As the Australian Government embarks on a significant transformation of the disability employment landscape, TURSA remains steadfast in its commitment to supporting both participants and employers achieve their goals and meet their needs. The transition from Disability Employment Services (DES) to Inclusive Employment Australia (IEA) marks a new era in inclusive employment, and TURSA is here to ensure a seamless and supportive experience for all involved.
Chairperson Glenn Costello said that “This represents a significant opportunity to continue supporting people with disability find and keep a meaningful job. It also shows the Government’s trust in TURSA to deliver high quality services.”
TURSA will be delivering the new Inclusive Employment Australia program across the Manning, Gold Coast and Sunshine Coast areas from 1st November 2025.
For participants, the transition to IEA means continued access to a comprehensive range of services designed to address diverse needs. TURSA will provide personalised support to help individuals navigate their return to long-lasting employment through our Ability@Work Model.
Employers play a crucial role in creating an inclusive workforce, and TURSA is dedicated to supporting them throughout this transition and meeting their workforce needs.
Company Secretary Debbie, who has spent three decades with TURSA, commented that “TURSA is well placed, resourced and ready to support local employers and community partners to provide a supportive and effective wrap around service for Participants. With over 30 years’ experience serving local communities, we look forward to continuing this legacy of providing high quality services to the most vulnerable in our communities.”
The transition from DES to IEA is an exciting opportunity to continue building a more inclusive and diverse workforce in Australia. TURSA is proud to be at the forefront of this change, and we are committed to making a positive impact on the lives of our participants and the success of our employer partners.
For more information about TURSA’s services and how we can support you during this transition, please visit our website or contact our team.
For more information on Inclusive Employment Australia, please visit Inclusive Employment Australia | Department of Social Services
Tursa Employment & Training
Email: [email protected]
Website: www.tursa.com.au
Interview with Chris: A Journey of Resilience and Renewal with TURSA
Chris, thanks for sitting down with me today. I’d love to hear a bit about your journey—what brought you to TURSA and how have things changed for you since?
Well, I’ll be honest—I spent a couple of years in jail. Getting back on my feet wasn’t easy. But the team here at TURSA, especially Laetitia, really helped me out. My forklift licence had expired while I was inside, and she helped me renew it. Then she supported me in getting my Heavy Rigid licence, which led to the job I’ve got now.
That’s a big step forward. What kind of work are you doing now?
I drive a 14.5-tonne vacuum truck. It’s got a 90mm vacuum sucker and a high-pressure gurney that blasts out 5000 PSI. We use it to dig around services without damaging pipes. It’s a crucial job—especially in the clean water section. Just the other day in Mullumbimby, we fixed 22 main bursts. It’s hard work, but I love it.
That’s incredible. How has this job—and the support from TURSA—changed your life?
Honestly, I’m the happiest I’ve been in a long time. I still have some personal issues to attend to, but I’ve moved out of a bad living situation and am working every day. TURSA helped me with more than just licences—they got me emergency accommodation and work clothes and even set me up with counselling sessions.
That’s a lot of support. Have you done any other training or workshops?
Yeah, we did a first aid course and a workshop called “Connect” with Ryan. He demonstrated how to utilise AI to create resumes. I didn’t know anything about that before—it was pretty amazing. They also helped me get a First Aid Certificate, Forklift Licence, Heavy Ridgid Truck Licence, Work Clothes, Emergency accommodation and Counselling.
If someone else was going through what you’ve been through, what would you tell them?
I’d tell them to come talk to TURSA. Laetitia knew my background and never judged me. That meant a lot. I’m done worrying about what people think. I’ve got a job, I show up early, I’ve got keys to the yard—I’m committed.
And what’s next for you?
They’re discussing offering me a full-time position. I’d love that. I’ve got a good reputation at work, and I take it seriously. I don’t drink on the job, I’m reliable, and I know how vital that truck is.
Chris, it’s been inspiring hearing your story. You’ve come a long way, and we’re proud to have been part of that journey.
Thanks, mate. I mean it—I really appreciate everything TURSA has done for me.
Navigating the world of employment assistance can be confusing, but we’re here to help you understand the roles of Workforce Australia, Centrelink, and Job Service Providers. Each plays a crucial part in supporting job seekers on their journey to employment.
Workforce Australia is the overarching organisation that coordinates various employment services across the country. They set the guidelines and standards for how these services should be delivered, ensuring that job seekers receive consistent and effective support. Workforce Australia manages the overall strategy and policy direction for employment services, working to create a cohesive system that helps people find jobs and improve their skills.
Centrelink, a part of Services Australia, is responsible for providing financial support to individuals who are unemployed or looking for work. They manage payments such as Jobseeker, Youth Allowance, and other benefits to help people meet their basic needs while they search for employment. Centrelink ensures that individuals meet their obligations, such as actively looking for work, to continue receiving payments. If these obligations are not met, Centrelink has the authority to adjust or cancel payments.
Job Service Providers are organisations contracted by Workforce Australia to offer direct assistance to job seekers. They provide hands-on help with resume writing, interview preparation, job searching, and overcoming barriers to employment. Job Service Providers work closely with individuals to develop personalised plans and offer ongoing support, ensuring that job seekers have the tools and guidance they need to succeed. They also report back to Workforce Australia on the progress of the job seekers they assist.
In summary, Workforce Australia oversees the overall employment services and sets the standards, Centrelink handles the financial support and ensures compliance with job-seeking obligations, and Job Service Providers offer hands-on assistance to job seekers. Together, they create a comprehensive support system to help individuals find and maintain employment.
Tursa Employment and Training is a trusted Job Service Provider.
TURSA have been supporting local communities 30+ years to not only secure employment but in helping the to upskill and prepare for jobs that provide sustainable employment. If you require assistance please contact your nearest TURSA office today.
TURSA is proud to announce the successful completion of our comprehensive Security Course by a group of dedicated participants. This course, conducted in collaboration with Linked 2, has equipped our participants with essential skills and opened doors to various employment opportunities, including the prestigious Coffs Harbour Bypass project.
1. Inclusive Training Modules: Our participants received extensive training in several key areas:
2. Hands-On Experience: The course included practical training sessions held onsite at No1 Security Protection’s property in Karangi, providing real-world experience in a controlled environment.
3. Employment Opportunities: Upon completion, participants were offered the chance to work on the Coffs Harbour Bypass project, which operates 24/7 with rotating shifts. Additional job opportunities include:
4. Business Placement: TURSA assists with establishing partnerships and referring participants to vacancies, ensuring a smooth transition into the workforce. We collaborated with local security companies and organizations like ETC, which were also invited to send participants along for training.
We had an impressive turnout of 14 participants for this course. Upon completion, all participants secured ongoing employment opportunities. This quick transition into the workforce highlights the effectiveness of our training and the high demand for skilled security professionals.
Throughout the course, we engaged with Warrick from Linked 2, our partnering training company, and Julie from No1 Security, one of our valued employer partnerships. Their support and collaboration were instrumental in the success of this program.
We are thrilled to see our participants embark on their new careers in the security industry. With TURSA and their collaboration partners expert training and support, their future in security is bright!
Creating Sustainable and Inclusive Employment
One of the critical factors in achieving sustainable and inclusive employment for people with disabilities is the establishment of strong partnerships with employers. These partnerships are crucial for several reasons:
TURSA is celebrating the International Day of Persons with Disabilities (IDPwD) across their footprint with a vibrant display of unity and inclusion. At Beach and Bush Distributors, participants Martine Bray (orange shirt) and Myles Redden (black shirt), both current employees, were joined by their manager Phillip.
Together, they highlighted the significance of inclusion and recognition in their workplace, showcasing how they have been empowered to become active contributors. This celebration underscores TURSA’s commitment to fostering an inclusive environment where everyone is valued and allowed to thrive.
Find our more about Beach and Bush Distributors at their website:
Jordan, the Warehouse Manager at Mask Co in Murwillumbah, plays a pivotal role in fostering a positive and inclusive work environment. Mask Co, known for its premium fragrances and eco-friendly products, benefits greatly from Jordan’s leadership.
He has created a welcoming and happy atmosphere that not only boosts team morale but also supports TURSA and its disability participants.
Jordan ensures that these participants are given ample opportunities to grow and advance within the company, demonstrating Mask Co’s commitment to inclusivity and community support
Murray, the manager at Murwillumbah Motor Inn, is dedicated to creating an inclusive and supportive environment for all employees.
The Motor Inn, known for its comfortable accommodations and friendly service, has become a key partner with TURSA in providing training and employment opportunities for their clients.
Murray ensures that the entire team is involved in training new clients, helping them learn the ropes and integrate smoothly into the workplace. He is particularly mindful of any barriers they may face and works diligently to find effective solutions that cater to their needs.
This commitment not only enhances the skills and confidence of TURSA participants but also enriches the workplace culture at Murwillumbah Motor Inn
Find out more at their website of book some accommodation:
https://www.mminn.com.au
International Day of People with Disability (IDPwD) is a United Nations-sanctioned day celebrated on December 3rd each year. This day aims to promote an understanding of disability issues and mobilise support for the dignity, rights, and well-being of persons with disabilities. It is a day to celebrate the achievements and contributions of people with disabilities and to advocate for their full inclusion in all aspects of society.
Empowering Our Community
At TURSA, we are dedicated to providing exceptional Disability Employment Services that prioritise the needs and goals of our participants. Our strong connection with the local community and employers allows us to create meaningful employment opportunities for people with disabilities. Here’s how we make a difference:
Ongoing Commitment to Support
While International Day of People with Disability (IDPwD) is a significant occasion, at TURSA, we believe that every day is just as crucial for our participants and their support. We are committed to providing continuous assistance and fostering an inclusive environment every single day of the year. Our dedication to our participants’ success and well-being is unwavering, ensuring they have the resources and opportunities to thrive.
On this International Day of People with Disability, let us recognise the importance of strong partnerships between employers and disability organisations. By working together, we can create a more inclusive and supportive environment that enables people with disabilities to thrive in their careers and contribute meaningfully to society. Together, we can build a future where everyone has the opportunity to achieve their full potential. At TURSA, we are proud to be part of this journey, empowering our community through dedicated Disability Employment Services daily. Read more about TURSA success stories here: https://www.tursa.com.au/articles/
World Diabetes Day is a global event dedicated to raising awareness about diabetes and its impact on millions of people worldwide. This year, we focus on the challenges faced by individuals with diabetes in the workplace and how organisations like TURSA are making a difference by providing support, awareness and resources to help them thrive in their careers.
Challenges in Employment
People with diabetes often encounter unique and practical challenges in the workplace, including:
Workplace Modifications
Creating a supportive work environment is crucial for employees with diabetes. Here are some suggestions that can help improve the workplace for everyone:
How TURSA Can Assist
TURSA is committed to assisting individuals with diabetes in overcoming employment barriers and achieving fulfilling careers. Here’s how we can help:
Not only on World Diabetes Day, but every day, let’s recognise the importance of supporting individuals with diabetes in the workplace. By addressing the challenges, they face and implementing necessary modifications, we can create a more inclusive and empowering work environment. TURSA is here to help every step of the way, ensuring that people with diabetes can enjoy rewarding and successful careers.
For more information on how TURSA can assist you or your organization, please contact us today. Together, we can make a difference.
Looking for work? –Contact us Today!
Mark, has transformed his life through hard work, determination, and the support of TURSA. His journey from a challenging background to a full-time position at Meales Concreting Pumping serves as an inspiring example for others seeking a fresh start.
Mark candidly shared his motivation for seeking help at TURSA: “I just wanted to get myself out of trouble, come from a little bit of a bad background and stuff, and wanted to get myself on track and get a job.” His commitment led him to TURSA, where he received invaluable assistance.
Mark’s journey towards employment was not without its challenges. His medical history and limited education initially left him hesitant and lacking in motivation. However, with the additional support and collaboration of Aboriginal Employment Strategies (AES) and Momentum, and the assistance in gaining a transport license, accessing a birth certificate, and participating in a Job Club, Mark’s life took a transformative turn. The Steps Towards Work Program and the M Week Program introduced by Momentum played a crucial role in boosting his confidence and actively engaging him in his employment journey.
Mark’s successful completion of these programs led to him obtaining his birth certificate and car learner’s license. His interest in the construction industry was nurtured, and he was assisted in meeting the prerequisites for positions on the local Coffs Harbour Bypass. The collaboration with AES opened up opportunities for future bypass positions, and Mark completed additional training to increase his employability.
Mark secured a motorbike learner’s license, providing him with a viable transport option. The weekly job club sessions offered further support, helping Mark succeed in interviews and boosting his confidence.
Mark’s journey, supported by TURSA, AES and Momentum, led him to a labouring position with Meales Concrete Pumping, where he continues to thrive. This employment not only marks a significant milestone in Mark’s journey but also a profound change in his life. Mark is now independent and no longer in receipt of a benefit, demonstrating the broader benefits of the support programs.
Luke, from Meales Concrete Pumping, shares Mark’s success story. Meales, established in the 1970s, is one of Australia’s largest concrete pumping groups. Recently, the owner retired, allowing employees like Luke to obtain a piece of the company as their own. With a vested interest in the success of Meales Concrete Pumping, Luke seeks people are ready to show up, present well and be willing to do the hours.
To learn more about Meales CLICK HERE
Mark’s life has transformed since securing a job. He proudly states, “It looks a lot better than what it used to be.” With a regular income, he now focuses on providing for his young family.
Are you ready for a brighter future like Mark’s? Contact TURSA today to kickstart your journey toward meaningful employment. Put your head down, stay committed, and let TURSA guide you toward success.
Contact TURSA: Visit TURSA’s website
Learn more about Meales Concrete Pumping: Meales Concrete Pumping
Remember, persistence pays off, and TURSA is here to support you every step of the way!
Taking the leap of starting and setting up a business can feel overwhelming, particularly for first-timers. At TURSA, we are here to assist and support you every step of the way! We offer a range of tailored business training courses, engaging programs and services to set you up for success and help entrepreneurs build a solid business foundation. Our business fundamentals training provides essential insights into key business principles, empowering aspiring business owners to navigate challenges with confidence and achieve long-term success. Join us and take the first step towards turning your entrepreneurial dreams into reality!
Starting a business can be a daunting task, especially when you’re new to the game. That’s why getting the proper support and training is crucial to understanding business basics and setting yourself up for success. At TURSA, we offer training courses to help entrepreneurs like Monica build a strong business foundation.
As a Registered Training Organisation (RTO), we offer a range of accredited courses and units within the Australian Qualifications Framework. Upon completing accredited courses, trainees earn a Certificate or Statement of Attainment, enhancing their qualifications, knowledge and work experience skills. Non-accredited training also results in a TURSA Employment & Training ‘Statement of Achievement’. For enrolment details or further information, consult the comprehensive TURSA Trainee Information Handbook here or speak with one of our friendly team today!
Our training courses, such as the Cert III in Business, provide hands-on experience and practical knowledge to help you navigate the ins and outs of business. For your business fundamentals, our expert trainers will guide you through every aspect of running a successful business.
At TURSA, we understand that every business is unique. Our trainers, like Mandy, are experienced professionals who will work closely with you to identify your strengths and weaknesses, providing personalised support and guidance at every step.
Monica’s story is just one example of the many success stories we’ve seen at TURSA. With our training and support, she’s turned her passion into an online clothing business. Our training programs have equipped her with the skills and knowledge to navigate the competitive business landscape and achieve her goals.
If you want to start or grow your business, don’t let a lack of knowledge hold you back. At TURSA, we’re dedicated to providing the support and training you need to succeed. Contact us today to discover more about who we are, our locations and the business training services & programs we offer. Lay the groundwork and take the first step towards building a solid foundation for your business with TURSA!
“Through completing this course, I have gained a lot of insight into the ins and outs of business. As I’m in the beginning stages of running my business, I found it relevant and practical. Working with the most amazing trainer, Mandy, I felt fully supported and had a lot of fun along the way!”
– Monica, Cert III in Business graduate and owner of an online clothing business.
Collaboration and Connection: AES and TURSA’s Powerful Partnership
In the heart of Coffs Harbour, two organisations are working together to make a real difference in the lives of Indigenous Australians. AES Aboriginal Employment Strategies and Tursa Employment and Training are dedicated to providing comprehensive support to individuals seeking employment and training.
A Holistic Approach
AES and TURSA offer more than employment services; they provide a holistic approach to supporting Indigenous Australians. From mentoring and job placement to referrals for mental health and housing support, these organisations are committed to addressing their clients’ various needs.
The Power of Partnership
Tom Flanders, Recruitment Officer, and Natalie Tighe, Group Training Field Officer, Are the driving forces behind AES at Coffs Harbour. Working alongside TURSA creates a powerful partnership that gets results. Together, they can provide seamless service that addresses each individual’s unique needs.
“We rely on each other to provide the best possible support to our clients,” Natalie says. “It’s a partnership that’s essential to our success.”
The TURSA Steps to Work Program bridges Indigenous participants to local job opportunities by providing them with the knowledge and confidence they need to take that next step, and we’re proud to acknowledge the invaluable support of our regular partners, AES.
Through our collaboration, we’ve successfully placed numerous Indigenous individuals into meaningful employment, fostering a more inclusive and diverse workforce. As Simone from TURSA notes, “Our long-term partnership with AES has been instrumental in driving positive change. Their commitment to our shared mission has enabled us to provide comprehensive support to our participants, resulting in increased confidence, skills, and employment outcomes. Together, we’re making a real difference in the lives of Indigenous Australians, and we look forward to continuing our impactful work.” By combining our expertise and resources, we’re creating a brighter future for Indigenous job seekers and the community.
One of the biggest challenges facing Indigenous Australians is a lack of identification and documentation. AES has identified this as a current service gap that needs to be filled to address this issue by providing support and resources to help individuals obtain the necessary identification to access employment and training opportunities.
“It’s a critical gap in the community, and we’re committed to filling it,” Natalie says.
Tom and Natalie are shining examples of the dedicated staff at AES and their ongoing support of TURSA is invaluable. Their passion and commitment to supporting Indigenous Australians are evident in everything they do.
“We’re making a real difference, and that’s what it’s all about,” Natalie says.
AES and TURSA’s partnership are building a brighter future for Indigenous Australians. Working together to help Indigenous Australians have a better life. They give lots of help to meet the different needs of their clients, making our community fairer and more welcoming for everyone. This help includes support for mental health, finding a home, job training, learning new skills, providing steps to work guidance or just having someone to talk to. In the end, we all work together to make our community stronger and more connected.
“It’s a privilege to be part of this work,” Tom says. “We’re making a real difference, and that’s what it’s all about.”
As AES and TURSA continue their vital work, they are a shining example of the impact that can be made when community organisations come together with a shared vision and a commitment to supporting Indigenous Australians.
Meet Leah, a resident of Redcliffe who has been on an inspiring journey of personal growth and career development. Her story is a testament to the power of resilience, the importance of support, and the transformative impact of having a goal and pursuing it relentlessly.
Leah’s journey began when she was working as a support worker, a role that was challenging both physically and mentally. After two years, she left, seeking a change and a more supportive environment. This decision led her to TURSA, a job service provider that offered her the support she felt was lacking in her previous role.
At TURSA, Leah found more than just a job service provider. She found a partner in Peter, a DEA at TURSA, who became a pillar of support for her. Peter’s assistance ranged from moral support to helping Leah with her resume, making it stand out and opening doors to new opportunities. Leah credits Peter as being the most helpful job service provider she’s ever had, a sentiment that speaks volumes about the level of support and assistance TURSA provides.
With TURSA’s support, Leah’s life began to transform. She moved to Redcliffe, found a new job as a personal care worker at a nursing home, and even bought herself a car. TURSA also provided financial assistance, helping Leah with uniforms, transport, and other work-related expenses.
Leah’s journey didn’t stop there. She continued to seek better opportunities, leading her to a permanent part-time Activities Officer role at Seabrook Aged Care in Deception Bay. This role, which Leah describes as her dream job, allows her to design and practice activities with her clients at the facility, a task she thoroughly enjoys.
Today, Leah is not just surviving; she’s thriving. She’s enrolled in a Cert IV in Leisure and Health course, which directly relates to her work duties and helps her upskill. She’s maintaining solid work hours and is progressing well through her coursework.
Leah’s story powerfully reminds us that transformation is possible with the proper support and a willingness to strive for your goals. Her journey is a testament to the genuine assistance available at TURSA.
Tursa Employment & Training acknowledges the traditional owners and custodians of country throughout Australia and acknowledges their continuing connection to land, water and community. We pay our respects to the people, the cultures and the elders past, present and emerging.
Your friends or family will thank you later.