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More Than Jobs: Songline Bush Café offers Inclusion

Inclusive employment is real when it feels like belonging.

Jess (Manager) shares what it’s like opening and operating a cafe where staff are supported, encouraged and given the space they need to thrive.

Songlines Bush Cafe logo

“I feel at home when I come to work.” — Heidi (Participant)

At Songline Bush Café, Heidi’s day starts with preparation — opening up, getting everything ready, and setting high standards before service begins.
 
“It’s not something that I dread doing. It’s something I’m happy to go and do every day.”

“I do the prep work, open up, start everything, do cleaning, make sure everything’s ready for the day.”

Heidi -Participant

Creativity in the kitchen — and connection to culture

For Heidi, the best part of working at Songline Bush Café is the kitchen — being creative, contributing, and working in a place that reflects her culture and community.

“I like all the cooking most… being able to be creative in the kitchen.”
“I’m Aboriginal, so working with my own culture as well.”

 
Songline Bush Cafe Corindi Beach

“I love waking up and knowing that I get to come here, be around my people and work at Songline.”

Heidi -Participant

Getting ready to return to work

After time away from employment, Heidi describes losing motivation — something many people experience.
Returning to work at Songline helped her rebuild routine, confidence, and momentum.

“It helped me get ready to be back at work… I kind of lost motivation, but it definitely helped me get that back.”

“It definitely helped me get that back.”

Heidi - Participant

The support behind the opportunity

Heidi’s role at Songline Bush Café came from being connected to the right opportunity at the right time — and then being supported to settle back into work. “I just got a call saying there was a job opportunity open. I said yep, I’ll take it.”
  • Connecting participants to local job opportunities
  • Supporting the transition back into work
  • Working with employers like Songline Bush Café
  • Ongoing support focused on sustainable employment

Heidi’s advice to others

Heidi’s message is practical and honest — take opportunities where you can, keep moving forward, and build confidence. “Try to find any opportunity you can, even if it’s volunteering.” “Gain confidence in yourself — employers notice when you’ve got something going on in your life.”

Goals in motion

With work at Songline back in place, Heidi is focusing on her goals — including licensing, saving, and exploring further training in cooking or baking. “I’m actually getting a lot of my goals done.”

Songline Bush Café shows how inclusive employment can work when employers are supported to build strong, respectful workplaces.

If you’re an employer and want to explore inclusive employment, TURSA can help you understand options and support sustainable outcomes.

Heidi’s story shows it’s possible to return to work, rebuild motivation, and feel a sense of belonging.

If you’re looking for support to find the right opportunity and stay supported once you start, TURSA can help.

Want to learn more about TURSA?

Whether you’re an employer looking to build an inclusive workplace,or a participant looking for the right opportunity, TURSA is here to support you.

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person holding a notepad with 2026 printed on it and the image says Top Entry Level Jobs

Top Entry Level Jobs in 2026 and How TURSA Helps You Get Them

Starting out in the workforce or changing careers can feel overwhelming — but the good news is that Australia continues to experience strong demand for entry‑level workers across multiple growing industries. Many of these jobs do not require formal qualifications, making them perfect for people who want to gain experience, earn an income, build confidence and start a long‑term career path.

Below are the top entry‑level opportunities for 2026 — and how TURSA helps you take the next step.

Office and Administration Roles

(Junior Receptionist • Office Assistant • Project Administrator)

Office support roles continue to grow, with businesses across Australia looking for dependable entry‑level workers. In 2026, roles such as junior receptionists, admin assistants and project support staff remain in high demand.

What employers are looking for:

  • A friendly attitude
  • Strong manners
  • Willingness to learn
  • Basic computer confidence

You don’t need experience — just the ability to communicate well and stay organised. Employers are often happy to train the right person.

Data Entry & Customer Service Jobs

(Data Entry Clerk • Call Centre Operator • Customer Service Assistant)

Many Australian companies are hiring entry‑level staff to support data accuracy and customer interactions. These roles focus on attention to detail, clear communication and basic computer skills, not previous job experience.

Why this path is great:

  • Opportunity to work in an office or from home
  • Routine‑focused tasks
  • A perfect starting point for admin, finance or HR careers

If you’re comfortable using a computer and enjoy structured tasks, data entry could be your gateway into the workforce.

Retail & Hospitality Roles

(Retail Assistant • Cashier • Barista • Food Service Worker)

Retail and hospitality remain among the fastest‑hiring sectors, especially in high‑traffic and tourist regions. These environments are ideal for people who enjoy customer interaction, teamwork and energetic workplaces.

Your life experience counts:

  • Helping family businesses
  • Volunteering at events
  • Coaching or sports club involvement

All of these demonstrate customer service, teamwork and reliability — skills highly valued in these industries.

Care & Support Sector

(Aged Care Assistant • Disability Support Worker • Personal Care Attendant)

Australia’s care workforce continues to expand rapidly due to an ageing population and increased community support needs. Through 2026, aged care and disability support remain among the strongest employment growth areas.

Perfect for people who are:

  • Patient
  • Compassionate
  • Good listeners
  • Comfortable helping others

This work is meaningful, stable and offers long‑term career pathways.

  • https://www.gen-agedcaredata.gov.au/topics/aged-care-workforce
  • https://www.aihw.gov.au/reports/australias-welfare/aged-care
  • https://www.health.gov.au/sites/default/files/2026-01/foi-26-2199-aged-care-workforce_0.pdf
  • https://www.agedcaremadeeasy.com.au/australias-aged-care-workforce-crisis-challenges-and-whats-being-done/

Trade Assistants & Entry‑Level Construction

(Labourer • Construction Assistant • Trainee Plant Operator)

With Australia investing in major infrastructure, construction continues to offer opportunities for beginners. These roles suit people who enjoy practical tasks, teamwork and working outdoors.

Why it’s a great start:

  • On‑the‑job training
  • Hands‑on skill development
  • Pathway into apprenticeships
  • Highly transferable skills

If you like working with your hands and being active, this is a strong entry point.

Training pathways – /Training/

How TURSA Helps You Step Into These Jobs

TURSA supports you at every stage of your job search — whether you’re entering the workforce for the first time or starting fresh in a new industry.

We help you:

  • Identify which entry‑level jobs match your strengths
  • Build a professional résumé and apply with confidence
  • Access training to boost your job readiness
  • Connect with employers who are actively hiring
  • Prepare for your first day and settle into your new role

You don’t have to do this alone.
At TURSA, we guide you toward real opportunities and long‑term employment success.

Talk to TURSA today!

Partner With TURSA – Supporting Your Business, Strengthening Our Community

Hiring the right people is critical to the success of any local business. At Tursa Employment & Training, we work in partnership with employers to make recruitment simpler, more affordable, and more sustainable — while creating positive outcomes for people and communities.
Whether you need one reliable team member or are planning future workforce growth, TURSA offers fully funded (free), tailored recruitment and ongoing support designed to deliver long‑term success for both employers and employees.

Ready to find the right staff without the stress?

Speak with our local employer team or register your vacancy today.

✅ Free recruitment support
✅ Wage subsidies where eligible
✅ Ongoing post‑placement assistance

List a Vacancy
Contact a Local Team Member

Why Local Businesses Choose TURSA

Access to Job‑Ready Candidates

TURSA works with job seekers across a range of backgrounds, including people with disability, young people, and individuals returning to the workforce. Candidates are supported with job‑readiness preparation, training, and coaching before being referred to employers — so you meet people who are prepared, motivated, and ready to work.
What this means for your business:
  • Less time screening unsuitable applicants
  • Candidates aligned to your role and workplace
  • Stronger starts from day one

Who We Work With

TURSA partners with local businesses across a wide range of industries, including:
  • Small and medium businesses
  • Retail, hospitality, and tourism
  • Trades and construction
  • Office and administration roles
  • Community services and care sectors
Whether you’re hiring your first employee or expanding an established team, we tailor our support to suit your business size, industry, and local labour market.

Tailored Recruitment – Not One‑Size‑Fits‑All

We take time to understand your business, team culture, and role requirements. Our consultants carefully match candidates based on skills, strengths, goals, and workplace fit — not just availability.
What this means for your business:
  • Better long‑term fit
  • Improved retention
  • Reduced hiring risk

What Makes TURSA Different

  • We take time to understand your business, not just the vacancy 
  • Candidates are supported and prepared before they start 
  • We manage wage subsidies and support processes for you 
  • Ongoing post‑placement support reduces turnover 
  • Our focus is long‑term employment success, not short‑term placements

Financial Incentives & Practical Support for Employers

Wage Subsidies for Eligible Hires

Eligible hires may attract Australian Government wage subsidies, helping offset the cost of onboarding and training new staff. TURSA manages the paperwork and payment process, making it easy for employers to access available incentives.
What this means for your business:
  • Lower upfront hiring costs
  • Reduced financial risk
  • Support during training periods

Training & Skills Development Support

Where needed, TURSA can assist with pre‑employment or on‑the‑job training, helping new employees build confidence and capability in their role.
What this means for your business:
  • Employees reach productivity faster
  • Less pressure on internal training resources

Workplace Modifications & Accessibility Support

If workplace adjustments are required, TURSA can assist with identifying suitable modifications and accessing relevant government funding, including support through JobAccess where applicable.
What this means for your business:
  • Practical guidance
  • No added complexity
  • Support to create an inclusive workplace

An Ongoing Employment Partnership

More Than Recruitment — A True Employment Partner. We don’t just place people into jobs and walk away. TURSA works alongside employers before, during, and after hiring to ensure the placement works for everyone.

Post‑Placement Support for Employers and Employees

Our support doesn’t stop once someone starts work. TURSA provides ongoing assistance to both the employer and employee for at least 26 weeks, helping address any challenges early and supporting long‑term success.
What this means for your business:
  • Faster resolution of small issues
  • Reduced management stress
  • Improved staff retention

Reliable, Committed and Supported Employees

When people are well‑matched to the right role and supported properly, they become loyal, productive team members who contribute positively to workplace culture and customer relationships.
What this means for your business:
  • Stable teams
  • Strong morale
  • Consistent performance

Positive Outcomes for Your Business and Community

Partnering with TURSA allows your business to:
  • Strengthen workforce diversity and inclusion
  • Demonstrate social responsibility
  • Support local employment and economic growth
  • Build a positive reputation with customers, staff, and the community
With your permission, we also celebrate successful employer partnerships and can help share your story through our website and social channels.

A Free Recruitment Service for Employers

TURSA’s recruitment, matching, and post‑placement support services are provided at no cost to employers. Our programs are government‑funded and designed to deliver sustainable employment outcomes for businesses and job seekers alike.

Trusted by Local Employers Local businesses across NSW and Queensland partner with TURSA to build reliable, diverse, and committed teams. Many employers continue to work with us year after year because they value the support, simplicity, and outcomes we deliver.

How to Get Started with TURSA

Partnering with TURSA is simple:
  1. Tell us about your business and staffing needs
  2. We identify and match suitable candidates
  3. Access wage subsidies and support where eligible
  4. Receive ongoing post‑placement support

Let’s Build a Stronger Local Workforce Together

If you’re looking for reliable staff, reduced hiring costs, and a recruitment partner who genuinely invests in your success, TURSA is here to help.

Our employer services are free, personalised, and designed to support long‑term employment outcomes.

Get started today:


– 📞 Speak with your local TURSA employer consultant
– 📝 Register a vacancy with our team
– 🤝 Explore a long‑term partnership with TURSA

List a Vacancy
Contact a Local Team Member

Staying motivated during a long job search can feel overwhelming—but you’re not alone. Many job seekers experience cycles of hope, frustration, and doubt. The good news? With a few simple strategies and the right support, you can stay focused, confident, and ready for the right opportunity when it arrives.

Understand the Emotional Stages of Job Searching

Job seekers often experience predictable phases: initial optimism, frustration, self‑doubt, and eventually renewed determination. Understanding these emotions can help you recognise that what you’re feeling is completely normal—not a sign of failure.

Research in psychology highlights that acknowledging emotions helps reduce stress and increases resilience during periods of unemployment (Source: Careerday Blog – The Psychology of Job Searching).

Why this matters:
Recognising emotional patterns allows you to step back, reset, and refocus—rather than feeling stuck or discouraged.

Helpful resource:

  • The Psychology of Job Searching: Maintaining Motivation and Mental Health | Careerday Blog
    https://careerday.com/blog/the-psychology-of-job-searching

Create a Simple, Sustainable Routine

Maintaining structure is proven to improve mental wellbeing during unemployment. Setting regular “job search hours,” creating a dedicated workspace, and giving yourself achievable daily goals helps the process feel organised instead of overwhelming.

A consistent routine helps you:

  • Maintain momentum
  • Reduce stress
  • Avoid burnout
  • Build healthy job‑search habits

Learn how TURSA supports job seekers with structure and personalised job search guidance:

laptop showing image of jobsearch

Create a Simple, Sustainable Routine

Maintaining structure is proven to improve mental wellbeing during unemployment. Setting regular “job search hours,” creating a dedicated workspace, and giving yourself achievable daily goals helps the process feel organised instead of overwhelming.

A consistent routine helps you:

  • Maintain momentum
  • Reduce stress
  • Avoid burnout
  • Build healthy job‑search habits

Learn how TURSA supports job seekers with structure and personalised job search guidance:

Celebrate Small Wins

Long job searches often lack positive reinforcement. Small achievements, sending an application, updating your résumé, making a phone call, help rebuild motivation by offering those “reward moments” your brain needs. Experts recommend tracking and celebrating these small steps to maintain a sense of progress. [hr.linkedin.com]

Every little step counts, and acknowledging them boosts confidence.

Stay Connected and Supported

Talking to others, whether it’s networking conversations, support from friends, or guidance from employment services, increases motivation and reduces feelings of isolation. Experts highlight that connecting with people in industries you’re interested in keeps you energised and opens unexpected opportunities. [hr.linkedin.com]

Reaching out isn’t just practical, it strengthens your emotional resilience too.

Look After Your Mental Wellbeing

Unemployment can take a toll, with surveys showing that many job seekers experience increased stress and emotional strain.
Practising self‑compassion, pacing yourself, and making time for activities that lift your mood can help you stay motivated long‑term. [jobaccess.gov.au]

Remember: A long job search doesn’t reflect your worth. TURSA is here to support you with practical help, confidence building, and personalised guidance whenever you need it.

In Australia, most medium‑to‑large employers use Applicant Tracking Systems (ATS) to screen resumes before a recruiter reads them. Many employers also use AI tools inside these systems to rank candidates. If your resume is hard for software to read, it may never reach a hiring manager.
This Australia‑specific guide explains what an ATS is, how it’s used by Australian employers, and how to write a resume that is easy for both software and people to read.

Quick Summary (If You’re in a Hurry)

  • Use a simple, one‑column layout (no tables, no text boxes).
  • Use standard headings Australian recruiters expect (Summary, Experience, Skills, Education).
  • Match your resume to each job ad using the same skill words (without keyword stuffing).
  • Save your resume as DOCX or a clean PDF exported from Word or Google Docs.
  • Show results using numbers (%, $, time saved, growth).
  • Use Australian spelling (organisation, programme, analyse).

What Is an ATS? (Plain English)

An Applicant Tracking System (ATS) is software employers use to collect resumes, pull out key details (name, skills, work history), and sort candidates. In Australia, ATS platforms are widely used by large employers, government roles, universities, healthcare providers, and companies advertising on SEEK, Indeed, and LinkedIn.
Many ATS platforms now include AI and language tools that check how closely your resume matches the job description.
What the software usually does:
  • Reads your resume and turns it into data (called “parsing”).
  • Looks for skills, job titles, and experience that match the role.
  • Ranks resumes so recruiters can review the best matches first.
Get Past Resume Screening Software ATS picture of laptop on a desk

How ATS Is Used in Australia (What’s Different)

1. Selection Criteria and Capability Language

Australian employers—especially government, health, education, and not‑for‑profit organisations—often use selection criteria or capability frameworks. ATS systems scan resumes for these exact terms.
Simple tip: If a job ad lists capabilities (for example, communication, stakeholder engagement, compliance), include those words in your resume and back them up with short examples.

2. Skills‑Based Screening Is Growing

Australian hiring is moving more towards skills‑based hiring, especially for corporate, tech, marketing, and operations roles. ATS systems place strong weight on:
  • Skills sections
  • Job titles
  • Recent experience
Simple tip: Put your Skills section near the top of your resume.

3. Clean Design Still Matters

Even in 2026, ATS systems used in Australia can struggle with:
  • Tables and columns
  • Text boxes
  • Icons and graphics
  • Canva‑style layouts
A simple Word‑style layout is still the safest option.

The Safest ATS‑Friendly Resume Format (Australia)

Use this structure (clear and familiar to Australian recruiters):
  1. Name + Contact Details
(City/State is enough — do not include full address)
  1. Professional Summary (3–5 short lines)
  2. Key Skills (clear list)
  3. Work Experience (most recent first)
  4. Education
  5. Certifications / Licences (if required)
Formatting rules that work well in Australia:
  • One column only
  • Simple fonts (Calibri, Arial, Helvetica, Times New Roman)
  • Bullet points, not long paragraphs
  • No photos (not required or expected in Australia)
  • No date of birth, marital status, or visa details unless requested

Step‑By‑Step: Make Your Resume ATS‑Friendly (Australia)

Step 1: Copy Key Words From the Job Ad

Open the job ad and highlight:
  • Skills (for example: stakeholder management, WHS, SEO, budgeting)
  • Tools (for example: Salesforce, GA4, Power BI, Microsoft 365)
  • Qualifications or licences (degree, Certificate IV, White Card, etc.)
These are the words the ATS is most likely to scan for.

Step 2: Use Standard Section Headings

ATS software recognises common headings best. Use:
  • Professional Summary
  • Work Experience
  • Skills
  • Education
Avoid creative headings like “My Journey” or “What I Bring”.

Step 3: Write Strong Bullet Points (With Results)

Use this simple formula:
Action + what you did + result
Examples (Australian‑style):
  • Increased website leads by 28% by improving on‑page SEO and content structure.
  • Reduced customer response times by 25% by introducing a new triage process.
  • Supported a $500k project delivery by coordinating suppliers and internal teams.
Numbers make your experience clearer for both ATS software and recruiters.

Step 4: Build a Clear Skills Section

List skills that directly match the job ad.
Example:
  • Stakeholder engagement
  • Project coordination
  • SEO and content optimisation
  • Google Analytics (GA4)
  • CRM systems (Salesforce)
Australian ATS systems often give strong weight to skills and job titles, so keep this section simple and easy to scan.

Step 5: Save the Right File Type

For Australian employers, the safest file formats are:
  • DOCX (Microsoft Word)
  • PDF exported from Word or Google Docs
Avoid scanned PDFs or image‑only files.

Step 6: Do a Quick “Plain Text” Check

Copy your resume text and paste it into Notes or Notepad.
  • If it looks messy or out of order, the ATS may also struggle to read it.

Common Resume Mistakes in Australia (Easy to Avoid)

  • Using two‑column or design‑heavy layouts
  • Including photos or personal details that aren’t required
  • Using US spelling instead of Australian spelling
  • Sending the same resume for every role
  • Ignoring selection criteria or capability wording

Helpful Links (Australia‑Relevant Resources)

These trusted Australian and global resources support the advice on this page:
  • FREE ATS-Friendly Resume Templates
  • SEEK Career Advice (Australia): https://www.seek.com.au/career-advice
  •  
  • Indeed Australia — ATS resume tips: https://au.indeed.com/career-advice/resumes-cover-letters
  • Microsoft Word — ATS‑friendly resume templates: https://word.cloud.microsoft/create/en/ats-templates/
  • Australian Government — APS recruitment guidance: https://www.apsc.gov.au/working-aps/joining-aps/recruitment
  • AI resume screening explained (2025–2026): https://blog.theinterviewguys.com/how-many-companies-are-using-ai-to-review-resumes/
 

FAQ (Australia‑Specific)

Do Australian employers use ATS software?
Yes. ATS systems are widely used across corporate roles, government, universities, healthcare, and large organisations in Australia.
Should I include a photo on my resume in Australia?
No. Photos are not required and are generally avoided in Australian resumes.
Is Word or PDF better for Australian ATS systems?
DOCX is often the safest option. Clean PDFs exported from Word or Google Docs also work well.
Do I need to tailor my resume for every job?
Yes. Even small changes to skills and keywords can improve your ATS match score.
ATS computer showing AI on the screen with it sitting on a table

Optional Internal Links

Maroochy Neighbourhood Centre: Community Caring for Community

❤️ Supporting Our Community for Over 40 Years

The Maroochy Neighbourhood Centre (MNC) provides compassionate, practical support to individuals and families across Maroochydore and the Sunshine Coast. From homelessness outreach and community meals to support services for people experiencing domestic violence, mental health challenges, and hardship, MNC has long been a safe and welcoming place for anyone seeking help.

MNC operates at 2 Fifth Avenue, Cotton Tree, QLD, offering weekly programs, community dinners, case support, and accessible services in an inclusive, non‑judgmental environment.

The Sunny Coast Sleeper 

A Safe Night’s Sleep for Those Who Need It Most

Originally launched as Sleepbus in 2022 following a major fundraising effort by MNC, the service provided private sleep pods inside a converted bus to offer dignity, warmth and safety for people experiencing homelessness.
[jazrealty.com]

Although the national Sleepbus charity wound up in 2025, MNC stepped in to take ownership of the local service, rebranding it as the Sunny Coast Sleeper. With renewed community backing, volunteer support, and the commitment of local partners, the service was relaunched in late 2025.
[sunshineco…ews.com.au], [sunshineco…qld.gov.au]

The Sunny Coast Sleeper now operates:

  • Maroochydore: Friday, Saturday & Sunday nights
  • Nambour: Monday, Tuesday & Wednesday nights (from early 2026)
    [sunshineco…qld.gov.au]

This service provides immediate, life-changing relief—even one night of safe, uninterrupted sleep can transform someone’s mental and physical wellbeing.
[sunshineco…ews.com.au]

TURSA’s Support: Funding That Makes a Real Impact

The relaunch of the Sunny Coast Sleeper has been made possible in part by a grant from TURSA Employment & Training, alongside community donations and philanthropic support.
[sunshineco…ews.com.au]

TURSA’s commitment underscores the critical role employment and community organisations play in strengthening local services, particularly those supporting vulnerable people experiencing homelessness.

🔗 The Power of Collaboration

The success of the Sunny Coast Sleeper reflects what’s possible when service providers, council, volunteers, donors, and community organisations unite around a shared mission.
[sunshineco…qld.gov.au]

Partnerships include:

  • Maroochy Neighbourhood Centre – program leadership, volunteers & community connection
  • Sunshine Coast Council – support for operations and expansion
  • TURSA – essential funding, employment opportunities, training
  • Local service providers – health, care, counselling, meals, referrals
  • Volunteers – the heart of nightly operations, trained and committed
    [sunshineco…ews.com.au]

These collaborations give participants a safe, secure, and supported pathway toward stability—once willing to accept help, there is a network ready to stand with them.

How You Can Help Donate

Every donation helps MNC continue providing vital services such as:

  • The Sunny Coast Sleeper
  • Community meals
  • One Roof Project supports
  • Case management and wrap‑around services

All donations over $2 are tax‑deductible.

Donate Here:

👉  MNC’s donation page.

Blue bus parked maroochy neighbourhood centre sleep bus

Volunteer

MNC and the Sunny Coast Sleeper always welcome new volunteers, including:

Even a few hours can make a profound difference.

staff behind receiption at Maroochy Neighbourhood Centre smiling at the camera

Together, We Build a Stronger, Safer Sunshine Coast

The Maroochy Neighbourhood Centre and its partners show what powerful outcomes arise from collaboration, compassion, and consistent community support. Every person deserves a safe place to rest and a path forward—and together, we can continue to provide both.

Creating an inclusive workplace means giving every person a fair chance to contribute, grow, and feel respected at work. For many employers, the question is practical: how to be inclusive in the workplace while meeting business needs and supporting diverse teams.

An inclusive workplace removes barriers that limit access to jobs, training, and progression. It values difference, supports individual needs, and promotes safe and respectful behaviour at every level of the organisation. Inclusion benefits employees, strengthens teams, and helps businesses build stable, engaged workforces.

What Is an Inclusive Workplace

An inclusive workplace is a work environment where every person has equal access to opportunities, support, and fair treatment. It recognises that people have different backgrounds, abilities, and experiences, and it responds to those differences in practical ways.

In an inclusive workplace, employers remove barriers that limit participation. They provide clear communication, fair policies, and flexible support where needed. Staff feel safe to speak up, ask for help, and contribute to their work without fear of discrimination or exclusion.

Why Inclusion Matters at Work

Inclusion affects how people feel at work and how teams perform. When employees feel respected and supported, they are more likely to stay, contribute, and grow in their roles.

Inclusive workplaces often see:

  • Higher staff retention
  • Better teamwork and communication
  • Stronger trust between workers and leaders
  • Access to a wider talent pool

For employers asking how can a workplace be more inclusive, the answer often starts with understanding that inclusion is not separate from performance. It supports stable teams, reduces turnover, and builds positive relationships within the workplace and the wider community.

10 Strategies to Encourage an Inclusive Workplace

1. Use clear and respectful language

Language shapes how people feel at work. Employers should use plain, respectful words in policies, meetings, and daily communication. Clear language reduces confusion and helps all staff feel included.

2. Create fair recruitment and hiring practices

Inclusive hiring focuses on skills and ability to do the job. Employers can review job ads, interview questions, and selection processes to remove bias and widen access to roles.

3. Offer flexible work options where possible

Flexible hours, part-time roles, or adjusted start times help people balance work with personal needs. Flexibility supports parents, carers, and people managing health or disability.

4. Support people with disabilities at work

Workplaces should provide reasonable adjustments that allow people to perform their roles safely and effectively. This may include modified duties, equipment, or changes to work environments.

5. Provide equal access to training and development

All employees should have access to learning and career growth. Inclusive workplaces ensure training opportunities are shared fairly and communicated clearly.

6. Train leaders in inclusive behaviour

Managers influence workplace culture. Training helps leaders recognise bias, support diverse teams, and respond appropriately to employee needs.

7. Encourage employee feedback and listening

Inclusive workplaces create safe ways for staff to share feedback. Regular check-ins, surveys, or open discussions help employers understand concerns early.

8. Address bias through clear workplace policies

Clear policies set expectations for behaviour. Employers should address discrimination, bullying, and harassment promptly and consistently.

9. Support mental health and wellbeing

Mental health affects participation at work. Inclusive workplaces promote wellbeing through support services, open conversations, and flexible responses to individual needs.

10. Build partnerships with local support services

Working with employment and training organisations helps businesses access support for inclusive hiring. These partnerships provide guidance, resources, and ongoing assistance.

Common Challenges to Workplace Inclusion

Some employers want to build inclusive workplaces but face practical challenges. These barriers often relate to knowledge, resources, or confidence rather than intent.

Common challenges include:

  • Limited understanding of inclusion and support options
  • Uncertainty about legal or workplace obligations
  • Concern about cost or time impact
  • Fear of making mistakes or causing offence

Inclusive workplaces address these challenges through clear information, open discussion, and access to support. Small, informed actions often create meaningful change. Employers do not need to have every answer. They need a willingness to listen, learn, and act where support is available.

Get Support to Build an Inclusive Workplace

Creating an inclusive workplace takes commitment, clear action, and the right support. Employers who work with experienced employment services can build inclusive teams while meeting business needs.

TURSA supports employers to strengthen hiring practices, connect with diverse job seekers, and create workplaces where people can succeed. Support is practical, local, and focused on real outcomes.

To learn more about how TURSA can help your business, speak with a local team member or explore available employer services.

TURSA Partnerships That Protect, Educate and Empower

Explore how TURSA’s Community Grant Program strengthens local communities through powerful partnerships — featuring the standout story of the Coffs Coast Wildlife Sanctuary and its education‑focused conservation work.

Featured Story:  Coffs Coast Wildlife Sanctuary

The partnership between TURSA and the Coffs Coast Wildlife Sanctuary stands out as a shining example of how community grants can transform both people and the environment.

In the featured video, Empowering Education & Conservation, you’ll discover how this collaboration provides real‑world skills, conservation experience, and essential training support for participants. TURSA contributes critical resources — including laptops, TVs, and printers — ensuring learners have the tools they need to succeed in wildlife care, education programs, and conservation‑based skill development. 

Together, TURSA and the Sanctuary are helping participants:

  • Gain hands‑on experience in wildlife care
  • Build transferable job‑ready skills
  • Contribute to meaningful conservation outcomes
  • Engage with a supportive learning environment driven by real purpose

This partnership is not just about employment pathways — it’s about empowering individuals, protecting wildlife, and strengthening the community through education and conservation. 

Coffs Coast Wildlife Sanctuary

 Together, TURSA and the Sanctuary are helping participants:

  • Gain hands‑on experience in wildlife care
  • Build transferable job‑ready skills
  • Contribute to meaningful conservation outcomes
  • Engage with a supportive learning environment driven by real purpose

This partnership is not just about employment pathways — it’s about empowering individuals, protecting wildlife, and strengthening the community through education and conservation. 

TURSA’s Commitment to Community Impact

For more than 30 years, TURSA has invested in building stronger, more inclusive communities. This commitment is embodied in the $1 million Community Grant Program, created to support not‑for‑profit organisations across NSW and QLD that uplift vulnerable people and deliver high‑impact services. 

The program provides grants of up to $30,000 to organisations working in areas such as:

  • Community safety
  • Education and training
  • Housing and stability
  • Health, wellbeing, and social connection
  • Employment pathways
  • Local environmental protection and conservation [facebook.com]

This investment strengthens the capacity of local not‑for‑profits to expand services, innovate, and create long‑term positive impact.

Other Inspiring Grant‑Supported Organisations

While the Coffs Coast Wildlife Sanctuary is the highlight of this feature, TURSA proudly supports a wide range of community organisations:

Hearts of Purple – Safety for At‑Risk Families

A Queensland charity providing personal surveillance equipment to victims of domestic and family violence, offering safety, peace of mind, and life‑saving support. [MORE INFO: click here]

The SHIFT Project – Workplace Safety & Stability for Women

Funding enabled the installation of a tailgate lifter for the organisation’s social enterprise, improving safety and supporting women transitioning from crisis to stability. [MORE INFO: click here]

Meals on Wheels Broadbeach – Essential Meal Support

A new freezer funded through the program now helps meet growing demand and ensures reliable delivery of meals to vulnerable clients.

[MORE INFO: click here]

These stories reflect the broad reach and meaningful outcomes of the TURSA Community Grant Program.

Why These Partnerships Matter

TURSA’s community grants not only strengthen individual organisations — they strengthen the entire social fabric. Through funding, resources, and genuine collaboration, TURSA helps create:

  • Safer communities
  • More accessible training and employment opportunities
  • Expanded community services
  • Greater environmental stewardship
  • Stronger support networks for vulnerable individuals 

This collective impact brings lasting benefits to the regions TURSA serves.

Visit, Experience & Get Involved

The Coffs Coast Wildlife Sanctuary is more than a destination — it’s a place where conservation, education, and community come together. Their team works every day to protect local wildlife, rehabilitate marine animals, and inspire visitors to care for our environment.

We invite you to visit the Sanctuary, enjoy their beautiful property, connect with their incredible animals, and learn firsthand about the meaningful work they do to protect and conserve the unique marine and wildlife species of the Coffs Coast.

Whether you’re discovering the magic of dolphins, meeting penguins, or learning about rehabilitation efforts, your visit directly supports their life‑changing conservation programs. click here

COFFS COAST WILDLIFE SANCTUARY

Are You an Employer? Partner With Us.

If you’re a local employer, you can play a vital role in empowering people in our community. TURSA works closely with organisations like the Coffs Coast Wildlife Sanctuary to provide hands‑on training, skill development, and pathways to meaningful employment. 

By partnering with TURSA, you can:

  • Support local people to build real‑world skills
  • Create job opportunities in conservation, tourism, hospitality, and beyond
  • Strengthen community outcomes through inclusive employment
  • Become part of a network committed to positive local impact

Let’s work together to create employment pathways that change lives and strengthen our region.

Building Community, One Shed at a Time: TURSA and Ballina Men’s Shed

TURSA & Ballina Men’s Shed | Community Grants, Volunteer Support & Inclusive Spaces
When you step into the Ballina Community Men’s Shed today, you’ll find more than timber, tools, and projects—you’ll find a story of resilience, collaboration, and transformation. Moreover, thanks to TURSA’s Community Grant Program and volunteer initiatives, this local hub has evolved into a safer, more inclusive space that strengthens community ties and creates pathways to employment.

From Disaster Recovery to Renewal

The Men’s Shed was hit by the 2022 floods and Cyclone Alfred, leaving its retaining wall foundations compromised and walls unstable. For many members—retirees, veterans, and people seeking connection—the shed is more than a workspace; it’s a lifeline for mental health and social engagement. Consequently, recognising this, TURSA stepped in with a grant to fund critical structural repairs, ensuring the building could continue serving as a safe haven for its 84 members and the broader community.

Creating Accessible Spaces

Beyond repairs, the project focused on inclusivity. Volunteers, guided by experienced tradespeople, installed disability-friendly pathways, built access ramps, and fitted secure sliding doors. As a result, these upgrades mean that people of all abilities can participate fully in shed activities—from woodworking and metalwork to crafting wildlife boxes for local carers.
Ballina Men's Shed
Img 0848

Empowering Through Volunteering

TURSA’s Volunteer Program turned this initiative into a hands-on training ground. Participants gained practical construction skills, boosted their confidence, and connected with mentors in a supportive environment. For many, this experience wasn’t just about giving back—it was about stepping forward into new opportunities. As one update noted, “Participants have demonstrated reliability, a positive attitude, and strong teamwork,” with several moving closer to employment outcomes.

A Grant That Goes Beyond Dollars

This project is part of TURSA’s Community Grant Program, launched to celebrate 30 years of empowering communities. The program backs smaller not for profit organisations that make a tangible difference—whether it’s repairing a shed, funding disability-adapted cycles, or supporting mental health initiatives. For TURSA, these investments aren’t just charity; they’re strategic steps toward stronger, more connected communities where job seekers can thrive.

The Impact So Far

  • Structural Repairs Completed: Foundations stabilised, retaining walls repaired.
  • Accessibility Upgrades: Ramps and pathways installed for inclusive access.
  • Volunteer Engagement: Dozens of participants gained skills and confidence.
  • Community Connection: A revitalised space fostering mental health and social inclusion.
As Noel, the Men’s Shed President, shared recently, “We’re delighted with the participants’ efforts—and the support from TURSA”
 
Want to learn more about TURSA’s community initiatives? Visit tursa.com.au and discover how we’re building stronger communities together.
Start The Year Strong Offset Hiring Expenses In January

Accelerate Your Hiring This January with TURSA

Kick off 2026 by welcoming new talent to your team! TURSA’s “New Year, New Job” campaign offers a special incentive to help employers onboard new staff quickly and efficiently.

How the Program Works

  • Who Can Participate?
    • Employers offering paid jobs to Workforce Australia or Transition to Work participants through TURSA in NSW or QLD.
    • Conditions apply for Inclusive Employment Australia, contact your local site for details. This offer cannot be claimed with other wage subsidies.
  • What’s the Incentive?
    • Receive a $1,000 Employer Incentive Payment for each eligible new employee.
  • How Do You Qualify?
    • The new employee must start work in January 2026.
    • The employee must work a minimum number of hours per week (as agreed) and be paid at least the minimum wage or relevant award rate.
    • The employee must complete one month of continuous employment in the agreed position.
  • What Do You Need to Provide?
    • Submit payslips and evidence of the employee’s start date and completion of one month’s work.
  • Other Important Details:
    • Total incentives cannot exceed the total wages paid.
    • If the employee leaves or transfers to another provider before completing one month, the incentive is not payable.

Ready to Get Started?

Contact your local TURSA site today to sign up or learn more about the New Year, New Job Employer Incentive!

Accelerate Your Hiring This January with TURSA
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