rush an answer, it may suggest difficulty managing pressure. Staying calm, on the other hand, shows confidence, professionalism, and problem-solving ability.

How to Stay Composed

Pause Before Responding – Take a moment to gather your thoughts instead of rushing into an answer. A short pause shows thoughtfulness rather than hesitation.

Control Your Body Language – Maintain eye contact, sit up straight, and take a deep breath. These small actions help you project confidence, even if you’re unsure.

Use a Neutral Placeholder – If you need an extra moment, use a phrase like:

  • “That’s a great question. Let me take a second to think about it.”
  • “I want to give you a thoughtful answer. Let me consider this for a moment.”

Taking a brief pause not only buys you time but also allows you to structure your response more clearly. The key is to avoid panicking – a confident and measured approach can turn an uncertain moment into an opportunity to showcase your professionalism.

Ask for Clarification

If you’re unsure how to answer a question, asking for clarification can help you gain more context and buy extra time to think. It also shows that you’re engaged, thoughtful, and eager to understand the role’s requirements.

Why This Works

Interviewers sometimes phrase questions in a way that leaves room for interpretation. Seeking clarification can help you reframe the question in a way that aligns with your knowledge and experience. This also demonstrates strong communication skills and a proactive approach.

How to Ask for Clarification

If a question feels too broad or confusing, try responses like:

  • “Could you clarify what aspect of this you’d like me to focus on?”
  • “Are you looking for an example from my previous role or a general approach?”
  • “Just to make sure I understand correctly, are you asking about [specific topic]?”

By prompting the interviewer to elaborate, you may find that you actually do know how to answer, you just needed a little more direction. Plus, taking this approach helps shift the focus from what you don’t know to how well you communicate and think critically.

Be Honest, but Strategic

If you genuinely don’t know the answer, it’s better to be honest than to make something up. However, instead of simply saying, “I don’t know,” use the opportunity to show your willingness to learn and problem-solve.

Why This Works

Interviewers value honesty and adaptability. They want to see how you handle uncertainty and whether you can think on your feet. A thoughtful, strategic response can turn a difficult moment into a chance to showcase your approach to challenges.

How to Respond Honestly and Strategically

Acknowledge the Gap, Then Pivot – Instead of admitting you don’t know and stopping there, follow up with a solution or related knowledge.

  • “I haven’t encountered that specific situation before, but here’s how I would approach it…”
  • “I don’t have direct experience with that, but I’ve handled similar challenges by…”

Show Willingness to Learn – Emphasise your ability to adapt and grow.

  • “That’s something I’d love to learn more about. I’d take this approach…”
  • “I’d research best practices and seek advice from experienced colleagues to find the right solution.”

Use a Related Example – If you don’t have experience in the exact area they’re asking about, draw from similar situations.

  • “While I haven’t worked with that specific software, I’ve used a similar one and picked it up quickly.”

By acknowledging the gap but shifting the focus to your problem-solving skills, you turn a potential weakness into a strength, showing employers that you can adapt, learn, and think critically under pressure.

Use a Follow-Up Strategy

If you can’t answer a question in the moment, a strong follow-up approach can show your initiative and commitment to learning. Instead of leaving the question unanswered, offer to research the topic and follow up later.

Why This Works

Employers appreciate candidates who take responsibility for their own growth. A follow-up response shows that you care about finding the right answer and that you’re proactive in improving your skills.

How to Use a Follow-Up Strategy

Express Interest in Learning – Acknowledge the gap in your knowledge while showing a willingness to improve.

  • “That’s an interesting question, and I’d love to learn more about it. I’d be happy to research this and get back to you with a detailed response.”

Offer a Follow-Up Plan – Let the interviewer know how you’ll find the answer and when you’ll provide it.

  • “I’d like to take some time to research this further. Can I follow up with you via email later today?”

Deliver on Your Promise – If you say you’ll follow up, make sure to do it. Send a concise, well-thought-out response demonstrating that you took the time to find a solution.

Using this approach shows that you’re not afraid to admit when you don’t know something, but you also take initiative to learn.

Practice Makes Perfect

The best way to handle difficult interview questions is to prepare in advance. While you can’t predict every question, practising common interview topics can help you feel more confident and develop strong responses.

Why This Works

Preparation reduces anxiety and helps you refine your communication skills, problem-solving approach, and ability to think on your feet. The more you practise, the easier it becomes to structure clear, confident answers.

How to Prepare Effectively

Conduct Mock Interviews – Practise with a friend, family member, or employment consultant to simulate real interview conditions.

Review Common Questions – Look at frequently asked interview questions and think about how you would answer them.

Use the STAR Method – When discussing past experiences, structure your responses using:

  • Situation – Describe the context.
  • Task – Explain your responsibility.
  • Action – Detail what you did.
  • Result – Share the outcome.

How TURSA Can Help

At TURSA, we offer interview coaching, job preparation, and personalised support to help you build confidence and improve your job prospects. Our team can guide you through practical interview strategies, ensuring you feel ready to tackle even the toughest questions.

By practising ahead of time, you’ll feel more prepared, more confident, and better equipped to handle unexpected interview challenges.

Contact us today to book an appointment with an experienced employment consultant. Visit your nearest TURSA office or explore our online resources to get started.

Your next job opportunity is within reach—let’s prepare together!

Surviving Unemployment – Your Guide

Unemployment can be a daunting and challenging experience, but with the right unemployment guide, strategies and support, you can navigate this period successfully. This guide aims to provide practical tips and highlight the role of TURSA in assisting you through this journey.

 1. Acknowledge Your Emotions

Losing a job or struggling to secure a job can trigger a range of emotions, from shock and denial to anger and sadness. It’s important to acknowledge these feelings and give yourself time to grieve. Remember, it’s okay to feel this way, and taking care of your mental health is crucial.  Beginning to refocus on where you want to be, will help you when you are ready to move to a more positive outlook for the future.

2. Unemployment Guide to Create a Financial Plan

One of the first steps is to assess your financial situation. Create a budget that prioritises essential expenses and identifies areas where you can cut back in the short term. This will help you manage your finances more effectively during this period.

Managing your budget effectively during unemployment is crucial to ensure you can cover essential expenses and reduce financial stress.

Top 10 ways to consolidate and manage your budget until you find work:
    1. Assess Your Financial Situation: Start by taking a detailed look at your current financial situation. List all your sources of income, savings, and expenses. This will give you a clear picture of where you stand financially.

    2. Create a Budget: Develop a budget that prioritises essential expenses such as rent/mortgage, utilities, groceries, and transportation. Allocate funds for these necessities first before considering discretionary spending.

    3. Cut Non-Essential Expenses: Identify and eliminate non-essential expenses. This might include dining out, subscription services, and entertainment costs. Focus on spending only on what is absolutely necessary.

    4. Negotiate Bills and Payments: Contact your service providers (e.g., utilities, internet, phone) to negotiate lower rates or set up payment plans. Many companies offer hardship programs that can provide temporary relief.

    5. Utilise Government Assistance: Apply for government assistance programs such as Centrelink in Australia, which can provide financial support during unemployment. These programs can help cover basic living expenses.

    6. Use Savings Wisely: If you have savings, use them carefully. Prioritise using savings for essential expenses and avoid dipping into retirement funds unless absolutely necessary.

    7. Seek Community Resources: Take advantage of community resources such as food banks, local charities, and non-profit organisations that offer support for those in need. These resources can help you stretch your budget further.

    8. Find Temporary Work: While you may want a full-time position, consider taking on temporary work to generate some income while you search for a full-time job. Job Boards, Job Service Providers, Job Agencies are a great place to start.

    9. Sell Unused Items: Sell items you no longer need or use. Online marketplaces like eBay, Gumtree, and Facebook Marketplace can help you turn unused belongings into cash.

    10. Track Your Spending: Keep a close eye on your spending by tracking every expense. Use budgeting apps or a simple spreadsheet to monitor your finances and ensure you stay within your budget.

By implementing these strategies, you can better manage your finances during unemployment and reduce financial stress. Remember, if you commit to accessing support and focusing your energy on where you want to be, this period can be temporary, and with careful planning and perseverance, you’ll be back on your feet in no time.

3. Unemployment Guide to Update Your Resume and Online Presence

Take the time to update your resume and make sure it aligns to jobs your applying for. Highlight your skills, experiences, and any new qualifications you may have acquired. A good current resume and good online presence can significantly improve your chances of landing a new job, so make sure your social media reflects how you want an employer to see you as they will often look at your social channel when reviewing suitable applications.  You can do this with your employment adviser at TURSA who will help guide you,

4. Upskill and Reskill

Use this time to learn new skills or enhance existing ones. Depending on the roles you are applying for TURSA offer a range of short courses, programs and workshops to help you prepare, build your confidence and give you the information you need.  TURSA also partner with a number of other training organisations to help you with accredited training, licences and practical supports.

5. Network Actively

Networking is a powerful tool in job searching. Reach out to former colleagues, approaching business owners of industries that interest you, these are ways you can connect in the community and find what local businesses owners want and need. Building and maintaining connections can open doors to new opportunities and provide valuable support.

6. Stay Positive and Persistent

Job searching can be a long and sometimes frustrating process. It’s important to stay positive and persistent. Set small, achievable goals for yourself and celebrate each milestone. Remember, every application and interview is a step closer to your next job.

7. Seek Professional Support

This is where TURSA comes in. TURSA is a dedicated employment and training service provider they provide the ultimate unemployment guide that offers comprehensive support to job seekers. Whether you’re dealing with long-term unemployment, looking to upskill, or need help navigating the job market, TURSA can assist you in several ways:

Unemployment Guide Success Stories

8. TURSA Success Stories

Here are a few inspiring success stories from TURSA:

  • Mark’s Journey: Mark transformed his life through hard work, determination, and the support of TURSA. Coming from a challenging background, he sought help at TURSA and received invaluable assistance. With TURSA’s guidance, Mark secured a full-time position at Meales Concreting Pumping
     
  • Suzanne’s Transformation: Suzanne, a former florist, faced health issues and personal loss, leading her to believe she was too old to find work. Through a training course funded by TURSA, she transitioned into the security industry and now enjoys working at high-profile events and meeting celebrities
     
  • Cory and Fiona’s Success: At TURSA Grafton, Cory and Fiona completed a Customer Service course and obtained their Responsible Service of Alcohol (RSA) certification. This training opened new opportunities for them in the retail and hospitality sectors

9. Practical Options for Surviving Unemployment

Your Unemployment Guide to Paying Bills:

  • Budgeting: Create a budget to track your income and expenses. Prioritise essential bills like rent, utilities, and groceries. CLICK HERE FOR BUDGETING APP OPTIONS
  • Payment Plans: Contact service providers to arrange payment plans or extensions if you’re struggling to pay bills on time. Many providers offer options to pay in smaller, more manageable amounts
  • Government Assistance: Check if you’re eligible for government assistance programs like Centrelink, which can provide financial support during unemployment

How to use the Unemployment Guide to Affording Food:

  • Food Banks and Pantries: Utilise local food banks and pantries that provide free or low-cost groceries to those in need.
  • Community Meals: Look for community centres or churches that offer free meals.
  • Budget-Friendly Shopping: Plan your meals, make a shopping list, and buy in bulk to save money. Look for discounts and shop at budget-friendly stores

Unemployment Guide to Local Services:

  • Workforce Australia: This government service offers a range of support, including job search assistance, training programs, and personalized support to help you find and keep a job
  • Community Services: Many local organizations provide support services such as counselling, financial advice, and job training. Check with your local council or community centre for available resources

Navigating unemployment can be challenging, but with the right mindset, strategies, and support from organisations like TURSA, you can turn this period into an opportunity for growth and new beginnings. Stay resilient, keep pushing forward, and remember that every step you take brings you closer to your next opportunity.

Additional Resources

Asking the Right Questions in an Interview

Asking the right questions in an interview helps you assess whether the role and company align with your career goals. Here are some key questions to consider. Choose the ones most relevant to the job you’re applying for.

About the Role

About the Team

About the Company Culture

About Management and Leadership

About Work-Life Balance

About the Future

About the Hiring Process

Red Flags in a Job Interview: Five Warning Signs to Watch Out for 

Lack of Clarity About Job Responsibilities

High Turnover Rate

Negative Comments About Current or Former Employees

Unprofessional Behaviour During the Interview

Overemphasis on Overtime and Workload

How to Prepare to Spot These Red Flags

By being prepared and observant, you can better identify warning signs and make a more informed decision about whether a job is the right fit for you. Good luck with your interviews! If you have any more questions or need further assistance, feel free to ask.  The team at TURSA are here to support reach success.

Support Post-Alfred Cyclone image of storm a rainbow and sunshine with the words post cyclone support and TURSA logo

Helpful information to access support after Cyclone Alfred

In the wake of Cyclone Alfred, we understand that many residents in Queensland and New South Wales are facing significant challenges. This page is designed to help you get in touch with practical recovery supports, providing essential information and resources to assist you during this tough time.  Links provided at the bottom of the page.

Queensland

Immediate Support

  • Recovery Centres: Provide information on temporary accommodation, wellbeing, support, and clean-up help
    • Brisbane

      • Location: Kedron-Wavell Services Club, 21 Kittyhawk Drive, Chermside
      • Hours: 9:00am to 5:00pm
    • Gold Coast

      • Location: Gold Coast Sports and Leisure Centre, 296 Nerang Broadbeach Road, Carrara
      • Hours: 9:00am to 5:00pm
    • Sunshine Coast

      • Location: Lake Kawana Community Centre, 114 Sportsmans Parade, Bokarina
      • Hours: 9:00am to 5:00pm

Financial Assistance

Community Recovery

  • Local Councils: Access funds for counter disaster operations and the reconstruction of essential public assets
  • Community Relief Fund: A $15 million fund for clean-up and early recovery activities

New South Wales

Immediate Support

  • Recovery Centres: Provide information on temporary accommodation, wellbeing support, and clean-up help
    • Lismore

      • Location: Southern Cross University, Military Road, East Lismore, Room V1.19
      • Hours: 9:00am to 5:00pm
    • Tweed South

      • Location: Tweed South Community Hall, Corner Heffron Street and Minjungbal Drive, South Tweed Heads
      • Hours: 9:00am to 5:00pm
    • Ballina

      • Location: Ballina Surf Club, 65 Lighthouse Parade, East Ballina
      • Hours: 9:00am to 5:00pm
    • Coffs Harbour

      • Location: Ex Services, C.Ex Coffs Harbour, 2-6 Vernon Street, Coffs Harbour
      • Hours: 10:00am to 6:00pm
  • Health Advice: Visit NSW Health or call the NSW Mental Health Line at 1800 011 511.

Financial Assistance

Community Recovery

  • NSW Reconstruction Authority: Coordinating recovery efforts and providing support to impacted communities
  • Helpful LINKS:
  • Queensland Reconstruction Authority – https://www.qra.qld.gov.au/recovery/recovery-operations/2025-tropical-cyclone-alfred-recovery-operation
  • Queensland Government Disaster Management – https://www.disaster.qld.gov.au/tropical-cyclone-alfred
  • NSW Government’s Tropical Cyclone Alfred recovery updates – https://www.nsw.gov.au/emergency/tropical-cyclone-alfred-recovery-updates.
  •  Prime Minister of Australia – Disaster Recover Allowance – https://www.pm.gov.au/media/disaster-recovery-allowance-available-communities-new-south-wales-and-queensland-impacted-ex
TURSA is here to support you in navigating any employment obligations during this recovery period. Whether you need assistance with job search, understanding your rights, or accessing training opportunities, TURSA is committed to helping you get back on your feet. Reach out to your employment adviser or advocate for advice.

Getting Back Into Work After Long-Term Unemployment With the Right Support

Returning to work after long-term unemployment can feel overwhelming, but you are not alone. Whether you’ve been out of the workforce due to health challenges, caregiving responsibilities, or job market changes, taking the first step is the most important part of the journey.

At TURSA, we understand the barriers that come with rejoining the workforce. Many job seekers face gaps in experience, loss of confidence, or uncertainty about where to start. The good news is that with the right mindset, practical steps, and access to tailored employment support, finding meaningful work is achievable.

The Challenges of Long-Term Unemployment

Many job seekers experience self-doubt, uncertainty, and difficulty adjusting to workplace expectations after an extended break. Recognising these challenges is the first step toward overcoming them.

Common Barriers to Getting Back Into Work

  • Loss of Confidence – Extended time away from work can impact self-esteem, making it harder to apply for jobs or attend interviews.
  • Employment Gaps – Many job seekers worry about how to explain long-term unemployment to potential employers.
  • Outdated Skills – Workplaces evolve, and job seekers may feel behind on technology, industry changes, or modern hiring practices.
  • Navigating Job Applications – Resumes, cover letters, and online job applications can feel overwhelming, especially if hiring processes have changed.
  • Finding the Right Opportunity – Securing a role that aligns with skills, experience, and career goals can be difficult after an extended break.

Steps to Getting Back Into Work After Long-Term Unemployment

Rejoining the workforce can feel overwhelming, but breaking the process down into small, manageable steps can make the transition smoother. Whether you’ve been out of work for months or years, these practical strategies can help you move forward with confidence.

Shift Your Mindset & Set Realistic Goals

  • Acknowledge Your Strengths – Focus on the skills and experiences you have gained, even outside of traditional employment.
  • Start Small – Returning to work doesn’t have to be immediate. Consider part-time roles, contract work, or volunteering to ease back in.
  • Stay Positive – Long-term unemployment does not define your future. Each application and interview is a step toward success.

Refresh Your Resume & Online Presence

  • Update Your Resume – Highlight transferable skills from past work, volunteering, or personal projects.
  • Address Employment Gaps – Be honest but focus on what you have learned and how you are ready to contribute.

Update Your Skills & Gain Experience

  • Consider Short Courses or Certifications – Upskilling can improve confidence and job prospects. Look for free or subsidised training programs.
  • Explore Volunteer Work or Work Experience – These can fill employment gaps, provide references, and rebuild routine.
  • Use Technology to Your Advantage – Becoming familiar with job search websites, online applications, and digital tools can make applying for jobs easier.

Use a Structured Job Search Approach

  • Set a Routine – Treat job searching like a job, and dedicate time each day to applying, networking, and upskilling.
  • Apply for a Range of Jobs – Consider roles that align with both current skills and new opportunities for growth.
  • Use Support ServicesTURSA offers resume help, interview coaching, and employer connections to make the job search easier.

Prepare for Interviews With Confidence

  • Practice Common Questions – Be ready to talk about your experience, strengths, and how you’ve stayed productive during unemployment.
  • Be Honest, but Focus on the Future – If asked about your employment gap, explain it briefly and redirect the conversation to your enthusiasm and readiness to work.
  • Attend Interview CoachingTURSA provides one-on-one support to help job seekers prepare for interviews with confidence.

Taking small, consistent steps will build momentum and bring you closer to employment. The key is to stay proactive, seek support, and keep moving forward.

Ready to Get Back Into Work? Let’s Take the Next Step Together

Rejoining the workforce after long-term unemployment is a journey, and every small step brings you closer to success. Whether you’re feeling uncertain about where to start, how to address employment gaps, or how to update your skills, you don’t have to face it alone. TURSA is here to support you every step of the way.

Many job seekers experience self-doubt and hesitation when returning to work. The key is to focus on what you can control – updating your resume, applying for jobs, learning new skills, and seeking support when needed. The job market has changed, but you still have valuable skills and experience to offer.

With structured guidance, personalised employment plans, and access to training, TURSA can help you:

  • Understand your strengths and find the right job opportunities
  • Prepare a strong resume and cover letter that showcase your value
  • Navigate the job market with confidence and interview effectively
  • Connect with employers who value diverse experiences
  • Receive ongoing support even after you start working

The most important thing is to take that first step. Every job seeker’s journey is unique, and TURSA is committed to helping you regain confidence, secure meaningful work, and thrive in your new role.

Contact TURSA today and take the next step toward a new opportunity!

Casual Part Time or Permanent Jobs in Australia – Explained

Casual Jobs

Casual workers get called in when needed and don’t have a set schedule. They get paid more per hour because they don’t get benefits like paid leave. Casual jobs are flexible, but the hours and pay can be unpredictable.

Hours for Casual Jobs

  • Minimum Hours: Depends on the job (e.g., 2 hours for cleaning, 3 hours for retail).
  • Maximum Hours: Up to 38 hours a week, with extra hours if needed.

Part-Time Jobs

Part-time workers have regular hours each week but work less than 38 hours. They get the same benefits as full-time workers, but only for the hours they work. Part-time jobs offer more stability than casual jobs.

Full-Time Jobs

Full-time workers usually work around 38 hours a week and get all the benefits, like paid leave and job security. This type of job is the most stable and offers the most benefits.

Changing from Casual to Permanent

Casual workers can become full-time or part-time if:

  • They have worked for at least 12 months.
  • They have had regular hours for the last 6 months.
  • They expect their job to continue.

How It Works

  • Employer’s Offer: Employers must offer a permanent job within 21 days after 12 months if the worker meets the criteria.
  • Employee Request: Workers can ask to become permanent, and employers can only say no for good reasons.
  • Employee Choice Pathway: From August 26, 2024, workers can tell their employer in writing if they want to become permanent.

What This Means for You

  • Casual Jobs: Good for flexibility but expect variable hours and pay.
  • Part-Time Jobs: Good for regular hours without full-time commitment.
  • Full-Time Jobs: Best for job security and full benefits.

Useful Resources

At TURSA, we work with countless employers who have developed more inclusive work environments, and as such we know that understanding and supporting neurodiversity in the workplace has benefits for employees and employers alike. That’s because supporting neurodiversity fosters a culture of innovation and inclusion. By making simple adjustments and providing tailored support, workplaces can empower neurodivergent employees to thrive. 

What Does Neurodivergent or Neurodiversity Mean?

Neurodivergence describes differences in cognitive functioning that influence how individuals perceive, process, and respond to information. Examples include neurological conditions such as autism, ADHD, and dyslexia. Neurodiversity refers to the concept that these variations are natural parts of human diversity, recognising unique perspectives and abilities as integral to a healthy society. The term arose from efforts within the autistic community to challenge deficit-based views of the condition, emphasising acceptance and inclusion, and has since grown to incorporate a wider variety of neurological conditions. 

The Benefits of Supporting Neurodiversity in the Workplace

People who are neurodiverse are far more likely to be unemployed than their neurotypical counterparts, despite the fact that many organisations benefit from including them in the workplace.

Interestingly, the unemployment rate for neurodivergent adults is estimated to be between 30-40%.

This is about three times higher than the rate for people with other disabilities and eight times higher than for neurotypical individuals.

Below, we list a few of the benefits we’ve seen time and time again in workplaces that are supportive of neurodivergent employees. 

Innovation and Creativity

Neurodivergent employees often think in unique and unconventional ways, which can lead to fresh ideas and out of the box problem-solving approaches. Their ability to see patterns, identify inefficiencies, and innovate can be a significant competitive advantage​​.

Attention to Detail and Accuracy

Many neurodivergent individuals excel in roles that require deep focus, high levels of concentration, and precision. They are often skilled at tasks involving data analysis, software testing, and quality assurance​​.

Enhanced Problem-Solving Abilities

Diverse minds contribute to improved problem-solving within teams. Individuals with autism, for example, may approach challenges methodically, identifying root causes that others might overlook​.

Improved Employee Retention and Engagement

Companies that actively support neurodiversity tend to see increased job satisfaction, loyalty, and retention rates. For example, Aspiritech, a company that specialises in user testing, employs autistic workers for quality assurance roles and boasts a 99% employee retention rate​.

Tackling Skills Shortages

Many industries face talent shortages, particularly in STEM, cybersecurity, and data analytics. Neurodivergent workers often excel in these fields but are frequently overlooked due to traditional hiring processes​.

Boosted Productivity and Performance

Studies show that companies that implement neurodiversity hiring programs, such as SAP and DXC Technology, report significant gains in productivity and performance. These programs also improve management practices, benefiting the organisation as a whole.

More Inclusive and Equitable Workplaces

Embracing neurodiversity fosters a culture of inclusion, which benefits all employees. Adjustments made to support neurodivergent workers—such as clearer communication and more flexible working conditions—often improve the work environment for everyone​​.

Strategies to Support Neurodiversity in the Workplace

Effectively supporting neurodivergent employees requires a combination of structural, cultural, and individual-level changes. Based on our experience of working with thousands of job seekers and employers over the years, here are some practical strategies that your organisation can implement to create a truly inclusive workplace.

1. Education and Awareness

Workplace education on neurodiversity should go beyond generic diversity training and focus on the specific needs, strengths, and challenges of neurodivergent employees.

How to Do It:

  • Develop neurodiversity training for all employees. Include information on conditions like autism, ADHD, dyslexia, and dyspraxia. Focus on strengths as well as workplace challenges​.
  • Train managers on inclusive leadership. Provide tools to help them adjust communication styles, offer accommodations, and support neurodivergent employees without bias​.
  • Encourage senior leaders to share their experiences. When neurodivergent leaders or allies speak openly about neurodiversity, it fosters a culture of acceptance​.
  • Use case studies and real-life examples. Highlight successful neurodivergent employees and how workplace adjustments have benefited them​.

2. Inclusive Hiring and Recruitment Practices

Traditional hiring practices often disadvantage neurodivergent candidates due to a reliance on social norms, rapid decision-making, and unstructured communication. Adjustments can make hiring more equitable.

How to Do It:

  • Modify interviews:
    • Provide interview questions in advance to reduce anxiety and allow structured responses​.
    • Use skills-based or work-sample assessments instead of relying solely on conversational interviews​.
    • Allow for written responses or recorded answers instead of live questioning​.
  • Clarify job descriptions. Avoid vague phrases like “must be a team player” or “excellent communication skills” unless essential. Focus on actual job tasks​.
  • Partner with neurodivergent advocacy groups. Work with organisations like Autism Spectrum Australia or ADHD Australia to recruit candidates​.
  • Adjust onboarding processes. Provide detailed, step-by-step guides on workplace expectations and available support​.

3. Workplace Adjustments and Accommodations

Simple workplace adjustments can significantly improve comfort, focus, and productivity for neurodivergent employees.

How to Do It:

  • Create sensory-friendly environments:
    • Offer noise-cancelling headphones or quiet workspaces​.
    • Reduce fluorescent lighting or allow alternative desk lamps​.
    • Provide flexible seating arrangements (e.g., enclosed spaces, standing desks)​.
  • Adjust communication styles:
    • Provide written instructions rather than verbal-only directions​.
    • Avoid figurative language or unclear expressions in workplace communication​.
    • Use bullet points, structured templates, and clear deadlines​.
  • Support flexible working arrangements:
    • Offer remote work options for those who struggle with in-office distractions​.
    • Allow flexible start times to accommodate different energy levels throughout the day​.

4. Leadership and Organisational Commitment

Senior leaders must actively support neurodiversity initiatives, ensuring policies are integrated into business goals and not just diversity checkboxes.

How to Do It:

  • Assign executive sponsors for neurodiversity programs. A senior leader should champion neurodivergent inclusion and ensure accountability​.
  • Create a neurodiversity task force. Include neurodivergent employees in shaping workplace policies​.
  • Embed neurodiversity in corporate diversity, equity, and inclusion (DEI) policies. Make neurodivergent hiring and retention part of broader diversity efforts​.
  • Train managers to proactively support neurodivergent staff. Provide guidelines on flexible work arrangements, alternative communication methods, and structured feedback​.

5. Employee Support Networks and Mentorship

Neurodivergent employees benefit from structured support systems, including peer mentorship and employee resource groups (ERGs).

How to Do It:

  • Create neurodiverse employee networks:
    • Establish peer-led support groups for neurodivergent employees​.
    • Provide dedicated funding and leadership backing for ERGs​.
  • Develop mentorship programs:
    • Pair neurodivergent employees with experienced mentors who understand their needs​.
    • Allow reverse mentoring, where neurodivergent employees educate managers on best practices​.
  • Encourage open dialogue. Host regular forums where neurodivergent employees can share challenges and solutions​.

6. Accessible Workplace Systems and Policies

HR policies, performance evaluations, and internal communications should be designed with neurodivergent employees in mind.

How to Do It:

  • Revamp performance reviews:
    • Use clear, structured feedback rather than open-ended assessments​.
    • Allow alternative performance evaluation methods, such as written reports or self-assessments​.
  • Improve HR system accessibility:
    • Ensure online portals, forms, and training materials are designed with neurodivergent users in mind (e.g., avoid complex navigation)​.
    • Provide assistive technologies like text-to-speech software for employees with dyslexia​.
  • Redesign workplace policies for clarity:
    • Use plain language in company policies to avoid ambiguity​.
    • Offer multiple ways to report workplace issues, including written and verbal options​.
    • Implement structured workflows for requesting accommodations, ensuring employees know their options​.

Legal Responsibilities

In Australia, organisations have legal obligations to ensure neurodivergent employees are not discriminated against and are provided with reasonable adjustments to support their work, should an employee need them. These obligations fall under the Disability Discrimination Act 1992 (DDA), which explicitly protects individuals with neurodivergent conditions, even if they do not personally identify as having a disability​.

1. Protection from discrimination

The DDA prohibits discrimination in employment based on disability, which includes neurodivergence. Employers cannot refuse to hire, promote, or unfairly treat an employee due to their neurodivergence​.

2. Workplace Adjustments

Employers are legally required to make reasonable adjustments to accommodate neurodivergent employees unless it causes unjustifiable hardship to the business. This may include:

  • Adjusted communication methods (e.g., written over verbal instructions)
  • Flexible work arrangements (e.g., remote work, adjusted hours)
  • Sensory accommodations (e.g., noise-cancelling headphones, quiet workspaces)

3. Disclosure and Privacy

Employees are not legally required to disclose their neurodivergence at work. Employers should ensure a safe environment where employees feel comfortable to disclose if they choose to, without risk of stigma or discrimination​.

4. Inclusive Policies and Practices

HR policies and workplace systems must be accessible and designed to accommodate neurodivergent employees. Employers should:

  • Use clear, plain language in workplace documents
  • Provide multiple communication options for HR processes
  • Ensure performance management frameworks focus on strengths-based assessments rather than rigid criteria that disadvantage neurodivergent employees​

By complying with these legal responsibilities, organisations can foster an inclusive workplace while ensuring they meet their obligations under Australian anti-discrimination law.

Fostering Success Through Workplace Neurodiversity

At TURSA, we are proud to support neurodiversity in employment. Whether you’re a job seeker looking for a workplace that values your strengths or an employer eager to embrace inclusivity, we’re here to help. 

To truly excel in creating an inclusive and accessible workplace, partnering with a job service provider like TURSA can make all the difference. By working with TURSA, you gain access to a partner that understands the intricacies of fostering inclusivity and accessibility, so connect with us today to learn more about our tailored support and resources.

Navigating the world of employment assistance can be confusing, but we’re here to help you understand the roles of Workforce Australia, Centrelink, and Job Service Providers. Each plays a crucial part in supporting job seekers on their journey to employment.

assisted employment image of a guy holding up his hands in an I'm not sure pose

Workforce Australia

Workforce Australia is the overarching organisation that coordinates various employment services across the country. They set the guidelines and standards for how these services should be delivered, ensuring that job seekers receive consistent and effective support. Workforce Australia manages the overall strategy and policy direction for employment services, working to create a cohesive system that helps people find jobs and improve their skills.

Centrelink

Centrelink, a part of Services Australia, is responsible for providing financial support to individuals who are unemployed or looking for work. They manage payments such as Jobseeker, Youth Allowance, and other benefits to help people meet their basic needs while they search for employment. Centrelink ensures that individuals meet their obligations, such as actively looking for work, to continue receiving payments. If these obligations are not met, Centrelink has the authority to adjust or cancel payments.

Job Service Providers

Job Service Providers are organisations contracted by Workforce Australia to offer direct assistance to job seekers. They provide hands-on help with resume writing, interview preparation, job searching, and overcoming barriers to employment. Job Service Providers work closely with individuals to develop personalised plans and offer ongoing support, ensuring that job seekers have the tools and guidance they need to succeed. They also report back to Workforce Australia on the progress of the job seekers they assist.

How They Work Together

In summary, Workforce Australia oversees the overall employment services and sets the standards, Centrelink handles the financial support and ensures compliance with job-seeking obligations, and Job Service Providers offer hands-on assistance to job seekers. Together, they create a comprehensive support system to help individuals find and maintain employment.

Tursa Employment and Training is a trusted Job Service Provider. 

TURSA have been supporting local communities 30+ years to not only secure employment but in helping the to upskill and prepare for jobs that provide sustainable employment.  If you require assistance please contact your nearest TURSA office today.

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