Two Different Stories. One Powerful Truth: You Can Find Work You Want
Finding work isn’t just about getting any job — it’s about finding the right job.
At TURSA, we work with people from all walks of life. Each person comes to us with different experiences, goals, strengths, and barriers. The two stories below show just how different those journeys can be — and how the right, personalised support can lead to meaningful employment that fits the individual, not the other way around.
These real‑life stories highlight what’s possible when people who want to work are supported in a way that recognises who they are and what they want to achieve.
On the surface, these two stories couldn’t be more different.
- Different backgrounds
- Different challenges
- Different employment goals
But they share one important thing in common: both participants wanted to work — and both achieved outcomes that mattered to them.
At TURSA, we don’t believe in one‑size‑fits‑all employment services. These stories show how tailored support, genuine listening, and practical assistance can help people move into roles that suit their skills, interests, and long‑term goals.
How TURSA supports people into work
Your Journey with TURSA
Employment Support Built Around You
What makes the difference isn’t luck — it’s individualised support.
TURSA works closely with each participant to:
- Understand their employment goals and interests
- Identify strengths, skills, and transferable experience
- Address individual barriers to employment
- Build confidence and job readiness at the right pace
- Match people with employers and roles that actually suit them
Whether someone is returning to work, changing direction, or entering the workforce for the first time, our approach adapts to the individual — not the other way around.
Support designed around you
More Than Just a Job
Getting a job is important.
Getting a job you want, that fits your life and your goals, is transformative.
These stories show that:
- Meaningful employment is achievable
- Barriers can be addressed with the right support
- Confidence grows when people feel heard and respected
- Long‑term outcomes are stronger when the job is the right fit
At TURSA, success isn’t measured by quick placements — it’s measured by sustainable, meaningful outcomes that participants are proud of.
Ready to Find Work That’s Right for You?
If you want to work — and want support that’s built around you — TURSA is here to help.
👉 Talk to TURSA today and take the first step toward employment that matches your goals, strengths, and aspirations.
👉 Find your nearest TURSA Location
From Long-Term Unemployment to Meaningful Work: Jamie’s Journey with TURSA
Sometimes, all it takes to change a life is the right support, the right employer — and someone willing to believe in you.
A strong collaboration between TURSA and a highly supportive local employer has helped Jamie, an Indigenous jobseeker, move from long‑term unemployment into meaningful, ongoing work. Twelve weeks on, the outcome is still delivering positive feedback — and most importantly, Jamie is now off income support and building a new future.
What Inclusive Employment Really Looks Like
The managers at Breakwall Holiday Park described the transformation best: “From the very beginning, all of us knew that Jamie was worth it. He was simply stuck in a place that no one would ever want to be. What he needed most was kindness, empathy and a non‑judgmental approach. The difference between who Jamie was when he arrived and the person he is today is night and day.” They also shared that guests have begun commenting positively on Jamie’s work and interactions — feedback that has further strengthened his confidence and sense of belonging. This is what inclusive employment looks like in action. Not just filling a role — but changing a life.
Building Confidence Before Employment
When Jamie first connected with TURSA, he had been registered for many weeks. Long term unemployment had taken a toll. Low confidence, anxiety around job searching, unstable housing and limited recent work experience made finding employment feel overwhelming.
Rather than rushing straight into job applications, TURSA focused on getting the foundations right first.
Jamie was supported through STEPS, a culturally appropriate personal development program designed to help Indigenous participants overcome non‑vocational barriers to work. Through STEPS, Jamie worked on:
- rebuilding confidence and self‑belief
- developing routine and motivation
- understanding workplace expectations
- strengthening communication and interview skills
- identifying realistic and achievable employment goals
Alongside the program, TURSA helped Jamie access counselling and housing support services — providing stability and breathing room so he could focus on what came next.
A Local Employer Willing to Give Someone a Chance
Through TURSA’s strong employer relationships, Jamie was introduced to NRMA Breakwall Holiday Park, a local employer known for their inclusive and people‑first approach.
Jamie didn’t arrive with a perfect résumé — but he did arrive with willingness, honesty and a desire to work. To support both Jamie and the employer, TURSA arranged a paid work trial, giving Jamie the chance to show what he could do in a real workplace, and giving the employer confidence before making a decision.
That paid work trial made all the difference.
Jamie showed up, worked hard, followed instructions and took pride in learning new skills. By the end of the trial, it was clear he had earned his place.
He was offered ongoing employment within the maintenance team.
Ongoing Support That Makes Employment Stick
Getting the job was just the beginning.
TURSA continued to support Jamie with practical assistance, including work clothing, a mobile phone and a bicycle to help overcome transport barriers. Regular post‑placement check‑ins with both Jamie and the employer helped ensure the role stayed on track and any issues were addressed early.
At the 12‑week mark, TURSA successfully achieved a full outcome, with both Jamie and the employer still providing positive feedback.
Most importantly, Jamie is now off payment, gaining confidence, stability and pride in his work.
What Inclusive Employment Really Looks Like
The managers at Breakwall Holiday Park described the transformation best:
“From the very beginning, all of us knew that Jamie was worth it. He was simply stuck in a place that no one would ever want to be. What he needed most was kindness, empathy and a non‑judgmental approach. The difference between who Jamie was when he arrived and the person he is today is night and day.”
They also shared that guests have begun commenting positively on Jamie’s work and interactions — feedback that has further strengthened his confidence and sense of belonging.
This is what inclusive employment looks like in action. Not just filling a role — but changing a life.
Partner With TURSA
At TURSA, we know that long‑term unemployment doesn’t reflect a lack of ability — it often reflects a lack of opportunity.
If you’re an employer who believes in people, values diversity, and is open to supported pathways like paid work trials, we’d love to work with you. TURSA provides the support, mentoring and follow‑up that makes employment sustainable — for both participants and employers.
👉 Interested in becoming an employer partner?
Get in touch with your local TURSA team and discover how small opportunities can lead to life‑changing outcomes.
More Than Jobs: Songline Bush Café offers Inclusion
Inclusive employment is real when it feels like belonging.
Jess (Manager) shares what it’s like opening and operating a cafe where staff are supported, encouraged and given the space they need to thrive.
“I feel at home when I come to work.” — Heidi (Participant)
“I do the prep work, open up, start everything, do cleaning, make sure everything’s ready for the day.”
Creativity in the kitchen — and connection to culture
For Heidi, the best part of working at Songline Bush Café is the kitchen — being creative, contributing, and working in a place that reflects her culture and community.
“I like all the cooking most… being able to be creative in the kitchen.”
“I’m Aboriginal, so working with my own culture as well.”
“I love waking up and knowing that I get to come here, be around my people and work at Songline.”
Getting ready to return to work
After time away from employment, Heidi describes losing motivation — something many people experience.
Returning to work at Songline helped her rebuild routine, confidence, and momentum.
“It helped me get ready to be back at work… I kind of lost motivation, but it definitely helped me get that back.”
“It definitely helped me get that back.”
The support behind the opportunity
- Connecting participants to local job opportunities
- Supporting the transition back into work
- Working with employers like Songline Bush Café
- Ongoing support focused on sustainable employment
Heidi’s advice to others
Goals in motion
Songline Bush Café shows how inclusive employment can work when employers are supported to build strong, respectful workplaces.
If you’re an employer and want to explore inclusive employment, TURSA can help you understand options and support sustainable outcomes.
Heidi’s story shows it’s possible to return to work, rebuild motivation, and feel a sense of belonging.
If you’re looking for support to find the right opportunity and stay supported once you start, TURSA can help.
Want to learn more about TURSA?
Whether you’re an employer looking to build an inclusive workplace,or a participant looking for the right opportunity, TURSA is here to support you.
Partner With TURSA – Supporting Your Business, Strengthening Our Community
Ready to find the right staff without the stress?
Speak with our local employer team or register your vacancy today.
✅ Free recruitment support
✅ Wage subsidies where eligible
✅ Ongoing post‑placement assistance
Why Local Businesses Choose TURSA
Access to Job‑Ready Candidates
- Less time screening unsuitable applicants
- Candidates aligned to your role and workplace
- Stronger starts from day one
Who We Work With
- Small and medium businesses
- Retail, hospitality, and tourism
- Trades and construction
- Office and administration roles
- Community services and care sectors
Tailored Recruitment – Not One‑Size‑Fits‑All
- Better long‑term fit
- Improved retention
- Reduced hiring risk
What Makes TURSA Different
- We take time to understand your business, not just the vacancy
- Candidates are supported and prepared before they start
- We manage wage subsidies and support processes for you
- Ongoing post‑placement support reduces turnover
- Our focus is long‑term employment success, not short‑term placements
Financial Incentives & Practical Support for Employers
Wage Subsidies for Eligible Hires
- Lower upfront hiring costs
- Reduced financial risk
- Support during training periods
Training & Skills Development Support
- Employees reach productivity faster
- Less pressure on internal training resources
Workplace Modifications & Accessibility Support
- Practical guidance
- No added complexity
- Support to create an inclusive workplace
An Ongoing Employment Partnership
More Than Recruitment — A True Employment Partner. We don’t just place people into jobs and walk away. TURSA works alongside employers before, during, and after hiring to ensure the placement works for everyone.
Post‑Placement Support for Employers and Employees
- Faster resolution of small issues
- Reduced management stress
- Improved staff retention
Reliable, Committed and Supported Employees
- Stable teams
- Strong morale
- Consistent performance
Positive Outcomes for Your Business and Community
- Strengthen workforce diversity and inclusion
- Demonstrate social responsibility
- Support local employment and economic growth
- Build a positive reputation with customers, staff, and the community
A Free Recruitment Service for Employers
TURSA’s recruitment, matching, and post‑placement support services are provided at no cost to employers. Our programs are government‑funded and designed to deliver sustainable employment outcomes for businesses and job seekers alike.
Trusted by Local Employers Local businesses across NSW and Queensland partner with TURSA to build reliable, diverse, and committed teams. Many employers continue to work with us year after year because they value the support, simplicity, and outcomes we deliver.
How to Get Started with TURSA
- Tell us about your business and staffing needs
- We identify and match suitable candidates
- Access wage subsidies and support where eligible
- Receive ongoing post‑placement support
Let’s Build a Stronger Local Workforce Together
If you’re looking for reliable staff, reduced hiring costs, and a recruitment partner who genuinely invests in your success, TURSA is here to help.
Our employer services are free, personalised, and designed to support long‑term employment outcomes.
Get started today:
– 📞 Speak with your local TURSA employer consultant
– 📝 Register a vacancy with our team
– 🤝 Explore a long‑term partnership with TURSA
Victory House at Mundoolun: A Tractor Powering Recovery & Job Readiness
About Victory House & the Project
Victory House is a residential rehabilitation and employment‑readiness program operating at the Mundoolun farm. Through stable housing, mentoring and accredited training in land management, construction and agriculture, the program supports men overcoming addiction, homelessness and long‑term unemployment to reconnect with purpose and work.
With funding from TURSA’s Community Grant, Victory House acquired a tractor to enable hands‑on training and to maintain the property safely and efficiently giving participants real‑world skills that translate directly to local jobs and apprenticeships
Why TURSA Invested
In celebrating 30 years of service, Tursa Employment & Training launched a $1,000,000 Community Grant Program to back local not‑for‑profits that strengthen communities and create pathways into employment. Typical grants averaged up to $30,000, with exceptional initiatives receiving more.
Victory House’s tractor project aligns directly with TURSA’s mission: employment starts with a strong, connected community.
“TURSA genuinely believes in the strength and resilience of our local communities… The Community Grant Program is our way of backing local not‑for‑profits so they can have an even greater impact." “Supporting people into employment is central to our mission—but that journey starts with a strong, connected community.”
About TURSA’s Community Grant Program
International Day of People with Disability (IDPwD)
The Importance of Strong Partnerships with Employers
Creating Sustainable and Inclusive Employment
One of the critical factors in achieving sustainable and inclusive employment for people with disabilities is the establishment of strong partnerships with employers. These partnerships are crucial for several reasons:
- Understanding and Awareness: Employers who partner with disability organisations gain a better understanding of the challenges faced by people with disabilities. This awareness helps in creating a more inclusive workplace culture.
- Customised Support: Strong partnerships enable employers to provide tailored support and accommodations that meet the specific needs of employees with disabilities. This can include adaptive technologies, flexible work arrangements, and accessible workspaces.
- Talent Utilisation: People with disabilities bring unique skills and perspectives to the workplace. Employers can tap into a diverse talent pool by fostering inclusive employment practices and enhancing organisational creativity and innovation.
- Legal and Ethical Compliance: Collaborating with disability advocacy groups ensures employers comply with legal requirements and ethical standards for disability inclusion. This not only protects the rights of employees but also enhances the company’s reputation.
- Economic Benefits: Inclusive employment practices can increase employee satisfaction, reduce turnover, and improve productivity. These factors contribute to the overall economic success of the organisation.
TURSA Lismore
TURSA is celebrating the International Day of Persons with Disabilities (IDPwD) across their footprint with a vibrant display of unity and inclusion. At Beach and Bush Distributors, participants Martine Bray (orange shirt) and Myles Redden (black shirt), both current employees, were joined by their manager Phillip.
Together, they highlighted the significance of inclusion and recognition in their workplace, showcasing how they have been empowered to become active contributors. This celebration underscores TURSA’s commitment to fostering an inclusive environment where everyone is valued and allowed to thrive.
Find our more about Beach and Bush Distributors at their website:
TURSA Murwillumbah
Jordan, the Warehouse Manager at Mask Co in Murwillumbah, plays a pivotal role in fostering a positive and inclusive work environment. Mask Co, known for its premium fragrances and eco-friendly products, benefits greatly from Jordan’s leadership.
He has created a welcoming and happy atmosphere that not only boosts team morale but also supports TURSA and its disability participants.
Jordan ensures that these participants are given ample opportunities to grow and advance within the company, demonstrating Mask Co’s commitment to inclusivity and community support
Murray, the manager at Murwillumbah Motor Inn, is dedicated to creating an inclusive and supportive environment for all employees.
The Motor Inn, known for its comfortable accommodations and friendly service, has become a key partner with TURSA in providing training and employment opportunities for their clients.
Murray ensures that the entire team is involved in training new clients, helping them learn the ropes and integrate smoothly into the workplace. He is particularly mindful of any barriers they may face and works diligently to find effective solutions that cater to their needs.
This commitment not only enhances the skills and confidence of TURSA participants but also enriches the workplace culture at Murwillumbah Motor Inn
Find out more at their website of book some accommodation:
https://www.mminn.com.au
Celebrating Diversity and Inclusion
International Day of People with Disability (IDPwD) is a United Nations-sanctioned day celebrated on December 3rd each year. This day aims to promote an understanding of disability issues and mobilise support for the dignity, rights, and well-being of persons with disabilities. It is a day to celebrate the achievements and contributions of people with disabilities and to advocate for their full inclusion in all aspects of society.
TURSA and Our Commitment to Disability Employment Services
Empowering Our Community
At TURSA, we are dedicated to providing exceptional Disability Employment Services that prioritise the needs and goals of our participants. Our strong connection with the local community and employers allows us to create meaningful employment opportunities for people with disabilities. Here’s how we make a difference:
- Participant-Centred Approach: We put the needs and goals of our participants above all else, ensuring they receive the best possible service outcomes. Our tailored support plans are designed to help individuals achieve their career aspirations.
- Community and Employment Connection: Our deep-rooted connections within the local community and with employers enable us to match participants with suitable job opportunities. We work closely with employers to foster inclusive workplaces that benefit everyone.
- Comprehensive Support: From job search assistance to workplace accommodations, we provide comprehensive support to ensure our participants succeed. Our services are designed to empower individuals and promote long-term employment success.
Every Day is Important at TURSA
Ongoing Commitment to Support
While International Day of People with Disability (IDPwD) is a significant occasion, at TURSA, we believe that every day is just as crucial for our participants and their support. We are committed to providing continuous assistance and fostering an inclusive environment every single day of the year. Our dedication to our participants’ success and well-being is unwavering, ensuring they have the resources and opportunities to thrive.
On this International Day of People with Disability, let us recognise the importance of strong partnerships between employers and disability organisations. By working together, we can create a more inclusive and supportive environment that enables people with disabilities to thrive in their careers and contribute meaningfully to society. Together, we can build a future where everyone has the opportunity to achieve their full potential. At TURSA, we are proud to be part of this journey, empowering our community through dedicated Disability Employment Services daily. Read more about TURSA success stories here: https://www.tursa.com.au/articles/
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