Two Different Stories. One Powerful Truth: You Can Find Work You Want
Finding work isn’t just about getting any job — it’s about finding the right job.
At TURSA, we work with people from all walks of life. Each person comes to us with different experiences, goals, strengths, and barriers. The two stories below show just how different those journeys can be — and how the right, personalised support can lead to meaningful employment that fits the individual, not the other way around.
These real‑life stories highlight what’s possible when people who want to work are supported in a way that recognises who they are and what they want to achieve.
On the surface, these two stories couldn’t be more different.
- Different backgrounds
- Different challenges
- Different employment goals
But they share one important thing in common: both participants wanted to work — and both achieved outcomes that mattered to them.
At TURSA, we don’t believe in one‑size‑fits‑all employment services. These stories show how tailored support, genuine listening, and practical assistance can help people move into roles that suit their skills, interests, and long‑term goals.
How TURSA supports people into work
Your Journey with TURSA
Employment Support Built Around You
What makes the difference isn’t luck — it’s individualised support.
TURSA works closely with each participant to:
- Understand their employment goals and interests
- Identify strengths, skills, and transferable experience
- Address individual barriers to employment
- Build confidence and job readiness at the right pace
- Match people with employers and roles that actually suit them
Whether someone is returning to work, changing direction, or entering the workforce for the first time, our approach adapts to the individual — not the other way around.
Support designed around you
More Than Just a Job
Getting a job is important.
Getting a job you want, that fits your life and your goals, is transformative.
These stories show that:
- Meaningful employment is achievable
- Barriers can be addressed with the right support
- Confidence grows when people feel heard and respected
- Long‑term outcomes are stronger when the job is the right fit
At TURSA, success isn’t measured by quick placements — it’s measured by sustainable, meaningful outcomes that participants are proud of.
Ready to Find Work That’s Right for You?
If you want to work — and want support that’s built around you — TURSA is here to help.
👉 Talk to TURSA today and take the first step toward employment that matches your goals, strengths, and aspirations.
👉 Find your nearest TURSA Location
From Long-Term Unemployment to Meaningful Work: Jamie’s Journey with TURSA
Sometimes, all it takes to change a life is the right support, the right employer — and someone willing to believe in you.
A strong collaboration between TURSA and a highly supportive local employer has helped Jamie, an Indigenous jobseeker, move from long‑term unemployment into meaningful, ongoing work. Twelve weeks on, the outcome is still delivering positive feedback — and most importantly, Jamie is now off income support and building a new future.
What Inclusive Employment Really Looks Like
The managers at Breakwall Holiday Park described the transformation best: “From the very beginning, all of us knew that Jamie was worth it. He was simply stuck in a place that no one would ever want to be. What he needed most was kindness, empathy and a non‑judgmental approach. The difference between who Jamie was when he arrived and the person he is today is night and day.” They also shared that guests have begun commenting positively on Jamie’s work and interactions — feedback that has further strengthened his confidence and sense of belonging. This is what inclusive employment looks like in action. Not just filling a role — but changing a life.
Building Confidence Before Employment
When Jamie first connected with TURSA, he had been registered for many weeks. Long term unemployment had taken a toll. Low confidence, anxiety around job searching, unstable housing and limited recent work experience made finding employment feel overwhelming.
Rather than rushing straight into job applications, TURSA focused on getting the foundations right first.
Jamie was supported through STEPS, a culturally appropriate personal development program designed to help Indigenous participants overcome non‑vocational barriers to work. Through STEPS, Jamie worked on:
- rebuilding confidence and self‑belief
- developing routine and motivation
- understanding workplace expectations
- strengthening communication and interview skills
- identifying realistic and achievable employment goals
Alongside the program, TURSA helped Jamie access counselling and housing support services — providing stability and breathing room so he could focus on what came next.
A Local Employer Willing to Give Someone a Chance
Through TURSA’s strong employer relationships, Jamie was introduced to NRMA Breakwall Holiday Park, a local employer known for their inclusive and people‑first approach.
Jamie didn’t arrive with a perfect résumé — but he did arrive with willingness, honesty and a desire to work. To support both Jamie and the employer, TURSA arranged a paid work trial, giving Jamie the chance to show what he could do in a real workplace, and giving the employer confidence before making a decision.
That paid work trial made all the difference.
Jamie showed up, worked hard, followed instructions and took pride in learning new skills. By the end of the trial, it was clear he had earned his place.
He was offered ongoing employment within the maintenance team.
Ongoing Support That Makes Employment Stick
Getting the job was just the beginning.
TURSA continued to support Jamie with practical assistance, including work clothing, a mobile phone and a bicycle to help overcome transport barriers. Regular post‑placement check‑ins with both Jamie and the employer helped ensure the role stayed on track and any issues were addressed early.
At the 12‑week mark, TURSA successfully achieved a full outcome, with both Jamie and the employer still providing positive feedback.
Most importantly, Jamie is now off payment, gaining confidence, stability and pride in his work.
What Inclusive Employment Really Looks Like
The managers at Breakwall Holiday Park described the transformation best:
“From the very beginning, all of us knew that Jamie was worth it. He was simply stuck in a place that no one would ever want to be. What he needed most was kindness, empathy and a non‑judgmental approach. The difference between who Jamie was when he arrived and the person he is today is night and day.”
They also shared that guests have begun commenting positively on Jamie’s work and interactions — feedback that has further strengthened his confidence and sense of belonging.
This is what inclusive employment looks like in action. Not just filling a role — but changing a life.
Partner With TURSA
At TURSA, we know that long‑term unemployment doesn’t reflect a lack of ability — it often reflects a lack of opportunity.
If you’re an employer who believes in people, values diversity, and is open to supported pathways like paid work trials, we’d love to work with you. TURSA provides the support, mentoring and follow‑up that makes employment sustainable — for both participants and employers.
👉 Interested in becoming an employer partner?
Get in touch with your local TURSA team and discover how small opportunities can lead to life‑changing outcomes.
Building Stronger Futures Together
Across our region, meaningful employment changes lives—and strong partnerships make that possible. That’s why we’re proud to collaborate with, MobReady, the Commonwealth Bank (CBA), and our own expert training team to help people gain the skills, confidence, and support they need to step into traineeships and sustainable long‑term employment.
🤝 A Partnership with Purpose
Empowering Communities. Creating Pathways. Changing Lives.
TURSA has been supporting job seekers since 1994, providing free employment preparation, training, recruitment services, and job matching. Their mission is all about reducing disadvantage and helping people—especially those facing barriers—connect with meaningful employment opportunities.
MobReady brings years of experience in delivering tailored training, workforce development, and culturally grounded mentorship. As a Supply Nation‑certified Aboriginal business, they specialise in creating opportunities for Aboriginal and Torres Strait Islander trainees and apprentices, with a deep community connection across NSW, ACT and QLD. [mobready.com.au]
Together with CBA as a committed employment partner, this collaboration opens doors to real skills, real support, and real careers.
Practical Skills. Real Experience. A Supported Journey.
Our combined programs help participants:
- Prepare for traineeships with tailored training and soft‑skills development
MobReady delivers accredited and non‑accredited programs designed for upskilling in real workplaces. [mobready.com.au] - Engage with culturally safe mentoring and support
MobReady provides post‑placement support through Aboriginal staff and elders—building confidence and long‑term success. [mobready.com.au] - Access employment opportunities across diverse industries
TURSA connects job seekers to employers including Mobready and provides comprehensive job‑readiness training. - Gain experience with major employers like CBA, building skills in customer service, financial literacy, teamwork, communication, and workplace professionalism.
- Work with our training team—specialists who guide each participant from the first day of training to their first day on the job.
🌱 Why This Program Works
Skills + Support + Opportunity = Success
This partnership creates a complete pipeline:
- Local recruitment through community networks
- Culturally informed mentoring
- Industry‑aligned training programs
- Placement into real roles and traineeships
- Ongoing support to ensure confidence and success
MobReady’s experience in delivering major pre‑employment programs—including initiatives for Inland Rail, Sydney Metro, and Transport for NSW—ensures training that matches workforce needs.
Combined with TURSA’s long-standing history of employment support, participants gain every chance to thrive.
🧡 Community Impact
When participants succeed, communities grow stronger.
- More culturally safe workplaces
- Stronger connections with local Aboriginal communities
- Increased job opportunities
- Skills development that lasts beyond any one role
- Employers benefit from job‑ready, supported candidates
This is employment with purpose.
📩 Ready to Get Started?
Whether you’re a job seeker, an employer, or a community organisation wanting to connect—our team is here to help.
👉 Let’s build pathways to meaningful futures, together.
Victory House at Mundoolun: A Tractor Powering Recovery & Job Readiness
About Victory House & the Project
Victory House is a residential rehabilitation and employment‑readiness program operating at the Mundoolun farm. Through stable housing, mentoring and accredited training in land management, construction and agriculture, the program supports men overcoming addiction, homelessness and long‑term unemployment to reconnect with purpose and work.
With funding from TURSA’s Community Grant, Victory House acquired a tractor to enable hands‑on training and to maintain the property safely and efficiently giving participants real‑world skills that translate directly to local jobs and apprenticeships
Why TURSA Invested
In celebrating 30 years of service, Tursa Employment & Training launched a $1,000,000 Community Grant Program to back local not‑for‑profits that strengthen communities and create pathways into employment. Typical grants averaged up to $30,000, with exceptional initiatives receiving more.
Victory House’s tractor project aligns directly with TURSA’s mission: employment starts with a strong, connected community.
“TURSA genuinely believes in the strength and resilience of our local communities… The Community Grant Program is our way of backing local not‑for‑profits so they can have an even greater impact." “Supporting people into employment is central to our mission—but that journey starts with a strong, connected community.”
About TURSA’s Community Grant Program
Building Community in the Beautiful Manning Valley
Welcome to Manning Valley Neighbourhood Services, where community support in NSW thrives. From emergency relief programs to community gardens, we’re here to help families, individuals, and volunteers through every challenge.
A Community That Cares
When federal emergency relief funding ended after 16 years, it was a huge blow for Manning Valley Neighbourhood Services. But thanks to the TURSA community grant they were able to access a $20,000 grant from TURSA, enabling them to continue providing vital support—Christmas hampers, food and fuel vouchers, and more. This funding ensures They can keep helping those still recovering from disasters in Manning Valley NSW.
How Manning Valley Neighbourhood Services support Manning Valley.
- Emergency Relief NSW: Food and fuel vouchers for those in immediate crisis.
- Community Programs: Weekly cuppas, SecondBite food distribution, and social activities.
- Inclusive Services: Support for youth, families, migrants, and Indigenous communities.
- No Wrong Door Policy: Everyone is welcome at Manning Valley Neighbourhood Services.
The Heart of Our Community - Volunteers
Our volunteers are the backbone of our service. From 17-year-olds to those in their 80s, they bring warmth and dedication every day. Together, we’ve built a trusted organisation serving Manning Valley for over 45 years.
Our Community Gardens in Action
Our community garden in Manning Valley grows seasonal produce—even through floods and storms. Here’s how it makes a difference:
- Fresh veggies and herbs available for the community.
- Weekly meals cooked from garden produce.
- Community lunches that bring people together.
Overcoming Challenges with TURSA’s Support
When Justin first connected with TURSA, things weren’t easy. He felt unheard and even considered leaving our services. But with guidance from Christine , everything changed.
Accessing Resources and Training
Christine helped Justin access essential resources—like a bike for transport and training programs including CTA and Connect. During these programs, Justin discovered his passion for working at Spring Grove Fresh Food.
From Training to Employment
Despite initial setbacks, Justin enrolled in the Intro2Food Production course, partnered with Spring Grove. His commitment was unwavering—attending every session and leaving a lasting impression.
Thanks to Christine’s advocacy and Spring Grove’s willingness to give him a chance, Justin secured a work trial that blossomed into ongoing employment.
Thriving in His New Role
Today, Justin is thriving, proud of his achievements, and grateful for the support that helped him succeed.
Inspired by Justin’s journey? Learn more about how TURSA and local businesses like Spring Grove Fresh Food are creating pathways to success.
👉 Contact TURSA to find out how we can assist you.
Read about Rose's Journey with the Pathways to Success Program!
Rose’s experience with the Pathways to Success Program is a testament to what you can achieve when you are motivated and determined to reach your goals.
Rose recently attended a three-day training course called Pathways to Success, which she described as absolutely incredible for her personal growth and development. The program helped bridge the gaps between her career goals and the actions she needed to take to bring those goals to life.
During the course, Rose had the pleasure of working with Sarah, who facilitated the sessions. Sarah’s thoughtful, motivating, and action-oriented approach initiated a lot of momentum, focus, and drive within Rose. The program provided her with the clear direction she needed to take and how to get there. It was inspiring for Rose to get clear on her vision and goals, and Sarah created a supportive space that allowed participants to direct their action-oriented goal setting and plan their next steps forward.
The Pathways to Success program helped Rose take action, implement, and apply what she had been learning. She saw tangible results that pushed her closer to bringing her career goals into manifestation. In just three days, Rose achieved more than she had in the last three months in terms of seeing her career goals and visions come to life.
This program set Rose up for success and made her determined, hungry, and motivated to achieve even more. She felt more embodied and clearer on how to take consistent actions to achieve what she had set out to accomplish. Rose highly recommends attending this course if you need support in bridging the gaps in your plan and bringing your dreams to life.
As Sarah says, “Shoot for the moon. Even if you miss, you’ll land among the stars.” Rose is incredibly grateful for the opportunity and would do it again in a heartbeat.
Thank you, Pathways to Success and Sarah, for making such a positive impact on Rose’s journey and Thank You Rose for such heartfelt feedback.
Celebrating Success at TURSA Grafton
A Journey to a future
At TURSA Grafton, we believe in transforming lives through education and opportunity. Our recent Customer Service course has been a beacon of hope, guiding individuals towards a brighter future in the Retail and Hospitality sectors.
The Path to Shaping Careers
Collaboration for Success
In a commendable partnership with CHS Training, we’ve equipped our participants with the Responsible Service of Alcohol (RSA) certification, a crucial step for those aspiring to work where the cheer of celebration meets the clink of glasses.
Shaping Careers at Grafton Races
The fusion of customer engagement skills and RSA certification has unlocked new opportunities for our participants. They’ve stepped into the vibrant world of the Grafton Races, embarking on careers that promise growth and fulfillment. This is just a first step to build experience and confidence and open doors into a range of customer service and hospitality industries.
A Future Unfolding
This milestone is more than just a personal triumph for Cory, Fiona, and others; it’s a testament to TURSA Grafton’s unwavering commitment to nurturing talent and enriching our community.
These opportunities are not just for Cory, Fiona and the others that have attended our training. Opportunities are also for you, become a part of the success story and contact us. Find out how we can help you achieve your goals through assistance and training and let’s open new doors to your future.
Mark: From Troubled Past to Bright Future with TURSA
Mark, has transformed his life through hard work, determination, and the support of TURSA. His journey from a challenging background to a full-time position at Meales Concreting Pumping serves as an inspiring example for others seeking a fresh start.
Mark’s Story
Mark candidly shared his motivation for seeking help at TURSA: “I just wanted to get myself out of trouble, come from a little bit of a bad background and stuff, and wanted to get myself on track and get a job.” His commitment led him to TURSA, where he received invaluable assistance.
TURSA’s Impact
- Job Search Support: TURSA guided Mark through the job application process, helping him create a compelling resume. Their expertise and Mark’s perseverance made a significant difference in Mark’s job prospects.
- Skills Development: Mark completed essential courses, including obtaining his white card, elevated work platform, confined space, working at heights, work near overhead powerlines. These certifications opened doors for him.
- Smooth Process: Mark emphasised how straightforward it was to work with TURSA. “You just had to basically turn up, and they took care of the rest,” he explained.
Collaboration:
Mark’s journey towards employment was not without its challenges. His medical history and limited education initially left him hesitant and lacking in motivation. However, with the additional support and collaboration of Aboriginal Employment Strategies (AES) and Momentum, and the assistance in gaining a transport license, accessing a birth certificate, and participating in a Job Club, Mark’s life took a transformative turn. The Steps Towards Work Program and the M Week Program introduced by Momentum played a crucial role in boosting his confidence and actively engaging him in his employment journey.
Support:
Mark’s successful completion of these programs led to him obtaining his birth certificate and car learner’s license. His interest in the construction industry was nurtured, and he was assisted in meeting the prerequisites for positions on the local Coffs Harbour Bypass. The collaboration with AES opened up opportunities for future bypass positions, and Mark completed additional training to increase his employability.
The Future:
Mark secured a motorbike learner’s license, providing him with a viable transport option. The weekly job club sessions offered further support, helping Mark succeed in interviews and boosting his confidence.
Mark’s journey, supported by TURSA, AES and Momentum, led him to a labouring position with Meales Concrete Pumping, where he continues to thrive. This employment not only marks a significant milestone in Mark’s journey but also a profound change in his life. Mark is now independent and no longer in receipt of a benefit, demonstrating the broader benefits of the support programs.
Meales Concrete Pumping: A Collective Investment
Luke’s Success with Meales Concrete Pumping
Luke, from Meales Concrete Pumping, shares Mark’s success story. Meales, established in the 1970s, is one of Australia’s largest concrete pumping groups. Recently, the owner retired, allowing employees like Luke to obtain a piece of the company as their own. With a vested interest in the success of Meales Concrete Pumping, Luke seeks people are ready to show up, present well and be willing to do the hours.
To learn more about Meales CLICK HERE
Life After Employment
Mark’s life has transformed since securing a job. He proudly states, “It looks a lot better than what it used to be.” With a regular income, he now focuses on providing for his young family.
Are you ready for a brighter future like Mark’s? Contact TURSA today to kickstart your journey toward meaningful employment. Put your head down, stay committed, and let TURSA guide you toward success.
Contact TURSA: Visit TURSA’s website
Learn more about Meales Concrete Pumping: Meales Concrete Pumping
Remember, persistence pays off, and TURSA is here to support you every step of the way!
The Importance of Building a Strong Foundation for Business Success
Taking the leap of starting and setting up a business can feel overwhelming, particularly for first-timers. At TURSA, we are here to assist and support you every step of the way! We offer a range of tailored business training courses, engaging programs and services to set you up for success and help entrepreneurs build a solid business foundation. Our business fundamentals training provides essential insights into key business principles, empowering aspiring business owners to navigate challenges with confidence and achieve long-term success. Join us and take the first step towards turning your entrepreneurial dreams into reality!
The Benefits of Business Training Courses at TURSA
Starting a business can be a daunting task, especially when you’re new to the game. That’s why getting the proper support and training is crucial to understanding business basics and setting yourself up for success. At TURSA, we offer training courses to help entrepreneurs like Monica build a strong business foundation.
Gain Practical Insights and Skills
As a Registered Training Organisation (RTO), we offer a range of accredited courses and units within the Australian Qualifications Framework. Upon completing accredited courses, trainees earn a Certificate or Statement of Attainment, enhancing their qualifications, knowledge and work experience skills. Non-accredited training also results in a TURSA Employment & Training ‘Statement of Achievement’. For enrolment details or further information, consult the comprehensive TURSA Trainee Information Handbook here or speak with one of our friendly team today!
Our training courses, such as the Cert III in Business, provide hands-on experience and practical knowledge to help you navigate the ins and outs of business. For your business fundamentals, our expert trainers will guide you through every aspect of running a successful business.
Personalised Support and Guidance
At TURSA, we understand that every business is unique. Our trainers, like Mandy, are experienced professionals who will work closely with you to identify your strengths and weaknesses, providing personalised support and guidance at every step.
Real-Life Success Stories
Monica’s story is just one example of the many success stories we’ve seen at TURSA. With our training and support, she’s turned her passion into an online clothing business. Our training programs have equipped her with the skills and knowledge to navigate the competitive business landscape and achieve her goals.
Learning About Business Fundamentals
Take the First Step Towards Long Lasting Business Success
If you want to start or grow your business, don’t let a lack of knowledge hold you back. At TURSA, we’re dedicated to providing the support and training you need to succeed. Contact us today to discover more about who we are, our locations and the business training services & programs we offer. Lay the groundwork and take the first step towards building a solid foundation for your business with TURSA!
“Through completing this course, I have gained a lot of insight into the ins and outs of business. As I’m in the beginning stages of running my business, I found it relevant and practical. Working with the most amazing trainer, Mandy, I felt fully supported and had a lot of fun along the way!”
– Monica, Cert III in Business graduate and owner of an online clothing business.
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