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The hospitality industry offers a dynamic and rewarding career path for individuals who enjoy working in fast-paced, people-focused environments. With roles ranging from front-of-house positions to management and event coordination, hospitality provides endless opportunities for growth and development.

Whether you’re aiming to work in a local café, a bustling restaurant, or an international hotel chain, starting a career in hospitality is achievable for anyone willing to build the right skills and gain relevant experience.

What Makes Hospitality a Great Career Choice?

A career in hospitality is more than just a job, it’s an opportunity to work in a vibrant, ever-changing industry that values teamwork, creativity, and exceptional service.

Flexibility in Roles and Hours

Hospitality offers a wide range of roles, from casual and part-time positions to full-time management careers. This flexibility is ideal for students, parents, and anyone looking for adaptable work schedules.

Opportunities for Career Progression

The hospitality industry provides clear pathways for advancement. Starting in an entry-level position, such as a waiter or kitchen assistant, can lead to roles in supervision, management, or even owning your own business.

A Diverse and Inclusive Environment

Hospitality welcomes individuals from all walks of life, offering the chance to work with people from diverse cultures and backgrounds. It’s a global industry, making it easy to find opportunities both in Australia and abroad.

Transferable Skills

Skills gained in hospitality, such as communication, problem-solving, and customer service, are highly valued across various industries. This makes hospitality an excellent foundation for future career growth.

Personal Fulfilment

For many, the satisfaction of delivering memorable experiences to customers is one of the most rewarding aspects of working in hospitality. Whether it’s hosting events, preparing meals, or solving customer concerns, the work is highly gratifying.

How to Start a Career in Hospitality

Embarking on a career in hospitality is straightforward with the right preparation and approach. Whether you’re just starting or transitioning from another industry, here’s how to set yourself up for success.

Understand the Industry

Before diving in, it’s essential to familiarise yourself with the hospitality landscape.

Front-of-house positions: waitstaff, bartenders, receptionists.
Back-of-house roles: chefs, kitchen assistants, housekeeping staff.
Management and coordination: event managers, hotel supervisors.

Gain the Right Qualifications

Many roles in hospitality don’t require formal education, but obtaining relevant certifications can boost your employability. Some commonly required qualifications in Australia include:

RSA (Responsible Service of Alcohol): Essential for working in establishments that serve alcohol.
Food Handling Certificate: Required for jobs involving food preparation and service.
Barista Training: Highly desirable for café roles. These courses are often short, affordable, and widely accessible through local training centres or online platforms.

Build Relevant Skills

Customer Service: The cornerstone of hospitality, ensuring a positive experience for patrons.
Time Management and Organisation: Crucial in fast-paced environments.
Teamwork and Communication: Essential for smooth collaboration with colleagues.

Start Small and Gain Experience

Entry-level positions, such as waitstaff, dishwashers, or front-desk assistants, are great starting points. These roles allow you to gain hands-on experience, develop industry knowledge, and build a network of contacts for future opportunities.

How to Get a Hospitality Job with No Experience

Securing a hospitality job without prior experience may seem challenging, but it’s achievable with the right approach.

Highlight Your Transferable Skills

Focus on skills you’ve developed in other settings, such as:

Customer Service: Retail or volunteer roles often involve engaging with people.
Teamwork: Any experience working in group environments is highly valued.
Time Management: Employers appreciate candidates who can handle busy periods efficiently.

Demonstrating how these skills align with the requirements of a hospitality role can make a strong impression.

Craft a Hospitality-Focused Resume

Tailor your resume to emphasise your enthusiasm for the industry and your relevant skills.

A professional summary highlighting your eagerness to learn.
Any volunteer work, training, or certifications like RSA or food handling.
Examples of soft skills, such as problem-solving or adaptability.

Leverage Personal Networks

Sometimes, who you know can be as important as what you know. Let friends, family, and acquaintances know you’re looking for hospitality work. They may be aware of local businesses hiring or could recommend you directly to an employer.

Approach Businesses Directly

Hospitality employers often value initiative. Visit local cafés, restaurants, or hotels to introduce yourself and express your interest. Dress professionally, bring copies of your resume, and be ready to explain why you’d be a good fit for their team.

Start with Casual or Seasonal Roles

Entry-level positions like waitstaff, kitchen assistants, or event staff are often available on a casual or seasonal basis. These roles don’t typically require previous experience and can serve as a stepping stone to long-term employment.

Showcase a Positive Attitude

Hospitality employers prioritise personality and attitude over experience in many cases. Show enthusiasm, a willingness to learn, and a genuine passion for delivering excellent service.

Tips for Succeeding in the Hospitality Industry

Once you’ve started your career in hospitality, excelling in your role is key to unlocking long-term success and growth.

Build Strong Relationships

The hospitality industry is built on teamwork and customer interactions.

Colleagues: Foster positive working relationships by being reliable, supportive, and approachable.
Customers: Deliver outstanding service with a friendly attitude and a genuine focus on their needs.

Embrace Continuous Learning

The hospitality industry evolves constantly, with new trends and techniques emerging regularly.

Learning new skills, such as barista training or advanced customer service techniques.
Attending workshops, industry events, or online training.
Seeking feedback from supervisors and colleagues to identify areas for improvement.

A commitment to learning demonstrates your dedication and helps you stand out.

Stay Adaptable

Hospitality environments are fast-paced and often unpredictable.

Think on your feet when challenges arise.
Handle varying workloads during peak and off-peak hours.
Take on new responsibilities as needed to support the team.

Adaptability is a valuable trait that can lead to career progression and new opportunities.

Deliver Exceptional Customer Experiences

Exceeding customer expectations is at the heart of hospitality.

Anticipate customer needs and address concerns promptly.
Pay attention to detail, ensuring every interaction is professional and pleasant.
Handle complaints gracefully, turning negative experiences into positive outcomes.

Exceptional service helps build your reputation and contributes to the success of your workplace.

Set Career Goals

Plan for your future by setting short- and long-term goals. Whether you aspire to a management role, own a hospitality business, or specialise in a particular area, having clear objectives will guide your efforts and motivate you to grow.

Take Care of Yourself

Hospitality can be physically and mentally demanding. Maintain balance by:

Prioritising rest and recovery during your time off.
Staying active and eating well to maintain energy.
Practising stress management techniques, such as mindfulness or exercise.

Ready to Start Your New Career?

Starting a career in hospitality is an exciting opportunity to work in a dynamic, people-focused industry with endless growth potential. Whether you’re entering the field with no prior experience or looking to expand your skills, the right approach can help you succeed.

By understanding the industry, gaining essential qualifications, building relevant skills, and leveraging available resources, you can confidently take your first steps into the hospitality sector. Remember, enthusiasm, adaptability, and a commitment to providing excellent service are often more important than experience in this field.

With TURSA’s expert support, you’ll have access to the training, guidance, and connections you need to turn your career aspirations into reality. Take the first step today and contact TURSA to explore how we can help you achieve your goals in hospitality.

Working over Christmas presents a unique opportunity to enhance your resume and set a strong foundation for 2025. By taking on additional responsibilities during this festive season, you demonstrate your dedication, adaptability, and willingness to go the extra mile. This experience not only showcases your ability to manage time effectively and work under pressure but also highlights your commitment to professional growth. Embracing this opportunity can provide valuable skills and experiences that will make you stand out to future employers, giving your career a significant boost as you enter the new year.

Start Early: Many employers begin hiring for the Christmas period well in advance. Start your job search early to increase your chances of finding a position.
Update Your Resume: Ensure your resume is up-to-date with your latest work experience, skills, and any relevant volunteering activities. A well-written resume can make a significant difference in landing a job (more info).
Highlight Flexibility: Employers value flexibility during the holiday season. Be open to working various shifts, including evenings, weekends, and public holidays.
Leverage Volunteering Experience: If you have volunteering experience, be sure to include it on your resume. Volunteering is considered as credible as paid work and can make you stand out to hiring managers (more info).
Network: Reach out to your network of friends, family, and acquaintances to see if they know of any job openings. Sometimes, personal connections can lead to job opportunities.
Apply to Multiple Positions: Don’t limit yourself to one job application. Apply to multiple positions to increase your chances of securing employment.
Prepare for Interviews: Practice common interview questions and be ready to explain why you are a good fit for the job. Show enthusiasm and a willingness to work hard during the busy season.

For more information and assistance, contact Tursa Employment and Training. We provide resources and support to help you on your path towards employment.

TURSA Participants Successfully Complete Comprehensive Security Course

TURSA is proud to announce the successful completion of our comprehensive Security Course by a group of dedicated participants. This course, conducted in collaboration with Linked 2, has equipped our participants with essential skills and opened doors to various employment opportunities, including the prestigious Coffs Harbour Bypass project.

Course Highlights

1. Inclusive Training Modules: Our participants received extensive training in several key areas:

Class 1A Security Officer Training: Participants learned to patrol, protect, and guard properties, both static and mobile, and manage crowd control.
Senior First Aid: They gained crucial first aid skills to handle emergencies effectively.
Legal and Procedural Knowledge: Participants understood the legal requirements and procedures for working efficiently within a security team.
WHS and Emergency Response: They learned to apply workplace health and safety measures and emergency response procedures.
Risk Assessment: Participants developed skills to assess and respond to security risks.
Patrol and Monitoring: They mastered the art of patrolling premises and monitoring property to maintain security.
Access Control: Participants learned to screen individuals and manage the entry and exit of persons and vehicles.
Defensive Techniques: Using basic defensive strategies, they were trained to protect themselves and others.
Behaviour Management: Participants learned to manage and control the behaviour of others in various situations.

2. Hands-On Experience: The course included practical training sessions held onsite at No1 Security Protection’s property in Karangi, providing real-world experience in a controlled environment.

3. Employment Opportunities: Upon completion, participants were offered the chance to work on the Coffs Harbour Bypass project, which operates 24/7 with rotating shifts. Additional job opportunities include:

Major events (e.g., Big Bash League, John Farnham concerts)
Commercial cleaning
Pubs and clubs
Private events
Traffic control
Council events

4. Business Placement: TURSA assists with establishing partnerships and referring participants to vacancies, ensuring a smooth transition into the workforce. We collaborated with local security companies and organizations like ETC, which were also invited to send participants along for training.

Success Stories

We had an impressive turnout of 14 participants for this course. Upon completion, all participants secured ongoing employment opportunities. This quick transition into the workforce highlights the effectiveness of our training and the high demand for skilled security professionals.

Partnering for Success

Throughout the course, we engaged with Warrick from Linked 2, our partnering training company, and Julie from No1 Security, one of our valued employer partnerships. Their support and collaboration were instrumental in the success of this program.

We are thrilled to see our participants embark on their new careers in the security industry. With TURSA and their collaboration partners expert training and support, their future in security is bright!

Workforce Australia is the Australian Government’s employment services program, designed to connect job seekers with opportunities and provide businesses with the tools they need to build strong teams. At its core, Workforce Australia aims to strengthen the national workforce by empowering individuals and supporting employers, contributing to a more resilient and productive economy.

Participation in Workforce Australia varies depending on individual circumstances. For those receiving government benefits, such as the JobSeeker Payment, involvement is often mandatory. These individuals must meet specific mutual obligations, like attending appointments, applying for jobs, or engaging in training, to maintain their eligibility. For others, the program is voluntary, offering support to anyone seeking to improve their employment prospects or re-enter the workforce.

How Does Workforce Australia Work?

Workforce Australia combines digital tools and personalised support to assist both job seekers and employers. Here’s how it works.

For Job Seekers:

Getting Started: Register on the Workforce Australia website or app to create a profile tailored to your skills and career goals.
Support Options: Access a variety of services, including resume-building tools, job search assistance, and career advice. If you need extra help, you might be referred to a local service provider such as TURSA for in-person support.
Meeting Requirements: If you receive government payments, you may need to meet certain obligations, like applying for jobs, completing training, or participating in community activities.
Training Opportunities: Workforce Australia offers courses and programs to help you gain new skills and boost your job prospects.

For Employers:

Finding Candidates: Workforce Australia connects businesses with qualified job seekers using job-matching services.
Financial Support: Employers can access wage subsidies and other incentives to help with hiring and training.
Building Teams: Assistance is available for creating training programs and upskilling current employees.

How TURSA Employment and Training Supports Workforce Australia

Tursa Employment and Training provides a person-centred approach to Workforce Australia services, ensuring job seekers are fully supported in preparing for sustainable employment. With a focus on personalised guidance, TURSA works closely with each individual to create a pathway to success.

Tailored Support to Meet Your Goals

Dedicated Employment Adviser: Every job seeker is matched with an Employment Adviser who understands their unique needs and objectives. From identifying the ideal job to developing skills for the chosen industry, TURSA offers step-by-step support.
Creating a Personalised Plan: TURSA collaborates with you to design a tailored employment plan that aligns with your career goals and personal circumstances.

Getting You Workforce Ready

Skills Development: TURSA provides access to training, workshops, and education to prepare you for your chosen industry.
Practical Job Search Assistance: Resume writing, interview coaching, and access to on-site computer facilities are just some of the tools available to help you actively seek work.

Ongoing Support for Long-Term Success

On-the-Job Support: Once you secure employment, TURSA offers workplace modifications and assistance for up to 26 weeks or more to ensure a smooth transition.
Community and Relocation Support: If needed, TURSA can connect you with additional community services or provide relocation assistance for employment opportunities.

By focusing on your strengths, abilities, and goals, TURSA’s person-centred model ensures you are fully equipped for success. With accessible physical locations, face-to-face appointments, and a comprehensive participant portal, TURSA supports you every step of the way on your journey to meaningful and sustainable employment.

Download our Workforce Australia Welcome to TURSA Booklet HERE

Ready to Take the Next Step?

Workforce Australia plays a crucial role in supporting job seekers and employers across the country. By offering personalised assistance, training opportunities, and digital tools, it empowers individuals to secure meaningful employment while helping businesses build skilled teams.

Tursa Employment and Training enhances these services with its tailored, person-centred approach, ensuring you receive the guidance and resources needed to achieve your career goals. Whether you’re looking to re-enter the workforce, upskill, or find the right candidate for your business, TURSA is here to support you every step of the way.

Get started on your journey to sustainable employment today by contacting TURSA to learn more about how Workforce Australia can work for you.

International Day of People with Disability (IDPwD)

The Importance of Strong Partnerships with Employers

Creating Sustainable and Inclusive Employment

One of the critical factors in achieving sustainable and inclusive employment for people with disabilities is the establishment of strong partnerships with employers. These partnerships are crucial for several reasons:

Understanding and Awareness: Employers who partner with disability organisations gain a better understanding of the challenges faced by people with disabilities. This awareness helps in creating a more inclusive workplace culture.
Customised Support: Strong partnerships enable employers to provide tailored support and accommodations that meet the specific needs of employees with disabilities. This can include adaptive technologies, flexible work arrangements, and accessible workspaces.
Talent Utilisation: People with disabilities bring unique skills and perspectives to the workplace. Employers can tap into a diverse talent pool by fostering inclusive employment practices and enhancing organisational creativity and innovation.
Legal and Ethical Compliance: Collaborating with disability advocacy groups ensures employers comply with legal requirements and ethical standards for disability inclusion. This not only protects the rights of employees but also enhances the company’s reputation.
Economic Benefits: Inclusive employment practices can increase employee satisfaction, reduce turnover, and improve productivity. These factors contribute to the overall economic success of the organisation.

TURSA Lismore

TURSA is celebrating the International Day of Persons with Disabilities (IDPwD) across their footprint with a vibrant display of unity and inclusion. At Beach and Bush Distributors, participants Martine Bray (orange shirt) and Myles Redden (black shirt), both current employees, were joined by their manager Phillip.

Together, they highlighted the significance of inclusion and recognition in their workplace, showcasing how they have been empowered to become active contributors. This celebration underscores TURSA’s commitment to fostering an inclusive environment where everyone is valued and allowed to thrive.

Find our more about Beach and Bush Distributors at their website:

beachandbush.net.au

TURSA Murwillumbah

Jordan, the Warehouse Manager at Mask Co in Murwillumbah, plays a pivotal role in fostering a positive and inclusive work environment. Mask Co, known for its premium fragrances and eco-friendly products, benefits greatly from Jordan’s leadership.

He has created a welcoming and happy atmosphere that not only boosts team morale but also supports TURSA and its disability participants.

Jordan ensures that these participants are given ample opportunities to grow and advance within the company, demonstrating Mask Co’s commitment to inclusivity and community support

His efforts have made a significant impact, providing a supportive space where everyone can thrive.

Find out more at their website:

https://.www.MaskCo.com

Murray, the manager at Murwillumbah Motor Inn, is dedicated to creating an inclusive and supportive environment for all employees.

The Motor Inn, known for its comfortable accommodations and friendly service, has become a key partner with TURSA in providing training and employment opportunities for their clients.

Murray ensures that the entire team is involved in training new clients, helping them learn the ropes and integrate smoothly into the workplace. He is particularly mindful of any barriers they may face and works diligently to find effective solutions that cater to their needs.

This commitment not only enhances the skills and confidence of TURSA participants but also enriches the workplace culture at Murwillumbah Motor Inn

Find out more at their website of book some accommodation:

https://www.mminn.com.au

Celebrating Diversity and Inclusion

International Day of People with Disability (IDPwD) is a United Nations-sanctioned day celebrated on December 3rd each year. This day aims to promote an understanding of disability issues and mobilise support for the dignity, rights, and well-being of persons with disabilities. It is a day to celebrate the achievements and contributions of people with disabilities and to advocate for their full inclusion in all aspects of society.

TURSA and Our Commitment to Disability Employment Services

Empowering Our Community

At TURSA, we are dedicated to providing exceptional Disability Employment Services that prioritise the needs and goals of our participants. Our strong connection with the local community and employers allows us to create meaningful employment opportunities for people with disabilities. Here’s how we make a difference:

Participant-Centred Approach: We put the needs and goals of our participants above all else, ensuring they receive the best possible service outcomes. Our tailored support plans are designed to help individuals achieve their career aspirations.
Community and Employment Connection: Our deep-rooted connections within the local community and with employers enable us to match participants with suitable job opportunities. We work closely with employers to foster inclusive workplaces that benefit everyone.
Comprehensive Support: From job search assistance to workplace accommodations, we provide comprehensive support to ensure our participants succeed. Our services are designed to empower individuals and promote long-term employment success.

Every Day is Important at TURSA

Ongoing Commitment to Support

While International Day of People with Disability (IDPwD) is a significant occasion, at TURSA, we believe that every day is just as crucial for our participants and their support. We are committed to providing continuous assistance and fostering an inclusive environment every single day of the year. Our dedication to our participants’ success and well-being is unwavering, ensuring they have the resources and opportunities to thrive.

On this International Day of People with Disability, let us recognise the importance of strong partnerships between employers and disability organisations. By working together, we can create a more inclusive and supportive environment that enables people with disabilities to thrive in their careers and contribute meaningfully to society. Together, we can build a future where everyone has the opportunity to achieve their full potential. At TURSA, we are proud to be part of this journey, empowering our community through dedicated Disability Employment Services daily. Read more about TURSA success stories here: https://www.tursa.com.au/articles/

World Diabetes Day: Empowering Employment for People with Diabetes

World Diabetes Day is a global event dedicated to raising awareness about diabetes and its impact on millions of people worldwide. This year, we focus on the challenges faced by individuals with diabetes in the workplace and how organisations like TURSA are making a difference by providing support, awareness and resources to help them thrive in their careers.

Challenges in Employment

People with diabetes often encounter unique and practical challenges in the workplace, including:

Privacy Concerns: The decision to share information about diabetes rests completely with the person managing the disease. If they are comfortable sharing that information, the following information can help inform and create more supportive networks for them.
Health Management: Managing diabetes requires regular monitoring of blood sugar levels, taking medication, and adhering to a specific diet. This can be particularly challenging during long meetings, travel, or when work schedules are unpredictable.
Hypoglycemia and Hyperglycemia: Sudden drops or spikes in blood sugar levels can affect concentration, energy levels, and overall performance. Employees may need to take immediate action, such as eating a snack or taking insulin, which can interrupt their workflow.
Access to Medical Supplies: Ensuring that employees have easy access to their medical supplies, such as insulin, glucose meters, and snacks, is crucial. Lack of access can lead to serious health risks.
Stress Management: High-stress environments can exacerbate diabetes symptoms. Stress can affect blood sugar levels and overall health, making it essential for employees to have strategies to manage stress effectively.
Stigma and Discrimination: Misunderstandings about diabetes can lead to stigma and discrimination. Employees might face misconceptions about their ability to perform tasks or require frequent breaks, impacting their career progression and workplace relationships.

Workplace Modifications

Creating a supportive work environment is crucial for employees with diabetes. Here are some suggestions that can help improve the workplace for everyone:

Flexible Work Hours: Allowing flexible schedules can help employees manage their medical appointments and blood sugar levels more effectively. This flexibility can also benefit other employees who may have different personal needs.
Designated Break Areas: Providing spaces where employees can take breaks to check their blood sugar or have a snack can help them maintain their health. These areas can also serve as quiet zones for any employee needing a moment of respite.
Healthy Snack Options: Stocking the office with healthy snack options can support employees with diabetes in managing their blood sugar levels. This can promote overall wellness and healthy eating habits among all staff.
Education and Awareness: Conducting training sessions to educate staff about diabetes can reduce stigma and foster a more inclusive workplace. This awareness can also improve empathy and support among colleagues.
Emergency Protocols: Establishing clear protocols for handling diabetes-related emergencies can ensure that all employees know how to respond appropriately. This can enhance the safety and well-being of everyone in the workplace.

How TURSA Can Assist

TURSA is committed to assisting individuals with diabetes in overcoming employment barriers and achieving fulfilling careers. Here’s how we can help:

Privacy First. It is our participants decision at every step if they want to divulge they are managing diabetes with their employer. We value their privacy and work with them to assist based on their preference.
Personalised Support: Our team offers tailored support to understand each individual’s unique needs and challenges, providing guidance on managing diabetes in the workplace.
Job Placement Services: We work with employers to find suitable job opportunities that accommodate the needs of people with diabetes.
Workplace Advocacy: TURSA advocates for necessary workplace modifications and educates employers on creating a supportive environment for employees with diabetes.
Ongoing Assistance: We provide continuous support to ensure that individuals with diabetes can maintain their employment and manage their health effectively.

Not only on World Diabetes Day, but every day, let’s recognise the importance of supporting individuals with diabetes in the workplace. By addressing the challenges, they face and implementing necessary modifications, we can create a more inclusive and empowering work environment. TURSA is here to help every step of the way, ensuring that people with diabetes can enjoy rewarding and successful careers.

For more information on how TURSA can assist you or your organization, please contact us today. Together, we can make a difference.

Looking for work? –Contact us Today!

Preparing for a job interview involves more than just practising your answers. Knowing what to bring to a job interview is equally important to ensure you leave a strong, professional impression. Having the right items on hand not only helps you stay organised but also shows potential employers that you are well-prepared and serious about the opportunity.

Essential Documents

Having the right documents with you can set the tone for a smooth and organised interview. Here’s a list of must-have items:

Copies of Your Resume

Even if you’ve already submitted your resume, bringing several printed copies is a smart move. The interviewer might not have one on hand, or there may be additional people attending the interview. Having a few extras ensures you are prepared for any scenario.

Portfolio or Work Samples (if applicable)

For roles that require showcasing your work—such as in creative, technical, or trade industries—bringing a portfolio or relevant work samples can give the interviewer a deeper understanding of your skills and experience.

Cover Letter (if requested)

Some employers may ask for a cover letter to accompany your application. It’s always a good idea to have a printed copy ready, even if it hasn’t been explicitly requested, as it shows professionalism and thoroughness.

Reference List

While some interviews may not immediately ask for references, having a printed list of professional contacts who can vouch for your abilities can be valuable. If the employer wants to check your references quickly, you’ll be ready to provide them on the spot.

Photo ID

A photo ID, such as a driver’s licence or passport, may be required for building access or identity verification. Some companies may need to confirm your identity before the interview or when processing documents, so having this handy is important.

Work Authorisation Documents

If you’re a non-citizen or require special work authorisation, bring any relevant documentation, such as a visa or work permit. Employers may need to confirm that you’re eligible to work, especially if you’re a successful candidate.

Having these documents ready not only prevents unnecessary delays but also showcases your preparedness and professionalism.

Personal Items to Enhance Comfort

Staying comfortable and focused during an interview is key to performing well. Bringing a few personal items can help you feel more at ease and ensure you’re prepared for minor inconveniences.

Water Bottle

A small water bottle can help keep you hydrated and alert, especially if you’re nervous. Take small sips before the interview to stay refreshed, but ensure it’s put away before the actual meeting starts.

Breath Mints or Gum

Fresh breath is always a good idea before meeting someone new. Breath mints can be helpful, but avoid chewing gum during the interview, as it can appear unprofessional.

Tissues

Carrying a few tissues is practical in case of an unexpected sneeze or spill. They’re small and easy to keep with you, but can be incredibly useful in maintaining your comfort and professionalism.

These small personal items may seem minor, but they contribute to your overall comfort and ability to focus during the interview.

A Positive Attitude and Confidence

While not a physical item, your attitude is one of the most important things you can bring to a job interview. How you present yourself emotionally can have a lasting impact.

A Smile and Confidence

Walking into the interview with a positive attitude, confidence, and a genuine smile can set the right tone. Confidence shows that you believe in your abilities, while a friendly and open demeanour makes you approachable and memorable.

Body Language Matters

Non-verbal cues, such as maintaining eye contact, sitting up straight, and offering a firm handshake, can communicate confidence and enthusiasm. Positive body language reinforces your verbal responses, showing that you’re engaged and focused.

Bringing a positive attitude and confidence helps to create a strong first impression and can make a significant difference in how the interviewer perceives you.

Final Preparation

Being prepared for a job interview goes beyond practising your answers. Knowing what to bring to a job interview ensures you’re fully equipped to handle anything that comes your way and leaves a professional impression. From essential documents and practical items to the right attitude, each element plays a role in how you present yourself to a potential employer.

By making a checklist and preparing ahead of time, you reduce the risk of forgetting something important, boosting your confidence as you walk into the interview ready to land that job.

Need further assistance with your job search?

At Tursa Employment and Training, we provide tailored support to help you succeed in your employment journey. Whether you need help preparing for interviews, building your resume, or finding the right opportunities, our team is here to guide you every step of the way.

Contact us today to get started!

At TURSA, we understand that mental health is crucial for overall well-being. We know that accessing these vital services can be challenging, especially in regional areas. That’s why we’ve teamed up with Relationships Australia NSW on a pilot program to bring you the Pathways to Wellness Program, ensuring our participants receive the support they need.

The Pathways to Wellness Program is a pilot program in selected TURSA sites and aims to address this challenge by offering support when local services are limited. This program can be used in conjunction with any existing services you may already be utilising. Stay tuned for further updates.

Benefits for Participants

The Pathways to Wellness program, delivered by our trusted partner Relationships Australia NSW, offers confidential and free support services. Through this program, participants can experience:

Improved Mental Health: Effectively manage and reduce symptoms of anxiety, depression, and stress, leading to an enhanced quality of life.
Personal Growth: Gain deeper self-understanding, enhance behaviour patterns, and cultivate stronger communication and listening skills.
Enhanced Coping Strategies: Develop effective strategies for managing stress, anxiety, and navigating significant life changes.
Better Relationships: Acquire practical skills to nurture and improve personal relationships. The Importance of Our Partnership Our collaboration with Relationships Australia NSW is crucial to ensuring participants receive high-quality, specialized support.

Take the First Step Towards Wellness Contact your nearest TURSA Employment Adviser today to learn more about the Pathways to Wellness Program and how it can support you on your journey to improved mental health and well-being.

Positive Performance Management for Staff

A Guide for SMEs and Larger Corporations

Effective performance management is crucial for ensuring that staff feel engaged, valued, and productive. This guide provides practical strategies for businesses of all sizes, from SMEs to larger corporations, to implement positive performance management practices.

Seven (7) Suggested Steps:

Set Clear Objectives

Establishing clear, high-level objectives that align with your organisation’s broader goals is the foundation of effective performance management.

These objectives should focus on moving the business forward and guiding individual employee performance. See resources at bottom of page.

Continuous Feedback and Development

Regular feedback helps employees understand their performance and areas for improvement.

Implementing a system of continuous feedback, rather than relying solely on annual reviews, can significantly enhance employee engagement and development. See resources at bottom of page.

Employee Recognition and Rewards

Recognising and rewarding achievements is essential for maintaining motivation and morale.

Develop a structured recognition program that acknowledges both individual and team accomplishments. See resources at bottom of page.

Performance Reviews and Assessments

Conduct regular performance reviews to assess progress towards goals and provide constructive feedback.

These reviews should be seen as opportunities for growth and development rather than mere evaluations. See resources at bottom of page.

Coaching and Mentoring

Effective coaching and mentoring can help employees develop their skills and advance their careers.

Encourage managers to take an active role in coaching their team members. See resources at bottom of page.

Aligning Individual Goals with Business Priorities

Ensure that individual goals are aligned with the overall business priorities.

This alignment helps employees see the bigger picture and understand how their work contributes to the organization’s success. See resources at bottom of page.

Differentiating Compensation

Differentiate compensation based on performance levels to reward high achievers and motivate others to improve.

This approach can help retain top talent and drive overall performance.

The importance when using this method is to ensure all parties feel that they are working from the same benchmark. See resources at bottom of page.

Additional Resources and Templates

By embracing these strategies, businesses can create a positive performance management system that engages, values, and motivates their staff, leading to increased productivity and overall success.

A Workplace Guide for Employers

In today’s diverse and dynamic work environment, creating an inclusive and accessible workplace is a legal obligation and also a strategic advantage. By fostering a culture of inclusivity, you can unlock the full potential of your workforce, drive innovation, and enhance your company’s reputation. This guide will help you understand the benefits of an inclusive workplace, provide simple steps for implementation, and highlight the importance of partnering with job service providers who support employers and job seekers.

Benefits of an Inclusive and Accessible Workplace

Enhanced Innovation and Creativity: Diverse teams bring different perspectives and ideas, leading to more creative solutions and innovative products. Read more – intrapreneurnation.com/innovation.
Improved Employee Morale and Retention: Inclusive workplaces lead to higher job satisfaction and lower turnover rates as employees feel valued and respected. Read more – leapin.com.au/resources.
Broader Talent Pool: Accessibility and inclusivity open the door to a wider range of candidates, helping you find the best talent. Learn more about our disability service: TURSA can help with this.
Increased Market Reach: Understanding and catering to diverse customer needs can expand your market reach and improve customer satisfaction.
Legal Compliance: Adhering to accessibility and inclusion laws helps avoid legal issues and fosters a fair workplace environment.

Steps to Implement Inclusivity and Accessibility

Assess Your Current Practices
- Use this guide from humanrights.gov.au to conduct an accessibility audit of your workplace. Evaluate physical spaces, digital resources, and company policies.
- Use tools like the Designing an accessible workplace – Australian Disability Network at australiandisabilitynetwork.org.au for guidance on assessing digital and physical accessibility.
Develop Inclusive Policies
- Create or update your Equal Opportunity Employment (EOE) and anti-discrimination policies with an EEO Template. employmenthero.com/resources
- Implement guidelines for accommodating employees with disabilities. Refer to https://humanrights.gov.au/ Australian Human Rights Commission’s resources for detailed guidance.
Provide Training and Awareness
- Offer regular training on diversity, equity, and inclusion (DEI) to all employees.
- Utilize resources such as the dewr.gov.au/career-revive/resources/inclusive-recruitment-toolkit Australian Government’s Diversity and Inclusion Toolkit to raise awareness about unconscious biases and promote DEI practices.
Enhance Accessibility
- Ensure physical spaces are accessible, including ramps, elevators, and restrooms. Follow the Disability Discrimination Act (DDA) Accessibility Guidelines for compliance.
- Optimize your digital content for screen readers and other assistive technologies. Use the Web Content Accessibility Guidelines (WCAG) 2.1 to ensure your website and digital resources are accessible.

Helpful Links and Templates

Access-and-inclusion-checklist-for-businesses PDF download
Accessibility Toolkit – Australian Network on Disability
https://www.digital.nsw.gov.au/article/wcag-22-finally-here-heres-what-you-need-to-know
Inclusive Policy Template – Australian Government
Disability Discrimination Act
https://humanrights.gov.au/our-work/disability-rights/disability-standards
(DDA) Accessibility Guidelines PDF download
Diversity and Inclusion Toolkit – Australian Government
https://humanrights.gov.au/our-work/employers/toolkits-guidelines-and-other-resources
Web Content Accessibility Guidelines (WCAG) 2.1
https://www.w3.org/WAI/WCAG21/quickref/
Employ outside the box-_disability PDF download – Australian Chamber of Commerce and Industry Resource

Partnering with TURSA for Success

To truly excel in creating an inclusive and accessible workplace, partnering with a job service provider like TURSA can make a significant difference. TURSA specialises in:

Recruitment and Placement: TURSA connects you with a diverse pool of candidates and provides expert guidance on inclusive hiring practices.
Training and Resources: They offer comprehensive training programs and resources to help you implement and sustain effective inclusivity practices.
Customised Support: TURSA tailors their services to meet your specific needs, offering ongoing support and practical solutions to ensure both employer and employee success.

By working with TURSA, you gain access to a partner that understands the intricacies of fostering inclusivity and accessibility. Their expertise can help you achieve sustainable employment solutions, drive business growth, and create a workplace where everyone thrives.

Partner with TURSA Today

Creating Equitable and Dynamic Workforces for Tomorrow

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The information provided here is general in nature only and does not constitute business financial or legal advice. The information has been prepared without taking into account your business objectives, financial situation or needs. Before acting on any of this information, you should consider the appropriateness of the information having regard to your business objectives, financial/legal situation and needs.

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