Getting Back Into Work After Long-Term Unemployment With the Right Support

Returning to work after long-term unemployment can feel overwhelming, but you are not alone. Whether you’ve been out of the workforce due to health challenges, caregiving responsibilities, or job market changes, taking the first step is the most important part of the journey.

At TURSA, we understand the barriers that come with rejoining the workforce. Many job seekers face gaps in experience, loss of confidence, or uncertainty about where to start. The good news is that with the right mindset, practical steps, and access to tailored employment support, finding meaningful work is achievable.

The Challenges of Long-Term Unemployment

Many job seekers experience self-doubt, uncertainty, and difficulty adjusting to workplace expectations after an extended break. Recognising these challenges is the first step toward overcoming them.

Common Barriers to Getting Back Into Work

  • Loss of Confidence – Extended time away from work can impact self-esteem, making it harder to apply for jobs or attend interviews.
  • Employment Gaps – Many job seekers worry about how to explain long-term unemployment to potential employers.
  • Outdated Skills – Workplaces evolve, and job seekers may feel behind on technology, industry changes, or modern hiring practices.
  • Navigating Job Applications – Resumes, cover letters, and online job applications can feel overwhelming, especially if hiring processes have changed.
  • Finding the Right Opportunity – Securing a role that aligns with skills, experience, and career goals can be difficult after an extended break.

Steps to Getting Back Into Work After Long-Term Unemployment

Rejoining the workforce can feel overwhelming, but breaking the process down into small, manageable steps can make the transition smoother. Whether you’ve been out of work for months or years, these practical strategies can help you move forward with confidence.

Shift Your Mindset & Set Realistic Goals

  • Acknowledge Your Strengths – Focus on the skills and experiences you have gained, even outside of traditional employment.
  • Start Small – Returning to work doesn’t have to be immediate. Consider part-time roles, contract work, or volunteering to ease back in.
  • Stay Positive – Long-term unemployment does not define your future. Each application and interview is a step toward success.

Refresh Your Resume & Online Presence

  • Update Your Resume – Highlight transferable skills from past work, volunteering, or personal projects.
  • Address Employment Gaps – Be honest but focus on what you have learned and how you are ready to contribute.

Update Your Skills & Gain Experience

  • Consider Short Courses or Certifications – Upskilling can improve confidence and job prospects. Look for free or subsidised training programs.
  • Explore Volunteer Work or Work Experience – These can fill employment gaps, provide references, and rebuild routine.
  • Use Technology to Your Advantage – Becoming familiar with job search websites, online applications, and digital tools can make applying for jobs easier.

Use a Structured Job Search Approach

  • Set a Routine – Treat job searching like a job, and dedicate time each day to applying, networking, and upskilling.
  • Apply for a Range of Jobs – Consider roles that align with both current skills and new opportunities for growth.
  • Use Support ServicesTURSA offers resume help, interview coaching, and employer connections to make the job search easier.

Prepare for Interviews With Confidence

  • Practice Common Questions – Be ready to talk about your experience, strengths, and how you’ve stayed productive during unemployment.
  • Be Honest, but Focus on the Future – If asked about your employment gap, explain it briefly and redirect the conversation to your enthusiasm and readiness to work.
  • Attend Interview CoachingTURSA provides one-on-one support to help job seekers prepare for interviews with confidence.

Taking small, consistent steps will build momentum and bring you closer to employment. The key is to stay proactive, seek support, and keep moving forward.

Ready to Get Back Into Work? Let’s Take the Next Step Together

Rejoining the workforce after long-term unemployment is a journey, and every small step brings you closer to success. Whether you’re feeling uncertain about where to start, how to address employment gaps, or how to update your skills, you don’t have to face it alone. TURSA is here to support you every step of the way.

Many job seekers experience self-doubt and hesitation when returning to work. The key is to focus on what you can control – updating your resume, applying for jobs, learning new skills, and seeking support when needed. The job market has changed, but you still have valuable skills and experience to offer.

With structured guidance, personalised employment plans, and access to training, TURSA can help you:

  • Understand your strengths and find the right job opportunities
  • Prepare a strong resume and cover letter that showcase your value
  • Navigate the job market with confidence and interview effectively
  • Connect with employers who value diverse experiences
  • Receive ongoing support even after you start working

The most important thing is to take that first step. Every job seeker’s journey is unique, and TURSA is committed to helping you regain confidence, secure meaningful work, and thrive in your new role.

Contact TURSA today and take the next step toward a new opportunity!

At TURSA, we work with countless employers who have developed more inclusive work environments, and as such we know that understanding and supporting neurodiversity in the workplace has benefits for employees and employers alike. That’s because supporting neurodiversity fosters a culture of innovation and inclusion. By making simple adjustments and providing tailored support, workplaces can empower neurodivergent employees to thrive. 

What Does Neurodivergent or Neurodiversity Mean?

Neurodivergence describes differences in cognitive functioning that influence how individuals perceive, process, and respond to information. Examples include neurological conditions such as autism, ADHD, and dyslexia. Neurodiversity refers to the concept that these variations are natural parts of human diversity, recognising unique perspectives and abilities as integral to a healthy society. The term arose from efforts within the autistic community to challenge deficit-based views of the condition, emphasising acceptance and inclusion, and has since grown to incorporate a wider variety of neurological conditions. 

The Benefits of Supporting Neurodiversity in the Workplace

People who are neurodiverse are far more likely to be unemployed than their neurotypical counterparts, despite the fact that many organisations benefit from including them in the workplace.

Interestingly, the unemployment rate for neurodivergent adults is estimated to be between 30-40%.

This is about three times higher than the rate for people with other disabilities and eight times higher than for neurotypical individuals.

Below, we list a few of the benefits we’ve seen time and time again in workplaces that are supportive of neurodivergent employees. 

Innovation and Creativity

Neurodivergent employees often think in unique and unconventional ways, which can lead to fresh ideas and out of the box problem-solving approaches. Their ability to see patterns, identify inefficiencies, and innovate can be a significant competitive advantage​​.

Attention to Detail and Accuracy

Many neurodivergent individuals excel in roles that require deep focus, high levels of concentration, and precision. They are often skilled at tasks involving data analysis, software testing, and quality assurance​​.

Enhanced Problem-Solving Abilities

Diverse minds contribute to improved problem-solving within teams. Individuals with autism, for example, may approach challenges methodically, identifying root causes that others might overlook​.

Improved Employee Retention and Engagement

Companies that actively support neurodiversity tend to see increased job satisfaction, loyalty, and retention rates. For example, Aspiritech, a company that specialises in user testing, employs autistic workers for quality assurance roles and boasts a 99% employee retention rate​.

Tackling Skills Shortages

Many industries face talent shortages, particularly in STEM, cybersecurity, and data analytics. Neurodivergent workers often excel in these fields but are frequently overlooked due to traditional hiring processes​.

Boosted Productivity and Performance

Studies show that companies that implement neurodiversity hiring programs, such as SAP and DXC Technology, report significant gains in productivity and performance. These programs also improve management practices, benefiting the organisation as a whole.

More Inclusive and Equitable Workplaces

Embracing neurodiversity fosters a culture of inclusion, which benefits all employees. Adjustments made to support neurodivergent workers—such as clearer communication and more flexible working conditions—often improve the work environment for everyone​​.

Strategies to Support Neurodiversity in the Workplace

Effectively supporting neurodivergent employees requires a combination of structural, cultural, and individual-level changes. Based on our experience of working with thousands of job seekers and employers over the years, here are some practical strategies that your organisation can implement to create a truly inclusive workplace.

1. Education and Awareness

Workplace education on neurodiversity should go beyond generic diversity training and focus on the specific needs, strengths, and challenges of neurodivergent employees.

How to Do It:

  • Develop neurodiversity training for all employees. Include information on conditions like autism, ADHD, dyslexia, and dyspraxia. Focus on strengths as well as workplace challenges​.
  • Train managers on inclusive leadership. Provide tools to help them adjust communication styles, offer accommodations, and support neurodivergent employees without bias​.
  • Encourage senior leaders to share their experiences. When neurodivergent leaders or allies speak openly about neurodiversity, it fosters a culture of acceptance​.
  • Use case studies and real-life examples. Highlight successful neurodivergent employees and how workplace adjustments have benefited them​.

2. Inclusive Hiring and Recruitment Practices

Traditional hiring practices often disadvantage neurodivergent candidates due to a reliance on social norms, rapid decision-making, and unstructured communication. Adjustments can make hiring more equitable.

How to Do It:

  • Modify interviews:
    • Provide interview questions in advance to reduce anxiety and allow structured responses​.
    • Use skills-based or work-sample assessments instead of relying solely on conversational interviews​.
    • Allow for written responses or recorded answers instead of live questioning​.
  • Clarify job descriptions. Avoid vague phrases like “must be a team player” or “excellent communication skills” unless essential. Focus on actual job tasks​.
  • Partner with neurodivergent advocacy groups. Work with organisations like Autism Spectrum Australia or ADHD Australia to recruit candidates​.
  • Adjust onboarding processes. Provide detailed, step-by-step guides on workplace expectations and available support​.

3. Workplace Adjustments and Accommodations

Simple workplace adjustments can significantly improve comfort, focus, and productivity for neurodivergent employees.

How to Do It:

  • Create sensory-friendly environments:
    • Offer noise-cancelling headphones or quiet workspaces​.
    • Reduce fluorescent lighting or allow alternative desk lamps​.
    • Provide flexible seating arrangements (e.g., enclosed spaces, standing desks)​.
  • Adjust communication styles:
    • Provide written instructions rather than verbal-only directions​.
    • Avoid figurative language or unclear expressions in workplace communication​.
    • Use bullet points, structured templates, and clear deadlines​.
  • Support flexible working arrangements:
    • Offer remote work options for those who struggle with in-office distractions​.
    • Allow flexible start times to accommodate different energy levels throughout the day​.

4. Leadership and Organisational Commitment

Senior leaders must actively support neurodiversity initiatives, ensuring policies are integrated into business goals and not just diversity checkboxes.

How to Do It:

  • Assign executive sponsors for neurodiversity programs. A senior leader should champion neurodivergent inclusion and ensure accountability​.
  • Create a neurodiversity task force. Include neurodivergent employees in shaping workplace policies​.
  • Embed neurodiversity in corporate diversity, equity, and inclusion (DEI) policies. Make neurodivergent hiring and retention part of broader diversity efforts​.
  • Train managers to proactively support neurodivergent staff. Provide guidelines on flexible work arrangements, alternative communication methods, and structured feedback​.

5. Employee Support Networks and Mentorship

Neurodivergent employees benefit from structured support systems, including peer mentorship and employee resource groups (ERGs).

How to Do It:

  • Create neurodiverse employee networks:
    • Establish peer-led support groups for neurodivergent employees​.
    • Provide dedicated funding and leadership backing for ERGs​.
  • Develop mentorship programs:
    • Pair neurodivergent employees with experienced mentors who understand their needs​.
    • Allow reverse mentoring, where neurodivergent employees educate managers on best practices​.
  • Encourage open dialogue. Host regular forums where neurodivergent employees can share challenges and solutions​.

6. Accessible Workplace Systems and Policies

HR policies, performance evaluations, and internal communications should be designed with neurodivergent employees in mind.

How to Do It:

  • Revamp performance reviews:
    • Use clear, structured feedback rather than open-ended assessments​.
    • Allow alternative performance evaluation methods, such as written reports or self-assessments​.
  • Improve HR system accessibility:
    • Ensure online portals, forms, and training materials are designed with neurodivergent users in mind (e.g., avoid complex navigation)​.
    • Provide assistive technologies like text-to-speech software for employees with dyslexia​.
  • Redesign workplace policies for clarity:
    • Use plain language in company policies to avoid ambiguity​.
    • Offer multiple ways to report workplace issues, including written and verbal options​.
    • Implement structured workflows for requesting accommodations, ensuring employees know their options​.

Legal Responsibilities

In Australia, organisations have legal obligations to ensure neurodivergent employees are not discriminated against and are provided with reasonable adjustments to support their work, should an employee need them. These obligations fall under the Disability Discrimination Act 1992 (DDA), which explicitly protects individuals with neurodivergent conditions, even if they do not personally identify as having a disability​.

1. Protection from discrimination

The DDA prohibits discrimination in employment based on disability, which includes neurodivergence. Employers cannot refuse to hire, promote, or unfairly treat an employee due to their neurodivergence​.

2. Workplace Adjustments

Employers are legally required to make reasonable adjustments to accommodate neurodivergent employees unless it causes unjustifiable hardship to the business. This may include:

  • Adjusted communication methods (e.g., written over verbal instructions)
  • Flexible work arrangements (e.g., remote work, adjusted hours)
  • Sensory accommodations (e.g., noise-cancelling headphones, quiet workspaces)

3. Disclosure and Privacy

Employees are not legally required to disclose their neurodivergence at work. Employers should ensure a safe environment where employees feel comfortable to disclose if they choose to, without risk of stigma or discrimination​.

4. Inclusive Policies and Practices

HR policies and workplace systems must be accessible and designed to accommodate neurodivergent employees. Employers should:

  • Use clear, plain language in workplace documents
  • Provide multiple communication options for HR processes
  • Ensure performance management frameworks focus on strengths-based assessments rather than rigid criteria that disadvantage neurodivergent employees​

By complying with these legal responsibilities, organisations can foster an inclusive workplace while ensuring they meet their obligations under Australian anti-discrimination law.

Fostering Success Through Workplace Neurodiversity

At TURSA, we are proud to support neurodiversity in employment. Whether you’re a job seeker looking for a workplace that values your strengths or an employer eager to embrace inclusivity, we’re here to help. 

To truly excel in creating an inclusive and accessible workplace, partnering with a job service provider like TURSA can make all the difference. By working with TURSA, you gain access to a partner that understands the intricacies of fostering inclusivity and accessibility, so connect with us today to learn more about our tailored support and resources.

The hospitality industry offers a dynamic and rewarding career path for individuals who enjoy working in fast-paced, people-focused environments. With roles ranging from front-of-house positions to management and event coordination, hospitality provides endless opportunities for growth and development.

Whether you’re aiming to work in a local café, a bustling restaurant, or an international hotel chain, starting a career in hospitality is achievable for anyone willing to build the right skills and gain relevant experience.

What Makes Hospitality a Great Career Choice?

A career in hospitality is more than just a job, it’s an opportunity to work in a vibrant, ever-changing industry that values teamwork, creativity, and exceptional service. 

Flexibility in Roles and Hours

Hospitality offers a wide range of roles, from casual and part-time positions to full-time management careers. This flexibility is ideal for students, parents, and anyone looking for adaptable work schedules.

Opportunities for Career Progression

The hospitality industry provides clear pathways for advancement. Starting in an entry-level position, such as a waiter or kitchen assistant, can lead to roles in supervision, management, or even owning your own business.

A Diverse and Inclusive Environment

Hospitality welcomes individuals from all walks of life, offering the chance to work with people from diverse cultures and backgrounds. It’s a global industry, making it easy to find opportunities both in Australia and abroad.

Transferable Skills

Skills gained in hospitality, such as communication, problem-solving, and customer service, are highly valued across various industries. This makes hospitality an excellent foundation for future career growth.

Personal Fulfilment

For many, the satisfaction of delivering memorable experiences to customers is one of the most rewarding aspects of working in hospitality. Whether it’s hosting events, preparing meals, or solving customer concerns, the work is highly gratifying.

How to Start a Career in Hospitality

Embarking on a career in hospitality is straightforward with the right preparation and approach. Whether you’re just starting or transitioning from another industry, here’s how to set yourself up for success.

Understand the Industry

Before diving in, it’s essential to familiarise yourself with the hospitality landscape.

  • Front-of-house positions: waitstaff, bartenders, receptionists.
  • Back-of-house roles: chefs, kitchen assistants, housekeeping staff.
  • Management and coordination: event managers, hotel supervisors.

Gain the Right Qualifications

Many roles in hospitality don’t require formal education, but obtaining relevant certifications can boost your employability. Some commonly required qualifications in Australia include:

  • RSA (Responsible Service of Alcohol): Essential for working in establishments that serve alcohol.
  • Food Handling Certificate: Required for jobs involving food preparation and service.
  • Barista Training: Highly desirable for café roles. These courses are often short, affordable, and widely accessible through local training centres or online platforms.

Build Relevant Skills

  • Customer Service: The cornerstone of hospitality, ensuring a positive experience for patrons.
  • Time Management and Organisation: Crucial in fast-paced environments.
  • Teamwork and Communication: Essential for smooth collaboration with colleagues.

Start Small and Gain Experience

Entry-level positions, such as waitstaff, dishwashers, or front-desk assistants, are great starting points. These roles allow you to gain hands-on experience, develop industry knowledge, and build a network of contacts for future opportunities.

How to Get a Hospitality Job with No Experience

Securing a hospitality job without prior experience may seem challenging, but it’s achievable with the right approach. 

Highlight Your Transferable Skills

Focus on skills you’ve developed in other settings, such as:

  • Customer Service: Retail or volunteer roles often involve engaging with people.
  • Teamwork: Any experience working in group environments is highly valued.
  • Time Management: Employers appreciate candidates who can handle busy periods efficiently.

Demonstrating how these skills align with the requirements of a hospitality role can make a strong impression.

Craft a Hospitality-Focused Resume

Tailor your resume to emphasise your enthusiasm for the industry and your relevant skills. 

  • A professional summary highlighting your eagerness to learn.
  • Any volunteer work, training, or certifications like RSA or food handling.
  • Examples of soft skills, such as problem-solving or adaptability.

Leverage Personal Networks

Sometimes, who you know can be as important as what you know. Let friends, family, and acquaintances know you’re looking for hospitality work. They may be aware of local businesses hiring or could recommend you directly to an employer.

Approach Businesses Directly

Hospitality employers often value initiative. Visit local cafés, restaurants, or hotels to introduce yourself and express your interest. Dress professionally, bring copies of your resume, and be ready to explain why you’d be a good fit for their team.

Start with Casual or Seasonal Roles

Entry-level positions like waitstaff, kitchen assistants, or event staff are often available on a casual or seasonal basis. These roles don’t typically require previous experience and can serve as a stepping stone to long-term employment.

Showcase a Positive Attitude

Hospitality employers prioritise personality and attitude over experience in many cases. Show enthusiasm, a willingness to learn, and a genuine passion for delivering excellent service.

Tips for Succeeding in the Hospitality Industry

Once you’ve started your career in hospitality, excelling in your role is key to unlocking long-term success and growth. 

Build Strong Relationships

The hospitality industry is built on teamwork and customer interactions. 

  • Colleagues: Foster positive working relationships by being reliable, supportive, and approachable.
  • Customers: Deliver outstanding service with a friendly attitude and a genuine focus on their needs.

Embrace Continuous Learning

The hospitality industry evolves constantly, with new trends and techniques emerging regularly. 

  • Learning new skills, such as barista training or advanced customer service techniques.
  • Attending workshops, industry events, or online training.
  • Seeking feedback from supervisors and colleagues to identify areas for improvement.

A commitment to learning demonstrates your dedication and helps you stand out.

Stay Adaptable

Hospitality environments are fast-paced and often unpredictable. 

  • Think on your feet when challenges arise.
  • Handle varying workloads during peak and off-peak hours.
  • Take on new responsibilities as needed to support the team.

Adaptability is a valuable trait that can lead to career progression and new opportunities.

Deliver Exceptional Customer Experiences

Exceeding customer expectations is at the heart of hospitality. 

  • Anticipate customer needs and address concerns promptly.
  • Pay attention to detail, ensuring every interaction is professional and pleasant.
  • Handle complaints gracefully, turning negative experiences into positive outcomes.

Exceptional service helps build your reputation and contributes to the success of your workplace.

Set Career Goals

Plan for your future by setting short- and long-term goals. Whether you aspire to a management role, own a hospitality business, or specialise in a particular area, having clear objectives will guide your efforts and motivate you to grow.

Take Care of Yourself

Hospitality can be physically and mentally demanding. Maintain balance by:

  • Prioritising rest and recovery during your time off.
  • Staying active and eating well to maintain energy.
  • Practising stress management techniques, such as mindfulness or exercise.

Ready to Start Your New Career?

Starting a career in hospitality is an exciting opportunity to work in a dynamic, people-focused industry with endless growth potential. Whether you’re entering the field with no prior experience or looking to expand your skills, the right approach can help you succeed.

By understanding the industry, gaining essential qualifications, building relevant skills, and leveraging available resources, you can confidently take your first steps into the hospitality sector. Remember, enthusiasm, adaptability, and a commitment to providing excellent service are often more important than experience in this field.

With TURSA’s expert support, you’ll have access to the training, guidance, and connections you need to turn your career aspirations into reality. Take the first step today and contact TURSA to explore how we can help you achieve your goals in hospitality.

Workforce Australia is the Australian Government’s employment services program, designed to connect job seekers with opportunities and provide businesses with the tools they need to build strong teams. At its core, Workforce Australia aims to strengthen the national workforce by empowering individuals and supporting employers, contributing to a more resilient and productive economy.

Participation in Workforce Australia varies depending on individual circumstances. For those receiving government benefits, such as the JobSeeker Payment, involvement is often mandatory. These individuals must meet specific mutual obligations, like attending appointments, applying for jobs, or engaging in training, to maintain their eligibility. For others, the program is voluntary, offering support to anyone seeking to improve their employment prospects or re-enter the workforce.

How Does Workforce Australia Work?

Workforce Australia combines digital tools and personalised support to assist both job seekers and employers. Here’s how it works.

For Job Seekers:

  • Getting Started: Register on the Workforce Australia website or app to create a profile tailored to your skills and career goals.
  • Support Options: Access a variety of services, including resume-building tools, job search assistance, and career advice. If you need extra help, you might be referred to a local service provider such as TURSA for in-person support.
  • Meeting Requirements: If you receive government payments, you may need to meet certain obligations, like applying for jobs, completing training, or participating in community activities.
  • Training Opportunities: Workforce Australia offers courses and programs to help you gain new skills and boost your job prospects.

For Employers:

  • Finding Candidates: Workforce Australia connects businesses with qualified job seekers using job-matching services.
  • Financial Support: Employers can access wage subsidies and other incentives to help with hiring and training.
  • Building Teams: Assistance is available for creating training programs and upskilling current employees.

How Tursa Employment and Training Supports Workforce Australia

Tursa Employment and Training provides a person-centred approach to Workforce Australia services, ensuring job seekers are fully supported in preparing for sustainable employment. With a focus on personalised guidance, TURSA works closely with each individual to create a pathway to success.

Tailored Support to Meet Your Goals

  • Dedicated Employment Adviser: Every job seeker is matched with an Employment Adviser who understands their unique needs and objectives. From identifying the ideal job to developing skills for the chosen industry, TURSA offers step-by-step support.
  • Creating a Personalised Plan: TURSA collaborates with you to design a tailored employment plan that aligns with your career goals and personal circumstances.

Getting You Workforce Ready

  • Skills Development: TURSA provides access to training, workshops, and education to prepare you for your chosen industry.
  • Practical Job Search Assistance: Resume writing, interview coaching, and access to on-site computer facilities are just some of the tools available to help you actively seek work.

Ongoing Support for Long-Term Success

  • On-the-Job Support: Once you secure employment, TURSA offers workplace modifications and assistance for up to 26 weeks or more to ensure a smooth transition.
  • Community and Relocation Support: If needed, TURSA can connect you with additional community services or provide relocation assistance for employment opportunities.

By focusing on your strengths, abilities, and goals, TURSA’s person-centred model ensures you are fully equipped for success. With accessible physical locations, face-to-face appointments, and a comprehensive participant portal, TURSA supports you every step of the way on your journey to meaningful and sustainable employment.

Download our Workforce Australia Welcome to TURSA Booklet HERE

Ready to Take the Next Step?

Workforce Australia plays a crucial role in supporting job seekers and employers across the country. By offering personalised assistance, training opportunities, and digital tools, it empowers individuals to secure meaningful employment while helping businesses build skilled teams.

Tursa Employment and Training enhances these services with its tailored, person-centred approach, ensuring you receive the guidance and resources needed to achieve your career goals. Whether you’re looking to re-enter the workforce, upskill, or find the right candidate for your business, TURSA is here to support you every step of the way.

Get started on your journey to sustainable employment today by contacting TURSA to learn more about how Workforce Australia can work for you.

Disability Employment Services (DES) is a government-funded program designed to support individuals in finding and maintaining employment. DES helps people overcome barriers to employment through personalised assistance, including training, job placement, and ongoing workplace support.

A common misconception is that DES is only for individuals with disabilities. While it’s true disability employment services are primarily focused on helping people with disabilities, they are also available to those with certain health conditions or injuries that affect their ability to work.

Understanding who can access DES is key to making the most of the support available.

What Are Disability Employment Services (DES)?

Disability Employment Services (DES) is a government-funded program designed to assist individuals who face challenges in finding and keeping a job due to disability, injury, or health conditions. The purpose of DES is to support job seekers by offering personalised services that address their unique needs, helping them prepare for, secure, and maintain employment.

Disability employment services, and DES providers, play an important role in helping participants overcome barriers to employment by providing tailored support. Some examples of these supports include skills training, job search assistance, and ongoing workplace assistance. Additionally, these services also work closely with employers to foster inclusive work environments, ensuring employees receive the necessary adjustments and support to thrive in their roles.

Eligibility Criteria for DES

Disability Employment Services (DES) are primarily designed to assist people with disabilities in finding and keeping employment, but they are not exclusive to people with permanent disabilities. For example, people with temporary injuries, certain medical conditions, or health impairments may also be eligible for DES if these issues affect their ability to work.

To qualify for DES, individuals typically need to meet the following criteria:

  • Be registered with Centrelink/Services Australia or another recognised government service provider.
  • Have a recognised disability, injury, or medical condition that impacts their ability to work and requires ongoing support or assistance to maintain employment.
  • Undergo a Job Capacity Assessment (JCA) or Employment Services Assessment (ESAt), which determines whether they meet the criteria for reduced work capacity and need specialised support.
  • Be an Australian citizen, or permanent resident, or hold a Temporary Protection Visa or Safe Haven Enterprise Visa.

Other factors that may contribute to eligibility include referrals through vocational rehabilitation services or transitions from other employment services programs.

It is recommended to check official guidelines or speak with a disability services provider for personalised eligibility advice.

Ongoing Eligibility for Disability Employment Services

At the time of referral, job seekers need to meet the eligibility criteria for Disability Employment Services (DES). Disability employment services providers will be required to verify their eligibility before they can begin the program. 

Once a participant has commenced DES, their eligibility is often not reassessed. In most cases, participants who no longer meet the initial eligibility requirements are not removed from the program. They can continue receiving DES support throughout their current service period, as outlined in the DES Period of Service Guidelines.

Who Else Can Access DES?

While Disability Employment Services (DES) are primarily aimed at supporting individuals with disabilities, people without a diagnosed disability can still access these services under certain conditions. Individuals with medical conditions, injuries, or health impairments that impact their ability to work may qualify for DES if they face barriers to employment.

For example, someone recovering from a significant injury or managing a chronic health condition that affects their job performance might be eligible. Additionally, individuals who require extra support or workplace adjustments due to a medical condition may also access DES.

The specific requirements for accessing DES without a formal disability diagnosis can vary and may involve assessments or referrals from government or medical professionals. It is advisable to consult with a DES provider or Services Australia to clarify eligibility.

Benefits of Disability Employment Services

Disability Employment Services (DES) offer a range of benefits for both individuals and employers:

  • Job preparation, training, and job matching: DES helps job seekers develop the skills needed for employment, matches them with suitable roles, and prepares them for job interviews.
  • Ongoing workplace support for employees: Once in a job, DES continues to provide personalised support to help individuals maintain their employment and succeed in their roles.
  • Support for employers in managing workplace accommodations: DES assists employers in identifying any necessary adjustments or accommodations to create an inclusive and supportive work environment.

How Employers Can Use Disability Employment Services

For employers, disability employment services can help build more inclusive workplaces by broadening access to a wider and more diverse talent pool. By partnering with disability employment services providers for employers, they can gain access to candidates with varying skills and experiences who could have been overlooked in traditional recruitment processes.

Additionally, DES offers support in obtaining government funding or making workplace modifications to accommodate employees with disabilities or health conditions, ensuring compliance and fostering a more adaptable workplace. This collaboration promotes long-term success for both employees and employers.

Disability Employment Services Could Help You Too

Disability Employment Services (DES) are designed primarily to support people with disabilities in finding and maintaining meaningful employment. However, individuals with certain health conditions, injuries, or impairments that impact their work capacity may also qualify for assistance.

If you’re unsure on whether you or someone you care about is eligible for disability employment services, you can read more via Services Australia or contact us for support.

You may be able to take advantage of the support disability employment services have to offer. Whether you’re a job seeker needing help overcoming employment barriers or an employer looking to build a more inclusive workplace, DES can offer valuable assistance to meet your needs.

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