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The Importance of Building a Strong Foundation for Business Success

Taking the leap of starting and setting up a business can feel overwhelming, particularly for first-timers. At TURSA, we are here to assist and support you every step of the way! We offer a range of tailored business training courses, engaging programs and services to set you up for success and help entrepreneurs build a solid business foundation. Our business fundamentals training provides essential insights into key business principles, empowering aspiring business owners to navigate challenges with confidence and achieve long-term success. Join us and take the first step towards turning your entrepreneurial dreams into reality!

The Benefits of Business Training Courses at TURSA

Starting a business can be a daunting task, especially when you’re new to the game. That’s why getting the proper support and training is crucial to understanding business basics and setting yourself up for success. At TURSA, we offer training courses to help entrepreneurs like Monica build a strong business foundation.

Gain Practical Insights and Skills

As a Registered Training Organisation (RTO), we offer a range of accredited courses and units within the Australian Qualifications Framework. Upon completing accredited courses, trainees earn a Certificate or Statement of Attainment, enhancing their qualifications, knowledge and work experience skills. Non-accredited training also results in a TURSA Employment & Training ‘Statement of Achievement’. For enrolment details or further information, consult the comprehensive TURSA Trainee Information Handbook here or speak with one of our friendly team today!

Our training courses, such as the Cert III in Business, provide hands-on experience and practical knowledge to help you navigate the ins and outs of business. For your business fundamentals, our expert trainers will guide you through every aspect of running a successful business.

Personalised Support and Guidance

At TURSA, we understand that every business is unique. Our trainers, like Mandy, are experienced professionals who will work closely with you to identify your strengths and weaknesses, providing personalised support and guidance at every step.

Real-Life Success Stories

Monica’s story is just one example of the many success stories we’ve seen at TURSA. With our training and support, she’s turned her passion into an online clothing business. Our training programs have equipped her with the skills and knowledge to navigate the competitive business landscape and achieve her goals.

Learning About Business Fundamentals

Take the First Step Towards Long Lasting Business Success

If you want to start or grow your business, don’t let a lack of knowledge hold you back. At TURSA, we’re dedicated to providing the support and training you need to succeed. Contact us today to discover more about who we are, our locations and the business training services & programs we offer. Lay the groundwork and take the first step towards building a solid foundation for your business with TURSA!

Key To Setting Business Foundations - Tursa Business Training Courses

“Through completing this course, I have gained a lot of insight into the ins and outs of business. As I’m in the beginning stages of running my business, I found it relevant and practical. Working with the most amazing trainer, Mandy, I felt fully supported and had a lot of fun along the way!”

– Monica, Cert III in Business graduate and owner of an online clothing business.

Robert’s Journey: Finding Employment with TURSA’s Assistance

A diesel fitter by trade and problem-solver, Robert (Macca) found himself in need of a new job after surviving a car accident due to an epilepsy episode. After a long recovery, Macca was ready to return to work. TURSA helped him find a suitable position as a delivery driver, utilising his mechanical knowledge and problem-solving skills. Macca is now a valued team member on the NSW North coast and has even gained a social hobby through his new employer’s sponsorship of a local car show. Discover how our support, guidance and help with finding employment has led to transforming his personal and professional experiences moving forward.

Overcoming Adversity and Help With Finding Employment

Five years ago, Robert’s life took a dramatic turn when he suffered a tonic-clonic (grand mal) seizure while driving. Robert worked 69 hours a week and was a diesel mechanic for over a decade. The seizure left him with severe injuries, including crushed ribs, a punctured lung, and a kidney injury that required three surgeries.

After his medical ordeal, Robert was unable to continue his career as a diesel mechanic due to physical limitations. However, Robert was determined to return to work as soon as possible. That’s when he discovered TURSA disability employment services. With the guidance of case manager, Lena, Robert began his journey back to employment.

Robert’s Key Takeaways

  • Don’t give up on finding employment, even in the face of adversity or after a life-altering injury or accident.
  • Seek support from organisations like TURSA, who offer extensive support and disability employment services.
  • Leverage your own personal & professional skill sets and experience to find a new career path.
  • Take small steps towards your goals, and gradually increase your work hours and responsibilities with what you can manage.
Robert's Story of Overcoming Adversity and Help With Finding Employment with TURSA

"Lena's support was invaluable. She helped me apply for jobs, and I eventually secured a position at Bline, a company that valued my experience and skills. I started working 24 hours a week and gradually increased to three days a week".

Robert’s Advice to Others

“I find the TURSA team in Ballina to be positive and friendly. I have received support and encouragement to get back on my feet and into a new job. Knowing that I have Lena’s guidance and assistance has given me reassurance and confidence to move forward, and I don’t feel held back anymore. I appreciate my position and feel that working makes me feel useful and beats financial stress and boredom.”

If you’re struggling to find work or have experienced severe health issues, I encourage you to seek help. TURSA and similar organisations offer support and guidance to help individuals achieve their goals. Don’t hesitate to reach out and take the first step towards a brighter future”.

Visit a local TURSA branch to explore the available resources and support available or get in touch with one of our friendly team today. Remember, anyone can overcome challenges and succeed with determination and the proper support.

The Right Job Service Provider & Employer: A Game Changer!

Choosing the right job service provider can truly be a game changer, transforming your career trajectory and opening doors to numerous opportunities and career paths that align perfectly with your ambitions & aspirations. This is the story of Jordan Sullivan, who discovered his true calling with the invaluable support and guidance of TURSA, a leading Australian job service provider. With TURSA by your side, you too can embark on a journey towards a fulfilling and rewarding career!

Leading Job Service Provider - TURSA

Jordan's Journey: Navigating The Path To An Ideal Employment Services Provider

Jordan had been in retail for about eight years, working in various roles, from bakery shop fronts and all things retail to managerial positions at McDonald’s and Woolworths. Despite his extensive experience, Jordan felt a persistent urge and yearning for change. His trajectory shifted significantly when he connected with TURSA through Centrelink.

From day one, Jordan found a warm and welcoming environment at TURSA. His employment adviser, Rhiannon, took the time to understand his career aspirations. Unlike his previous experiences, TURSA was not just about finding him a job; they were committed to helping him move forward in the desired direction.

The Turning Point In Changing Careers

Rhiannon, with the support of the TURSA team, identified an opportunity for an administration traineeship with Coffs Harbour Support Services. With TURSA’s assistance, Jordan applied for the position, interviewed, and was successful. TURSA also facilitated his certification in Business Administration, providing him with the necessary skills for his new role.

Jordan talks about TURSA being a game changer

Achieving a Fulfilling Outcome with TURSA

Jordan started as a receptionist at Coffs Harbour Support Centre and gradually took on more responsibilities. Today, he holds the title of Reception Administrative and assists almost every department, from finance to HR. He loves what he’s doing and is grateful for the opportunity to try something new.

Words From the Manager

Carol Malcolm, the People and Culture Manager at Coffs Harbour Support Services, appreciates TURSA’s proactive support in making the traineeship work effectively. She commends Jordan’s diligence and is pleased with the quick and successful completion of his traineeship.

The Right Support Makes All the Difference

Jordan’s story is a testament to the power of having the right job service provider by your side. TURSA’s personalised approach and commitment to aligning job seekers with their career aspirations made all the difference in Jordan’s journey.

Carol talking about the efficiently and speed of support from TURSA

Empowering Communities, Enhancing Lives

The Community Housing Services Society (CHSS) is a not-for-profit organisation dedicated to providing affordable and sustainable housing solutions for vulnerable individuals and families in Australia. With a mission to empower communities and enhance lives, CHSS offers a range of services including housing assistance, support programs, and community development initiatives. By addressing the critical need for secure and affordable housing, CHSS helps people build stability, independence, and a brighter future. Through collaboration and innovation, CHSS strives to create thriving communities where everyone has a place to call home. LEARN MORE

Your Turn

Are you ready to take the next step in advancing your career? Don’t hesitate to reach out! Contact TURSA today and benefit from an employment and job service provider that truly understands, supports & empowers you on your path to success. Your journey towards a supportive and rewarding career begins right now with us by your side! Get in touch with us directly to learn more or visit one of our convenient locations today!

Sitting in a quiet TURSA office in Southport, I had the privilege of chatting with Kitty, a vibrant young woman with a passion for life and an unwavering spirit. Her journey, intertwined with the guidance of her disability advocate, Harley, sheds light on the barriers faced by neurodivergent individuals and the transformative power of support networks.

From Fear to Friendship: Small Steps

Kitty’s journey began at TURSA, where a unique program caught her attention. Designed for unemployed youth under 25, it promised a stepping stone toward independence. Kitty, with her love for fashion, hesitantly stepped into the program. The encounter that followed would change her life unknowingly.
“I was terrified at first,” Kitty recalls, her eyes lighting up. “But then this sweet girl walked up and introduced herself and guided me in the right direction. We became best friends, and while the fashion course didn’t work out, it gave me something more valuable. Confidence to try and lifelong friendship”.

Unmasking the Barriers

Kitty’s journey wasn’t without hurdles. Diagnosed with autism, high anxiety, ADHD, dyslexia, and depression, she faced a unique set of challenges. “Sometimes I cannot find the words,” she admits. “But with Harley’s guidance and the right support, I’ve learned to embrace my differences and focus on my strengths.”

Harley's Role: A Lifeline

TURSA, an organisation dedicated to Disability Employment Services (DES-ESS), acts as a vital communication bridge, fostering understanding and support for individuals like Kitty. At the heart of this endeavour is Harley, Kitty’s TURSA Disability Advocate. Harley’s role transcends mere advocacy; it’s about empowerment and transformation. With unwavering dedication, Harley navigates the complexities of Kitty’s disability, ensuring she not only survives but thrives in a challenging environment.

Their approach is solution-oriented, addressing barriers head-on and providing essential resources. From managing manic depression to providing practical supports and navigating workplace dynamics, Harley’s guidance is a beacon of independence for Kitty, bridging the gap between her unique needs and the often-demanding world around her.

Harley proactively engaged with potential employers to secure an appropriate role for Kitty. Recognising that Kitty’s previous job had reduced her working hours, Harley identified a new opportunity that was not only closer to Kitty’s home but also offered more weekly hours. This new role also allowed Kitty to acquire new skills and progress in her career. As a result, Kitty now enjoys a steady income, which empowers her to pursue financial independence and fund her overseas trips.

The Road Ahead

With a regular income, Kitty dreams of travelling. Japan beckons next month, and California or Japan again awaits in October. “Traveling keeps me sane,” she grins. And Disney World? Pure magic!”

Whether your barriers are Autism, ADHD, Anxiety, Depression or some other Disability.  The team at TURSA will provide you with a safe space to talk, decompress and find your way gently and with empathy.  Our goal is to assist you achieve your goals through work and independence.

A Journey of Hope and Transformation with TURSA

In the heart of our community, there’s a story of resilience and transformation that begins with a single step into the TURSA office. Our protagonist, a mature individual who prefers to remain anonymous, embarked on this journey devoid of hope but found a new path forward with the TURSA team. 

In their 60s and with a background in science, they had been searching for employment for a long time. Despite holding a PhD in Biotechnology, they yearned for a change in direction, a shift from the scientific field to an office environment. This decision was met with discouragement and apprehension from others, but they remained undeterred. 

“Persist and seek help, even when hope seems lost.” 

After losing their job due to COVID, they took on various roles, including working as a cleaner, to survive. However, the physical toll of these jobs was challenging, especially given their age. As part of their Centrelink requirements, they were referred to an employment agency and chose TURSA

At TURSA, they met Daniel, a supportive and understanding team member who made them feel comfortable. They felt they could openly discuss their challenges with him. Another team member helped revamp their CV, making it more appealing to potential employers. 

“Unexpected turns can lead to life falling into place.” 

The first job TURSA recommended was an office role, which they secured immediately. This was a pleasant surprise and a significant milestone in their journey. Despite initial apprehensions, they found joy in their new work environment and colleagues. They now work three days a week, cherishing both their workdays and days off. 

TURSA provided continuous support throughout their journey, from regular check-ins to assistance with purchasing work clothes and shoes. Even after securing the job, TURSA maintained contact to ensure a smooth transition. 

“Working with good people brings immense joy.” 

When asked what advice they would give to others facing similar challenges, they said, “Don’t give up because I had more or less given up finding a suitable job. Just keep going. Ask for help. I was not very positive about getting help. I didn’t think it would work out. But it did. And I can’t tell you how happy I am.” 

Their story is a testament to the transformative power of hope, resilience, and the right support system. It’s a reminder that it’s never too late to change your path and that every step forward counts. 


Think Jobs...Trust TURSA

Leah's Journey

A Story of Resilience and Support

Meet Leah, a resident of Redcliffe who has been on an inspiring journey of personal growth and career development. Her story is a testament to the power of resilience, the importance of support, and the transformative impact of having a goal and pursuing it relentlessly.

The Beginning

Leah’s journey began when she was working as a support worker, a role that was challenging both physically and mentally. After two years, she left, seeking a change and a more supportive environment. This decision led her to TURSA, a job service provider that offered her the support she felt was lacking in her previous role.

The Turning Point

At TURSA, Leah found more than just a job service provider. She found a partner in Peter, a DEA at TURSA, who became a pillar of support for her. Peter’s assistance ranged from moral support to helping Leah with her resume, making it stand out and opening doors to new opportunities. Leah credits Peter as being the most helpful job service provider she’s ever had, a sentiment that speaks volumes about the level of support and assistance TURSA provides.

The Transformation

With TURSA’s support, Leah’s life began to transform. She moved to Redcliffe, found a new job as a personal care worker at a nursing home, and even bought herself a car. TURSA also provided financial assistance, helping Leah with uniforms, transport, and other work-related expenses.

Leah’s journey didn’t stop there. She continued to seek better opportunities, leading her to a permanent part-time Activities Officer role at Seabrook Aged Care in Deception Bay. This role, which Leah describes as her dream job, allows her to design and practice activities with her clients at the facility, a task she thoroughly enjoys.

The Future

Today, Leah is not just surviving; she’s thriving. She’s enrolled in a Cert IV in Leisure and Health course, which directly relates to her work duties and helps her upskill. She’s maintaining solid work hours and is progressing well through her coursework.

Leah’s story powerfully reminds us that transformation is possible with the proper support and a willingness to strive for your goals. Her journey is a testament to the genuine assistance available at TURSA.

A Story of Growth, Goals, and Dancing Dreams

Stephanie’s Journey: 

Stephanie, a young woman with a passion for dance and a goal to work in the dance industry, embarked on a journey to find her work goals and build her skills. With the support of Skye from TURSA and Amelia from Better Together, Stephanie has been making significant strides towards her goals.

Stephanie, TURSA DES participant, Skye from TURSA and Amelia from Better Together talking about making a difference together

 A Supportive Network

Skye, an Employment Advocate from TURSA, identified Stephanie’s need for a more foundational approach to her career development. Recognising that Stephanie needed more than just a job placement, Skye sought a program that would provide her with the necessary skills and support. This led her to Amelia and the Better Together program.

Amelia, the project coordinator at Better Together, welcomed Stephanie into their Certificate II in Hospitality and Tourism program. Better Together, a disability support provider and community service organization, has been operating for over 15 years. Their focus is on training and upskilling individuals who might be underemployed and underskilled.

The Journey Begins

Stephanie’s journey with the Better Together program has been transformative. The program provides a dynamic learning environment where learners of all capacities can thrive. Stephanie has been diligently working on her coursework, with Skye and Amelia providing constant support.

The program also includes excursion days, where participants visit local hospitality venues. These experiences expose Stephanie to actual workplaces, giving her a taste of what her future career could look like.

Dancing Towards Her Dreams

One of Stephanie’s most notable qualities is her love for dance. She dances on the course and dreams of working in a dance studio. Despite some physical limitations, Stephanie’s passion for dance remains undeterred. Her ultimate goal is to save up enough money from her future job to fly to Canada and experience the snow with her friend.

A Mother’s Pride

Stephanie’s progress has not gone unnoticed. Her mother has seen a significant change in her attitude at home. Stephanie’s commitment to attending the program every day and staying back late to catch up on assessments has made her mother incredibly proud.

The Importance of Collaboration

Stephanie’s journey highlights the importance of providing a wrap-around service where organizations work together in the common interest of supporting their participants. Both TURSA and Better Together have demonstrated the power of collaboration in helping Stephanie move closer to her goals.

In conclusion, Stephanie’s journey is a testament to the power of supportive networks, the importance of foundational skills-building, and the transformative potential of pursuing one’s passions. As she continues to dance towards her dreams, Stephanie serves as an inspiration to all those embarking on their own journeys towards their work goals.


Disability Employment Logo Your Voice Your Choice

Empowering Individuals and Breaking Barriers

My name is Amelia, and I am the project coordinator at Better Together, a non-profit disability support provider based in Caboolture. For over 15 years, we have been committed to supporting individuals with barriers to employment, helping them develop the skills they need to achieve their goals.

Stephanie, TURSA DES participant, Skye from TURSA and Amelia from Better Together talking about making a difference together

Our Programs and Collaborations

One of our key initiatives is the Skilling Queenslanders for Work program. We offer the Better Futures program, which provides a Certificate II in Hospitality and Tourism. Our classroom is a dynamic environment that caters to learners of all capacities.

We are proud to collaborate with TURSA, a partnership established last year. The presence of a TURSA staff member in our classroom enhances the learning process and reduces students’ anxiety. This collaboration allows us to provide comprehensive support to our service users, helping them prepare to engage in planning, and goal development for employment.   

Stephanie one of our students, loves to dance and she takes every lunch break opportunity to enjoy in her passion.  Her goal is to hopefully obtain work in a dance studio or something similar as well as go to Canada with her savings to be in the snow with her friends.    Sounds like a great goal to us Stephanie!

Our Approach

We believe in the power of support and collaboration. Having someone there to support our service users significantly helps with their mental health and psychosocial barriers. We encourage stakeholders, including family members, to be involved in the learning process. This allows us to better understand the individual’s needs and identify any community needs that we may not have addressed.

Our Impact

We operate from Tuesday to Friday, running daily classes from 9:00 to 4:00. We also have two other programs in Port Charlotte, running five days a week. We work with approximately 10 local non-profits and collaborate with close to 30 organisations across our programs. These partnerships allow us to offer our service users a wide range of opportunities and resources.

At Better Together, we are committed to fast-tracking our service users through the course to reach their goals. We believe in the power of community, collaboration, and commitment to change lives. We are always keen to work closely with organisations like TURSA, where collaboration and wraparound services can be expanded and offer additional support for better outcomes.

Better Together - Caboolture

From Isolation to Independence:

 Kristen’s Journey with TURSA

Kristen wasn’t looking for a handout. As a single parent of two, she’d always been fiercely independent. But life had thrown her some curveballs. Raising a child with special needs while battling epilepsy herself left her feeling isolated and struggling to find employment. The stigma surrounding her condition made things even harder. “It felt like I was falling into a dark hole,” she remembers.

A glimmer of hope arrived through Tursa employment and training organisation. Reaching out for help was a big step, but TURSA met her with compassion, not judgement. “They didn’t see me as another statistic but as a person with potential,” Kristen says.

With TURSA’s support, Kristen began to rebuild her confidence. They connected her with counselling services, helped her navigate job interviews, and offered practical assistance. Slowly but surely, she started to see a light at the end of the tunnel.

Then came a life-changing moment. TURSA’s employment Adviser, Shayne, saw an opportunity at a local store and introduced Kristen to the manager. The interview went well, and soon, Kristen was starting a new chapter as a sales assistant. “The steady income brought much-needed stability. I no longer worry about putting food on the table,” she says with relief.

But the benefits went beyond finances. The job gave Kristen a sense of purpose again. “I can provide for myself and my children,” she shares, a newfound pride in her voice. “Knowing I have a safety net in emergencies is incredibly empowering.”

Kristen realised she wasn’t alone

Perhaps most importantly, TURSA helped Kristen realize she wasn’t alone. They were a supportive network, rooting for her success. “There are people who genuinely care about my well-being,” she says, her voice filled with gratitude.

Find your inspiration

Kristen’s story is an inspiration to anyone facing similar challenges. It’s a reminder that hope and support are available. Just like TURSA helped Kristen, They are ready and willing to guide you toward achieving your goals. Don’t be afraid to ask for help. You deserve a chance to shine.

The Housing Hub: A Beacon of Hope and Support in the Community

Housing Hub, Collaboration and Wrap Around Services

In an exclusive interview, Karen, a representative from the Housing Hub, sheds light on the pivotal role played by the organisation alongside partners like TURSA and other community stakeholders. Where the focus on community engagement and wrap around services are providing a perfectly tailored solution to meet the varying needs of participants in need.

Hello, I’m Karen from the Housing Hub, a specialist homeless service funded by the Queensland Government’s Department of Housing. 

Karen, could you elaborate on the Housing Hub’s role within the community, particularly in collaboration with partners like TURSA? 

Certainly. The Housing Hub operates under specific program guidelines to address homelessness, both with and without accommodation. We work closely with outreach teams to identify and support individuals in our community who are experiencing homelessness. Currently, we provide accommodation for up to 160 individuals, offering them a safe and warm environment while they engage with our support services to rebuild their lives. 

How does the Housing Hub contribute to addressing the community’s needs, especially concerning employment and mental health support? 

Our approach is holistic. We understand that stable accommodation is crucial for individuals to maintain employment and engage effectively in the community. It becomes easier to sustain employment with a safe place to rest, shower, and launder clothes. Additionally, homelessness often exacerbates mental health issues, making it difficult for individuals to cope with the demands of work. Therefore, our focus is on providing emergency housing and facilitating access to mental health support services. 

Could you elaborate on the support services the Housing Hub and its partner organizations provide? 

Certainly. In addition to emergency housing, we offer various support services tailored to individual needs. This includes onsite mental health workers, alcohol and other drug support workers, and assistance with accessing legal aid and financial counselling. Collaborating with organisations like TURSA, we aim to address the multifaceted challenges individuals experiencing homelessness face. 

It sounds like the Housing Hub provides comprehensive support. How do you ensure that individuals relate to the appropriate services? 

Building relationships is critical. Our housing support workers closely engage with residents to identify their barriers and needs. We facilitate regular visits from mental health workers, legal aid representatives, and financial counsellors to ensure residents receive timely and tailored support. Moreover, our partners like TURSA are vital in providing employment assistance, further enhancing our residents’ prospects for stable housing and financial independence. 

It’s clear that the Housing Hub’s collaborative approach is significantly impacting the community. How do you measure the success of your programs? 

Success, for us, is measured by the positive trajectories of individuals we support. We witness remarkable transformations as individuals secure employment, address their mental health concerns, and transition to stable housing. Each success story is a testament to our team’s dedication and the effectiveness of our collaborative partnerships. TURSA dedicating resources to attend the HUB every week is proving invaluable as it provides an environment where trust can be built with people who have come from an environment where they trust no one. We now see our clients finding purpose and transitioning from a shallow point to feeling anticipation and hope for the future and potential employment. 

Thank you, Karen, for providing valuable insights into the work of the Housing Hub and its partners. Your efforts are making a tangible difference in the lives of those experiencing homelessness in our community. 

Thank you for the opportunity to share our story. We remain committed to serving our community and empowering individuals to rebuild their lives with dignity and resilience. 

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