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Workforce Australia Lismore

Find the job that's right for you with Workforce Australia.

Finding employment in the quick-moving job market can be hard. That’s where our Workforce Australia Lismore team can help.

Workforce Australia serves as the essential arm of Centrelink, focused on delivering unemployment benefits to those in need. Our mission is to provide support and guidance for individuals seeking employment while supporting them to fulfil their unemployment obligations as identified in their job plan.  This assists participants from experiencing payment delays or having to undertake additional requirements under their Workforce Australia plan.

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How our Workforce Australia Lismore team helps

Government-Contracted Workforce Australia Provider

As a government-contracted provider for Workforce Australia, we take pride in our role to facilitate participants in achieving their employment goals. Our dedicated team is committed to offering comprehensive services to empower job seekers and hold them accountable.

Meeting Obligations and Ensuring Accountability

We work closely with participants to ensure they understand and meet their obligations while receiving unemployment support. Our goal is to maintain a sense of responsibility and accountability, guiding participants on a path to successful employment.

Collaborative Approach towards Employment

We believe in a collaborative approach to job-seeking. By partnering with participants, we offer tailored support and resources to enhance their chances of securing meaningful, long-lasting employment.

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Workforce Australia Lismore with TURSA: Empowering Participants Employment Journey

Workforce Australia, funded by the Australian Government, is an invaluable initiative designed to assist individuals in finding and retaining meaningful employment. As a trusted provider, TURSA’s Workforce Australia Lismore team is dedicated to offering comprehensive support throughout the employment process.

Comprehensive Support at Every Step

Our Workforce Australia TURSA team play a crucial role in every phase of participant employment journeys, including:

  • Identifying participant skills and interests to match with suitable opportunities
  • Preparing participants for entering or re-entering the job market
  • Assisting participants in securing work and maintaining long-term employment

Personalised Assistance for Unique Needs

Understanding that each Workforce Australia applicant has unique needs and aspirations, we are committed to providing tailored assistance. Our experienced team will guide Lismore Workforce Australia participants through every step of a personalised plan, from refining resumes to practising job interviews.

Drive Career Goals with Confidence

With the unwavering support of our Workforce Australia Lismore team, participants can confidently apply themselves towards meeting career objectives. We are here to empower employment journeys and help Australians thrive in the job market.

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Contacting Our Lismore Workforce Australia Team

Our mission is to provide support and guidance for individuals seeking employment while ensuring they fulfill their obligations. With our Workforce Australia Lismore team, participants will benefit from:

  • Appointments with a local Workforce Australia employment adviser
  • Personalised plans guiding towards employment
  • Access to the participant portal, filled with resources to help find opportunities and succeed in the workforce

Reach out to a friendly member of TURSA’s Lismore team or find the nearest TURSA location to discover how we can support employment journeys.


Centrelink provides your income support payments while enrolled in the Workforce Australia programme. TURSA is contracted by the Department of Employment and Workplace Relations as an employment services provider. Our role is to assist you in preparing and looking for work during this time.

Mutual obligation requirements are what you’ll have to do as a condition for receiving an income support payment. These obligations will be set out in your Job Plan, and your TURSA Employment Adviser will provide you with the support and resources to help you meet them. The requirements can include:

  • Attending appointments with us
  • Completing the required number of job searches per month
  • Participating in Work for the Dole (if necessary) and applying for specific jobs that you are referred to by your TURSA Employment Adviser.

Your requirements and job searching activities will be outlined in your Job Plan, which you’ll create with your TURSA Employment Adviser during your initial meeting. Your TURSA Employment Adviser will explain what you’ll need to do. You’ll be able to provide input to ensure your Job Plan also suits your individual needs.

Each month Centrelink requires you to report on your job searching activity. This is done via the MyGov website. Your plan will advise your due dates for lodgement, and your Employment Adviser will step you through the process.

If you can’t make an appointment or activity, please let us know as soon as possible so we can reschedule this for you and ensure there’s no delay in your income support payments.

Workforce Australia is the new way for job seekers to access the government’s employment services. Workforce Australia Services, delivered by Tursa Employment and Training, provides you with an enhanced service to overcome barriers to finding a job and to be work-ready.

In order to keep receiving income support payments from Centrelink, you need to meet your mutual obligation requirements while you search for work. From 4 July, 2022, your mutual obligations will be part of the new Workforce Australia Points Based Activation System (PBAS). This system aims to give you more choice in the tasks and activities you carry out as part of your mutual obligation requirements.

Please speak to your TURSA employment Adviser if you have any questions about your points total or the activities in your Job Plan.

You’ll earn a certain number of points by completing tasks and activities in a reporting period.

These can include:

  • a minimum number of job searches
  • going for job interviews
  • stints of paid or voluntary work
  • work experience
  • training opportunities
  • online learning modules
  • scroll down to see the list of activities and available points for each one.

Meeting your points total

Your TURSA employment adviser will discuss the number of points you need to earn for each reporting period.

They will also discuss with you how to earn and how to report them.

Every participant’s points total will depend on the support they receive and their circumstances, so you may have a different number of points to earn than other Workforce Australia participants.

Please remember, your income payments can be impacted if you don’t reach your number of points during the reporting period.

If you have any problems meeting your points total, speak to your TURSA Employment Adviser as soon as possible.

If you are self-managing your job search through Workforce Australia Online, reach out to the Digital Service Contact Centre (DSCC) by calling 1800 314 677 or email [email protected].

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