Helpful information to access support after Cyclone Alfred

In the wake of Cyclone Alfred, we understand that many residents in Queensland and New South Wales are facing significant challenges. This page is designed to help you get in touch with practical recovery supports, providing essential information and resources to assist you during this tough time.  Links provided at the bottom of the page.

Queensland

Immediate Support

• Recovery Centres: Provide information on temporary accommodation, wellbeing, support, and clean-up help

  • Brisbane

    • Location: Kedron-Wavell Services Club, 21 Kittyhawk Drive, Chermside
    • Hours: 9:00am to 5:00pm

  • Gold Coast

    • Location: Gold Coast Sports and Leisure Centre, 296 Nerang Broadbeach Road, Carrara
    • Hours: 9:00am to 5:00pm

  • Sunshine Coast

    • Location: Lake Kawana Community Centre, 114 Sportsmans Parade, Bokarina
    • Hours: 9:00am to 5:00pm

Financial Assistance

• Emergency Hardship Assistance Grants: Up to $900 for families to cover essentials like food, clothing, and medicine
• Essential Household Contents Grants: Up to $5,300 for families to replace destroyed household items
• Structural Assistance Grants: Up to $80,000 for uninsured low-income earners to repair disaster-damaged dwellings
• Disaster Recovery Allowance: Up to 13 weeks of income support for eligible workers and sole traders who have lost income due to the disaster

Community Recovery

• Local Councils: Access funds for counter disaster operations and the reconstruction of essential public assets
• Community Relief Fund: A $15 million fund for clean-up and early recovery activities

New South Wales

Immediate Support

• Recovery Centres: Provide information on temporary accommodation, wellbeing support, and clean-up help

  • Lismore

    • Location: Southern Cross University, Military Road, East Lismore, Room V1.19
    • Hours: 9:00am to 5:00pm

  • Tweed South

    • Location: Tweed South Community Hall, Corner Heffron Street and Minjungbal Drive, South Tweed Heads
    • Hours: 9:00am to 5:00pm

  • Ballina

    • Location: Ballina Surf Club, 65 Lighthouse Parade, East Ballina
    • Hours: 9:00am to 5:00pm

  • Coffs Harbour

    • Location: Ex Services, C.Ex Coffs Harbour, 2-6 Vernon Street, Coffs Harbour
    • Hours: 10:00am to 6:00pm

• Health Advice: Visit NSW Health or call the NSW Mental Health Line at 1800 011 511.

Financial Assistance

• Disaster Recovery Allowance: Up to 13 weeks of income support for eligible workers and sole traders who have lost income due to the disaster
• Recovery Assistance Points (RAPs): Set up in key locations to provide support and information

Community Recovery

• NSW Reconstruction Authority: Coordinating recovery efforts and providing support to impacted communities
• Helpful LINKS:
• Queensland Reconstruction Authority – https://www.qra.qld.gov.au/recovery/recovery-operations/2025-tropical-cyclone-alfred-recovery-operation
• Queensland Government Disaster Management – https://www.disaster.qld.gov.au/tropical-cyclone-alfred
• NSW Government’s Tropical Cyclone Alfred recovery updates – https://www.nsw.gov.au/emergency/tropical-cyclone-alfred-recovery-updates.
•  Prime Minister of Australia – Disaster Recover Allowance – https://www.pm.gov.au/media/disaster-recovery-allowance-available-communities-new-south-wales-and-queensland-impacted-ex